Elmer COE (2)
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Elmer Balanon was employed by NEWGROUNDS SOLUTIONS, INC from March 8, 2009 to May 13, 2010 as a Communication and Information Technology Engineer. As part of this role, he handled VOIP/IT systems, was the IT team leader, administered call center systems and equipment, and helped optimize equipment, software and processes. He also performed networking, computer troubleshooting and maintenance, quality assurance and control, and helped develop the center's information and communication technology.
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- 2. NEWGROUNDS SOLUTIONS, INC 14/F Net Cube Center 3rd Avenue corner 30th Street E-Square West Crescent Park, Bonifacio Global City City of Taguig, Philippines1634 Tel: +63 2 4793168 www.newgsolutions.com - Able to provide alternative communication system for the center and lessen expenses of the center - Call center process development - Provide root cause analysis data - Provide data, assessing and reporting performance level of agents - Handled communication issues and solutions - Provide clients with voice records and files - 100% compliance on the requirement of clients on the centers set - up - Management of I.T. System depending on the clients - Analysis of repetitive equipment failures. o This certification is being issued for whatever purpose it may serve him best. Done in Taguig City, March 2, 2015. Bernadette Samson H.R / Admin Manager