Malcolm Drummond is an experienced administrator seeking new opportunities. He has over 7 years of experience working in busy office environments and providing efficient administrative support. Malcolm is proficient in Microsoft Office, has strong attention to detail, and is able to liaise with a range of people. He has held roles in retail administration and as an HR assistant for a charity. Malcolm also has qualifications in human resources, business, bookkeeping, and office software.

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Malcolm Drummond
Flat 2, 20 St Annes Road
Woolston
Southampton
SO19 9FF
Mobile: 07913 718452 E-mail: malcolmdrummond03@gmail.com
PROFILE
A highly competent, motivated and enthusiastic administrator with 7+ years’ experience of
working as part of a team in a busy office environment. Well organised and proactive in
providing timely, efficient and accurate administrative support to office managers and work
colleagues. Also approachable, well presented and able to establish good working relationships
with a range of different people. Possess a proven ability to generate innovative ideas and
solutions to problems.
KEY KNOWLEDGE, SKILLS AND EXPERTISE
 IT skills; fully conversant with Office Suite
 High attention to detail
 High level of security awareness
 Good numeracy and literacy
 Able to liaise with people at all levels
VOLUNTARY WORK
HR Assistant – S.C.R.A.T.C.H., 33 Mount Pleasant Industrial Estate, Southampton SO14
0SP– (23rd Jan 2015 – 21 April 2016).
Responsibilities:
 Administration: Filing hard copies and electronic data. Sending and receiving E-mails,
laminating documents and certificates, requesting references, implementation of
accurate policies and procedures, processing application forms.
 Databases: Organising the data analysis information, updating digital media, monitoring
and management of volunteers’ data, preparation of letters.
PROFESSIONAL EXPERIENCE
Retail Supervisor – Asda Stores, The Marlands, Southampton SO14 7EG
(25 October 1998 – 29 March 2013)
Responsibilities:
 Training new members of staff: Organising and storing goods, customer service, and data
entry.
 Administration: Planning rotas and holidays, data entry, updating digital media,
send/receive E-mails, photocopying documents, internal and external telephone calls,
booking in stock levels (deliveries) (reporting the stock levels by SMART System).
Transferring Stock Levels out ordering stock, stock control, filing documents, warehouse
work, implementation of accurate policies and procedures. raising customer orders on the
system, booking courier collections

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 Cash Handling: Planning rotas and holiday planner, cashier, petty cash and credit card
payment reconciliation.
 Health and Safety: Fire Warden and First Aider, health and safety reports, legal compliance
 People Relations:Dealing with customers, contractors, handling customer complaints.
Exceed customer expectations.
 Management Professional relationships with management teams.
 Security: National Lottery, manage the stock of tobacco both on the shop floor and in the
warehouse, opening and closing front of house and securing. Responsible for fire safety
evacuations. Check that premises were safe in respect of fire prevention, managing alcohol
stock, DVDs and Videos. Responsible First Aid. The role involved cash handling.
Responsible for stock loss and prevention of loss. High value products protection,
Supporting Senior Planners with assessing buildings for development and Door Supervision.
 Other:Customer focused sales environment
PROFESSIONAL QUALIFICATIONS AND EDUCATION
Study House
NCFE Human Resources Level 3
NCFE Business Diploma Level 3
NCFE Professional Business Development Level 4
Pitman Training
AAT Bookkeeping Level 2 Module 1, 2 & 3
Excel With Business
CPD: Mini MBA Leadership and Management
CPD: Mini MBA Business Analysis
CPD: Mini MBA Project Management
CPD: Mini MBA Strategy and Businesses Models
CPD: Mini MBA Communication, Influence and Team
CPD: Mini MBA Finance for Non-Finance Professionals
CPD: Mini MBA Business Writing
Oplex Careers Ltd
CPD: Sage 50 Accounting (Computerised) Level 1, 2 & 3 - Pass/Merit
CPD: Customer Services Level 3 – Higher Distinction
CPD: PowerPoint Presentations Level 4 - Merit
CPD: Diversity and Equality in Practice Level 3 – Higher Distinction
CPD: Payroll Processing and Systems Level 3 - Pass
CPD: Communication Skills Level 3 - Distinction
CPD: Fire Safety (Fire Warden) Level 3 – Higher Distinction
CPD: First Aid At Work Level 3 – Higher Distinction
CPD: Excel Spreadsheets Level 4 - Merit
CPD: Management Accounting Level 3 - Distinction
CPD: Financial Advisory and Planning Level 3 – Pass
CPD: Retail Banking Level 3 – Pass
CPD: Data Protection Level 3 - Pass
CPD: Word Processing Level 4 - Distinction
International Correspondence Schools, Glasgow
Employment and the Law Diploma Level 3
Woodlands Community School, Southampton

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7xGCSEs (Including English and Maths)
INTERESTS
I enjoy keeping fit, Membership of WWF and Adopted - Snow Leopards and Dolphins
References available on request