Jonathan Epstein has over 7 years of experience in customer support and technical support roles. He holds an MSc in Space Science & Technology from UCD and has worked in roles involving IT support, sales, customer service, and technical troubleshooting. His technical skills include programming languages, industry software, and computer repair. He demonstrates strong communication skills and leadership abilities.

1. Jonathan Epstein
Apartment 132 Bracken Hill, Sandyford, Dublin, Dublin 16
M +353 86 062 3121 T 01 549 2731
Jonathanepstein302@gmail.com
I am a recent graduate from UCD with a MSc in Space Science & Technology. I’m highly effective and efficient
in the IT sector at customer support & sales, technical support, professional customer services, software &
hardware engineering & installation, software and hardware system maintenance and troubleshooting with
excellent verbal and written communication skills. My varied work experiences: in technical support, problem
solving skills, resourcefulness customer support. My communication skills, customer care support, retail
management & sales, customer service, IT system maintenance and team leadership skills are at the highest
level of professionalism. I have a passion for working in the IT Sector in technical support, customer care, sales
& marketing particularly, computer repair & software support and IT hardware & software systems, database
analyse (SQL & Microsoft access) and integrating with software systems and technologies of all possible kinds
and variations. I have work in the field of customer support and Technical support for over 7 years.
Previous Employment
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Access Control Technology (A.C.T) Dublin
Technical support Executive January 2015–Currently
I currently work at Access Control Technology (ACT) in the Technical support, Training in software and
Hardware system, installation of software system remotely, helping & advising on all Product control and
quality, supporting Internet-based applications, sales, training and assistance in product ranging from
Software to Hardware. I also preform database analytics and SQL database on large systems along with
improving internal tools and systems, exposing bugs and vulnerabilities and solving Each bug.
{
University College Dublin(UCD) Dublin
Administration & IT Support June 2014–2015
I was responsible for the administrative duties, operations, general order of computers, applications,
accounts managing and verification across international universities. I worked part of team of 6 people
through
Which we operated and ran the Health Science & School of Medicine and Medical Science to its highest
efficiency.
{
House of Ireland Dublin City Centre
Supervisor & Security Supervisor for the departments, House of Ireland 2012–2014
I worked for two years as a team leader providing IT support, customer service, support and management for
A large team. My duties included customer service & sales, opening & closing the store, staff supervision &
security.
for all 4 departments on the store premises, computer & IT repair floor sales, till operations, packing,
training of junior sales, arranging special orders and deliveries across stores between Dublin City Centre,
Responsible for training, and lead the group, during this I worked in a highly professional
Manner and was focused to provide excellent customer service to customers from all over the world, even
during high stress functions and large events.
{
Peats World of Electronics & Sony Home Entertainment Dublin
Sales Assistant, Customer Care and Assistant Manager August 2008-2012
Duties involved were customer service & support, stock taking, ordering of relevant stock from warehouse,
arranging stock, displaying sales items, electronic advice, Pc repair (Hardware & Software), floor sales, till
operations, packing, training of junior sales, arranging special orders and deliveries, as well as answering
telephone enquiries. I was also responsible for store opening and closing.
Education

2. Academic Qualifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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University College Dublin Dublin
MSc in Space Science & Technology, 2012–2014
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University College Dublin(UCD) Dublin
Bachelor of Science in Physics, 2008–2012
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Sandford Park School Dublin
7 Leaving cert examination, 2002–2008
Notable Projects
Master’s Thesis (Completed): ’Development of Teaching and Learning Material for Physics
Radiation Laboratory Environment’
The aim of my thesis was to improve and develop of radiation laboratory experiments in Physics
undergraduateand postgraduatephysicsLaboratoriesat UCD.Theprocess resulted inimprovementstothe
lab manuals, procedures, results and equipment used for experiments in all stages of radiation and nuclear
physics & teaching labs in UCD school of Physics of all years. These experiments are a very influential part
of both the undergraduate and postgraduate programmes offered by UCD school of Physics and I have a
contributed differences in learning and developing for all students studying in the field of Physics in UCD.
MSc year group project: ’The complete design, build and launch of UCD First ever Cansat Launch’
This Project was aimed at the design of a Cansat experiment by UCD Space Science & Technology MSc
students. Our work on this project will act as a reference and Guide document for the mission and for future
students in the years ahead. This was completed and tested however due to air space issues delayed our
ability to launch our Cansat in Ireland.
Technical and Personal skills
Programming Languages: C, C++, Python, Matlab, java, HTML, TeX
Industry Management Skills: Access Control Technology Software and Hardware systems including
electrical engineering, solid Works, Matlab, website design, software development & marketing product
strategies, Most MS Office products including MS project and MS access and SQL.
General Business Skills: Good presentation skills, strategic product management, project management,
online marketing & advertising and Works well in a team.
Other: Hardware & software installation, computer internal & external repair, network servicing and
maintenance, troubleshooting & services and administration tasks, can write well organised and structured
reports.
Interests and extra-curricular activity
I was a "Prefect & Mentor" from 4th to 6th year in secondary school, this required me to guide, look after, and
ensure 4th to 6th year students have a good time and great experience in everyday life in secondary school.
We were responsible for the safety and wellbeing of the group of 4th to 6th year students during the entire
academic year, and during this time I made good friends with all of them.
I was a "Demonstrator and Assistant Teacher" for first year medicine students, this required me to guide, look
after, and ensure first year students learn about the physics aspects of the medicine and medical industry. I
was responsible for showing them how it influences a medical environment. I was responsible for a group of
12 to 18 students during the entire academic year, and during this time I graded and taught them and
showed great leadership skills and influences their medical prospects in their future. All the students were
a joy to teach and I’m still friends with them.
Teaching Hebrew & Jewish Studies to children age 9 to 13 years old, planning & delivering well-structured
lessons which engage & motivated students. Achieving and maintaining a high standard of care and
education. Ensuring all Health & Safety policies are implemented and adhered to at all times.
References
Up to 4 references available on request