Customer service student orientation 2017
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This document outlines a training for student assistants at Rhodes Library on customer service. It defines good customer service as treating customers with a good attitude, helping them in a friendly manner, and ensuring a positive experience. The training covers why customer service is important, expectations for front-of-house interactions, personal and professional development, teamwork, and developing motivation and leadership skills. Trainees are advised to be friendly, approachable, find answers for customers' questions, and take pride in their own development and providing quality customer service.
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Open Access Week promotes open access to research. Open access digital content is available online, free of charge, and free from most copyright and licensing restrictions. ORCiD provides researchers with a unique identifier to connect their work, affiliations, and contributions across disciplines, borders, and time. Registering for an ORCiD identifier allows researchers to archive all of their work, such as pre-prints, presentations, and materials, in one place and make it accessible to potential collaborators and funders. Connecting work with an ORCiD identifier also helps connect researchers to the global academic community.
Aop 26th january 2017
This document outlines an academic orientation programme at Rhodes University Library. It discusses scholarly communication and the research lifecycle. It explains how researchers can create a web presence through tools like social media, blogs, Google Scholar, Mendeley, Academia.edu and ResearchGate. It also discusses research data management, traditional publication methods, self-archiving, open access, copyright and researcher identifiers like Researcher ID and ORCID. The document encourages researchers to speak with their faculty librarian or the librarian for scholarly communication for any additional questions or support.
Research week 12th may 2016 1
The document discusses the Rhodes Digital Commons, an institutional repository managed by Rhodes University Library. The Rhodes Digital Commons aims to raise the visibility of research done at Rhodes University by providing open access to scholarly works. It contains over 12,000 works including theses, articles, reports and other research output. The library oversees uploading metadata about works and making full text available. Maintaining the repository involves various library departments and supports the university's research mission.
English term 1
The document provides biographical information on several English and international authors and their notable works. It discusses Edmund Spenser, an English poet best known for his epic poem The Faerie Queene. It also profiles William Shakespeare, the renowned English dramatist and poet, noting some of his early histories and tragedies such as Richard III. Finally, it summarizes information on the Argentine writer Ariel Dorfman and his famous political drama Death and the Maiden.
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This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
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Walmart Business+ and Spark Good for Nonprofits.pdf
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
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ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
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Communicating effectively and consistently with students can help them feel at ease during their learning experience and provide the instructor with a communication trail to track the course's progress. This workshop will take you through constructing an engaging course container to facilitate effective communication.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
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significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
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Customer service student orientation 2017
- 1. Customer Service Rhodes Library Student Assistant Training 2017 10th February 2017
- 2. 2 OUTLINE 2 What is Customer Service? Customer Service: why is it so important? Front of House Personal and Professional Development Team Work
- 3. 3 What is Customer Service? “Good customer service is treating customers with a good attitude, helping them in a friendly manner and efficiently, and making sure they have a great experience with your products. This service will help customers make the best choices” http://jobsearch.about.com/od/retailinterviewanswers/qt/goodc ustomerservice.htm 3
- 4. 4 Customer Services: Why is it so important? Rhodes is YOUR employer Smart/casual, shoes, non-revealing Wear name tags NO headphones 4
- 5. 5 Front of House You are the FRONT OF HOUSE for the Library and University 5
- 6. 6 Personal Development Developing and building life-long professional and personal skills 6
- 7. 7 Be friendly and approachable 7 Smile Eye contact Personal touch
- 8. 8 Be friendly and approachable 8 https://www.youtube.com/watch?v=viFhmc7BA2c https://www.youtube.com/watch?v=XK3cNcuvuMs https://www.youtube.com/watch?v=0KXLbWPSbDs
- 10. 10 Competencies: motivation Working Together Self Motivation Leading the way – Motivating others
- 11. 11 Teamwork
- 12. 12 You do not have to know everything But make sure you find out and get back to that person. It goes a long way
- 13. 13 Final thoughts • It is hard to leave the Comfort Zone. But the rewards are worth it. • Take ownership and pride of your own development • Remember: Quality and Friendly Customer Service is the measure of our success
- 14. 14
- 15. 15
- 16. 16 https://www.youtube.com/watch?v=viFhmc7BA2c https://www.youtube.com/watch?v=XK3cNcuvuMs https://www.youtube.com/watch?v=0KXLbWPSbDs 16