Customer Service
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Customer service is the assistance and advice provided to customers. It is important for building relationships, fostering a comforting environment, and creating customer loyalty. For orientation leaders, the customers are students and parents, and their service is providing orientation. Strengths of orientation leaders include being genuine and working well together. Areas for improvement include increasing knowledge of campus services and using positive language. Conclusion recommends acting exercises to improve customer service skills.
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This document discusses improving the customer experience through proper customer service behaviors. It outlines key welcoming behaviors including smiling, eye contact, tone of voice, and body language. It also emphasizes the importance of greeting customers by name, paying attention to them, maintaining a positive attitude, and thanking customers. Regular customer service training and developing tools to measure improvements are recommended.
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Culs 2009 Presentation Give Em The Pickle
Presentation for 2009 College and University Libraries Section Fall Conference in Hays, KS. Topic: Customer Service.
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The SlideShare presented here will give the viewers a description of how any organisation should look towards providing service experience their customer. If you want to achieve service excellence then this is the mindset you should keep.
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Neil Potentier's (Customer Service Excellence Assessor and Practitioner, Assessment Services Ltd) presentation to the CILIP 2017 Conference in Manchester #CILIPConf17
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Rec- BW
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Want to improve the Customer Experience in your restaurant, hospitality or re...
Check out the following slide presentation that you can use for your customer experience/service training. Many concepts such as customer service, complaint handling, teamwork and upselling are dealt with. You are most welcome to save the powerpoint presentation and use it for your training sessions. Take a couple of points/concepts at a time and work through them.
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Customer experience management a new dimension to customer retention
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"Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career guidance and for Professionals for soft skills enhancements. We are working speading , sharing knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx. Also visit www.slideshare.net and search using key word - earthsoft Read http://tl.gd/jm1gh5 and view picture http://twitpic.com/cept60 http://www.slideshare.net/rrakhecha/efg-activities-of-one-year27-mar2013 Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct free training/ workshop seeking help of existing platforms Kindly spread to your friends.Thank you! - Earthsoft Foundation of Guidance
Let us make earth little softer.."
Module 13 customer service power point
This document discusses customer service and provides guidance on defining and implementing good customer service practices. It covers:
- Customer service is an attitude, not a department.
- Unhappy customers online can negatively impact a business more than unhappy offline customers.
- Sample definitions of customer service focus on meeting customer needs, providing agreed services, and having a positive attitude.
- Good customer skills include product knowledge, communication, problem-solving, professionalism, and being goal-oriented. When handling complaints, it's important to listen, validate, and work toward solutions while staying calm and positive.
Mentoring Practices and Principles for Growing Students to be Successful Busi...
Mentoring Practices and Principles for Growing Students to be Successful Busi...ACBSP Global Accreditation
Identifying solutions to creating and training professional and ethical business leaders’ from student populations continues to be a challenge. This study presents promising and practical solutions using a model based on research and applications.Success ladder to the Corporate world
The document provides guidance for students on preparing for and participating in campus recruitment and placement activities by collecting information on companies, understanding what skills employers seek, what to expect in aptitude tests, group discussions, interviews and more; it also offers tips on answering common interview questions and things to avoid in an interview.
Customer-service-presentation.175016482.ppt
This document provides guidance on key aspects of effective customer service. It defines who customers are and stresses that they should not be seen as interruptions but rather the reason for one's job. Good communication skills that meet customer expectations are important, such as making eye contact, using body language, asking questions and summarizing. Customer service representatives must have knowledge of their organization and understand different customer types and situations, including those with special needs or difficult behaviors. The document outlines best practices for communicating through telephone, written correspondence and in-person interactions to deliver a positive customer experience and organizational image.
Customer Service PPT.ppt
This document provides guidance on key aspects of effective customer service. It defines who customers are and stresses that they should not be seen as interruptions but rather the reason for one's job. Good communication skills that meet customer expectations are important, such as making eye contact, using body language, asking questions and summarizing. Customer service representatives must have knowledge of their organization and understand different customer types and situations, including those with special needs or difficult behaviors. The document outlines best practices for communicating through telephone, written correspondence and in-person interactions to deliver a positive customer experience and organizational image.
Customer service training with important things to consider
This document provides guidance on key aspects of effective customer service. It defines who customers are and stresses that they should not be seen as interruptions but rather the reason for one's job. Good communication skills that meet customer expectations are important, such as making eye contact, using body language, asking questions and summarizing. Customer service representatives must have knowledge of their organization and understand different customer types and situations, including those with special needs or difficult behaviors. The document outlines best practices for communicating through telephone, written correspondence and in-person interactions to provide a positive customer experience and organizational image.
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Customer Service Essentials by Operational Excellence Consulting
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35 part 2 - earthsoft-path ahead - guidance to professionals
35 part 2 - earthsoft-path ahead - guidance to professionals
Mentoring Practices and Principles for Growing Students to be Successful Busi...
Mentoring Practices and Principles for Growing Students to be Successful Busi...
Customer service training with important things to consider
Customer service training with important things to consider
Customer Service
- 1. Customer Service With Max Kimbrough
- 2. Overview • What is customer service? • Why is customer service important? • How do we use it for Orientation? • What things are we doing well? • What things can we improve upon?
- 3. What is customer service? • cus·tom·er serv·ice (noun) noun: customer service; plural noun: customer services the assistance and advice provided by a company to those people who buy or use its products or services.
- 4. Why is customer service important? • Building Relationships • Fosters a comforting environment • Creates value and customer loyalty
- 5. Customer Service in Orientation • Customer = Students & Parents • Service = Orientation
- 6. Customer Service in Orientation • A Few Must Have Customer Service Skills for Orientation Leaders • Patience/Positive Attitude • Attentiveness/Willingness to Learn • Clear Communication • Knowledge of Campus & Services Provided • Acting Skills • Ability to “read” students and parents • Flexibility (in lieu of surprises or incidents that may occur) • Closing Ability • initiative
- 7. Strengths & Weaknesses Strengths 1. Genuine 2. Friendships 3. Work Well Together 4. Naturals 5. Support/Recognition 6. Open/Honest 7. Curious 8. Diverse Weaknesses 1. Over-Socializing 2. Maturity 3. Inexperienced 4. Cellphones 5. Tardiness 6. Diversity
- 8. Opportunities & Threats Opportunities 1. Leadership Development 2. Make Connections 3. Serve Incoming Students and Parents 4. Experience (Customer Service) Threats 1. Negative First Impressions 2. Childish/Unprofessional Facade 3. Misrepresentation of AUM and O.O.T. 4. Squandering Opportunities
- 9. Things we do great • Make incoming students feel at home • Invoke a fun environment • Maintain strong work ethic • MAKE A DIFFERENCE
- 10. Things to improve upon • Knowledgeability of Campus Services and Resources • Positive Language • Facial Expressions/Reactions
- 11. Conclusion •“Act it Out” Exercises