Customer delight refers to providing an unexpected, positive experience that enhances the customer's feelings of value. To achieve customer delight, businesses should focus on making a great first impression, building relationships through connectivity, and offering unique solutions to customer problems. Retaining customers also requires understanding who they are, their requirements, what they like and don't like through CRM systems. Delighting customers can increase their satisfaction levels and boost business profitability.

1. Customer
Delight
Rohit Sahay

2. Customer is King
What is customer delight?
When you create “wow”

3. Types
‘wow’
reaction!
unexpected!
valued
Basic

4. How to make customer
delight?
 First impression is last impression.
 Build relationship
 Enhance relationship by making connectivity.
 Some uniqueness to solve customer problem.

5. Retain customer
To keep your customer satisfied, you should
know them(CRM)
 Who they are?
 What is their requirement?
 Why do they like you?
 Is there something they don’t like about you?

6. Customer Satisfaction

7. Level of customer Satisfaction

8. Profitability
Customer should always be delight from
our service