Team X analyzed Starbucks' customer relationship management strategies. They found that Starbucks uses a rewards card program, websites like Mystarbucksidea.com, and in-store feedback, but these systems are not well integrated. Key issues include the rewards card not being free, separate customer databases, and weak in-store feedback. The team recommends improving feedback systems, empowering local store managers, better integrating customer data systems, and using Consona Enterprise CRM to consolidate systems into a single platform.