Customer love' em or lose'em
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This document discusses customer service and its importance for businesses. It defines excellent customer service as treating customers respectfully, following up on feedback, handling complaints gracefully, understanding customer needs and wants, and exceeding expectations. Good customer service increases purchases, referrals, builds reputation and reduces problems. It also notes that businesses should love customers to gain return and new business, and that customer satisfaction is essential for business success.
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3. Tracking the performance of competitors to benchmark satisfaction levels.
Retention presentation
Kemp can help with private company presentations and functions. Here is an example on customer retention from January 2017
Standing Out From The Crowd By Wearecloudberry Com
This presentation provides training on customer service excellence. It emphasizes the importance of smiling, listening actively, fulfilling customer needs, and following up to stand out from competitors. Good customer service leads to increased sales, repeat business, and positive word of mouth. The presentation stresses treating internal customers (employees) well to ensure they provide great service externally. It provides tips on effective communication, such as using eye contact and acknowledging customers, asking open questions, and confirming understanding.
Emc lec 12 customer retention strategies
The document discusses various strategies for customer retention used by DAWAT, an event management company. It outlines DAWAT's current strategies such as collecting feedback, follow-up calls and gifts, anniversary emails, and inviting top clients to annual dinners. It also provides suggestions for improving retention like implementing net promoter scores, building trust through relationships, increasing commitment, establishing KPIs, knowing clients better, creating employee loyalty, and handling complaints effectively. The overall aim is to strengthen customer loyalty and advocacy through engagement at multiple touchpoints.
SESSION 16 - PPT 16 - 22UC1202.pptx
This document discusses enhancing English proficiency skills related to business communication, with a focus on customer satisfaction and loyalty. It aims to create awareness of customer satisfaction and reinforce email and memo writing skills. After completing the topic, learners will understand the importance of customer satisfaction and loyalty, and will be able to construct emails and memos for business communication. The document then explores reasons for customer satisfaction, practicing business writing, communicating with customers, and internal communication through email and memos. It discusses how to achieve customer satisfaction through understanding customer needs, being customer-centric, showing empathy, responding quickly, providing support, active listening, and loyalty programs. Maintaining customer satisfaction and loyalty requires a focus on teamwork, training, empowerment,
Simon Bartolo 7 Habits
The document discusses seven habits of highly effective websites based on Steven Covey's book "The 7 Habits of Highly Effective People". The seven habits are: 1) Make your customers the highest priority by listening to their needs and wants. 2) Implement clear and consistent goals for your site. 3) Balance user experiences with your site's goals. 4) Deliver value back to your customers. 5) Be honest about what is and isn't working on your site. 6) Create an ongoing dialogue with your customers. 7) Regularly evaluate and improve your site. Adopting these habits can help websites extract more value and build stronger customer relationships.
Managing relationship and building loyalty
The document discusses strategies for managing customer relationships and building loyalty. It covers four stages of brand loyalty, why loyalty is important for profitability, assessing the value of loyal customers, and reasons why customers become loyal. It also discusses strategies for developing loyalty bonds such as rewarding customers, reducing customer defections, handling complaints and recovering from service failures. The importance of service guarantees and how to design effective guarantees is also covered.
Going Beyond Customer Loyalty
This document discusses strategies for increasing customer loyalty and retention. It emphasizes the importance of making customers feel valued through personal attention to their needs and feedback. Specific recommendations include regularly checking in with customers, addressing complaints respectfully, finding ways to surprise and delight customers with unexpected gestures, and strengthening relationships to prevent losses to competitors. The overall message is that customers will remain loyal when they feel a company genuinely cares about providing an exceptional experience.
Building A Brand Through A Quality Customer Experience
This document discusses how to build a strong brand through quality customer experience. It focuses on Centre for Men Australia, a nonprofit that provides counseling services. To develop a loyal customer base, the document recommends understanding customers' purchase process, researching the market to find a unique niche, providing high value services, ensuring employee satisfaction to deliver excellent service, and exceeding customer expectations to build trust in the brand.
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- 1. Table of Contents 1. Definition of customer 2. Types of customer 3. Customer value and satisfaction 4. Customer is Always Right? 5. Why do business lose customer? 6. What is excellent customer service? 7. Advantages of good customer service 8. Why should love customers? 9. Conclusion 10.References
- 3. What is excellent customer service? Treating respectfully Following up on feedback Handling complaints and returns gracefully Understanding customers' needs and wants Exceeding customer expectations
- 4. Advantages Of Good Customer Service Increases customer purchases in size and frequency More customer referrals and recommendation to new customers Builds your business reputation, reduces complaints and problems
- 5. Excellent Customer Service Example: Amazon, ebay, Wish etc.
- 6. Why should love customers? Return Business New Business
- 8. Conclusion Customers are wheel for a business, so the success of a business depends on them and only they can help you to achieve a business aims.
- 9. References • http://www.business.gov.au/business-topics/selling-products-and- services/customers/Pages/customer-service.aspx • blog.bigcommerce.com • usatoday.com • http://www.atctraining.com/customer_service.html