healthcare quality

1. Culture
diversity

2.  OUTLINES
 DEFINITION OF Culture Diversity.
 DIMENTIONS OF DIVERSITY
 COMMON Cultural differences
 Benefits of diversity.
 Management of culture diversity.

3. DEFINITIONS
Culture:
- is the complex whole which includes knowledge ,beliefs
,art ,morals , law and habits acquired by an individual as a
member of a society.
Diversity:
- Diversity is a stare of differences and having variety.
Culture Diversity:
-Refers to the differences in elements of culture among
ethnics racial or religious groups that live together in one
society.

4. - Primary dimensions for diversity (internal factors)
include age, gender, ethnicity, physical ability, and
sexual orientation.
- Secondary dimensions for diversity (external
factors) include education, work experience, income,
religion, marital status, parental status, personal
habits, recreational habits, geographical location or
environmental and appearance.
Dimensions for diversity

5. - Organizational factors include
work content field, functional level
classification or job roles, division,
department, or work environment,
seniority, management status,
work location, and union
affiliation.

6. Cultural differences are common in
several areas, including:

7. 6. Time and time consciousness.
7. Communication and language.
8. Food and eating habits.
9. Dress and appearance.
10. Work habits and practices.

8. Benefits of diversity:

9. Guidelines for Managing
Cultural Diversity:
Organization members must:
Understand the nature of diversity and value
a variety of opinions and insights
Recognize the learning opportunities and
challenges presented by the expression of
different perspectives.

10. Includes employees from a variety of backgrounds in
decision making and problem-solving processes. Use
differences as away of gaining a broader range of ideas
and perspectives.
Open discussions between representatives of
conflicting groups may help minimize discrimination
and should focus on the strengths each group brings to
the situation to help reach the organizational goals.

12. Organizational managers must
be:

13. The organizational culture must:

14. The importance of cultural diversity should be
apparent in the organizational philosophy and goal.
The organization must have a well-articulated and
widely understood mission
Development and implementation of a culture audit
including focus group, interviews, and questionnaire
help describe the culture.