This document discusses cultural humility as an alternative approach to cultural competency in healthcare. It argues that cultural competency focuses on gaining knowledge about different cultures, but does not promote lifelong learning or an open mind. Cultural humility challenges providers to develop self-awareness and understand different perspectives. The document provides examples of negative patient experiences to illustrate problems with making assumptions based on a patient's culture. It promotes integrating patients into the healthcare system and taking each situation individually to improve quality of care.