This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining methods to measure results for each. The document outlines common mistakes to avoid when building KPI systems, such as creating too many KPIs or not linking them to strategy. It also describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative. Steps are provided for creating KPIs for specific job roles like construction technician.