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CSC Global Recognition Award –
Stephen Drone
Congratulations! You’ve received a CSC Global Recognition Award for your outstanding contributions. Details
of the reasons for your award can be seen below. Your hard work and accomplishments at CSC exemplify your
commitment to our vision, strategic objectives, and CLEAR values. For that, we thank you! The
following award amount will be processed for payment in the next available payroll. Please note that
the award will be paid in local currency and is subject to applicable taxes/withholdings.
Global Recognition Award Amount: 
Recognized Achievement
Identification and remediation of a software bug in the Cisco Core Infrastructure. This bug caused memory
leakage and without immediate remediation the system would have failed and the loss of service for the
UCaaS clients would have been the outcome. This team managed to perform problem determination, engaged
vendor (Cisco) and worked around the clock from Friday evening until Sunday afternoon over two consecutive
weekends. The outstanding effort demonstrated by the entire team meant no impact to our customer's
business was experienced.
Support of Strategic Objectives
Working as a team to develop a test lab to enable the changes to the production system to be performed
without loss of service. Engagement with the clients and the vendors at all times was critical as was the need
to be precise and work as a team

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Csc Global Recognition Award - Stephen Drone

  • 1. CSC Global Recognition Award – Stephen Drone Congratulations! You’ve received a CSC Global Recognition Award for your outstanding contributions. Details of the reasons for your award can be seen below. Your hard work and accomplishments at CSC exemplify your commitment to our vision, strategic objectives, and CLEAR values. For that, we thank you! The following award amount will be processed for payment in the next available payroll. Please note that the award will be paid in local currency and is subject to applicable taxes/withholdings. Global Recognition Award Amount:  Recognized Achievement Identification and remediation of a software bug in the Cisco Core Infrastructure. This bug caused memory leakage and without immediate remediation the system would have failed and the loss of service for the UCaaS clients would have been the outcome. This team managed to perform problem determination, engaged vendor (Cisco) and worked around the clock from Friday evening until Sunday afternoon over two consecutive weekends. The outstanding effort demonstrated by the entire team meant no impact to our customer's business was experienced. Support of Strategic Objectives Working as a team to develop a test lab to enable the changes to the production system to be performed without loss of service. Engagement with the clients and the vendors at all times was critical as was the need to be precise and work as a team