The document discusses a computer science assignment regarding computer center management. It asks the reader to complete sentences with suitable answers about how a computer center's presence in an organization can be centralized or decentralized. It also asks the reader to list common computer center names, their core services, and the definitions of SLA and KPI. Finally, it prompts the reader to explain five computer center services and provide an example of a Service Level Agreement.

1. CS414: Computer Center Management
Sheet # 3
Fall 2014 Dr. Ghada Abdelhady
Answer the following questions:
(Assignment #3 Solve Q# 1 and 6 due date 13th
Nov)
1. Complete the following sentences by the suitable answer:
a. A computer center presence in organization may be ……………………….. or
……………………………………………………………………..
b. A computer center has many conventional names like ……………….,
………………….., …………………, ……………………and …………………….
c. Computer center services are: ………………………….., …………………. and
…………………………
d. SLA stands for ……….. …………… ……………..
KPI stands for ………. …………. …………… which is used as
………………………………………………………….
e. ……………… end users do their own programming and data analysis on the
computer system.
2. State FIVE of the services provided by computer center
3. What are the factors that should be taken into consideration when we design the
computer center?
4. Explain in detail FIVE services by the computer center
5. Define KPI
6. Explain using example the Service Level Agreement
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High Institute for Computer and information system