Global Knowledge provided customized training to improve the customer service skills of the IT help desk staff at Electronic Design Company (EDC). They conducted interviews to understand EDC's needs and developed an interactive virtual training program with role-playing scenarios, best practices guidance, and podcast refreshers. Global Knowledge delivered the training to 180 IT employees across EDC's offices worldwide. As a result, EDC saw reduced delays in help desk ticket handling, increased employee morale, and an IT staff better able to proactively meet internal customer needs.