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Some thoughts
      …
“  Every  moment  of  interac0on  with  the  customer  is  an  opportunity  to  
  boost  customer  experience.  “    (P.  Hinssen  –  author  ‘The  New  
  Normal’)  


           “Companies  that  move  now  can  leverage  a  global  pool  of  
           talent,  ideas,  and  innova0ons  that  vastly  exceeds  what  they  could  
           ever  hope  to  marshal  internally.”  (K.  Maney  –  USA  Today)  

  (…)  what  the  new  customer  wants  requires  branded  experiences  that  
  are   personally   relevant,   memorable,   sensory,   emo0onal   and  
  meaningful.   (…)   Businesses   will   live   or   die   by   the   brand  
  experiences  and  value  they  offer  at  every  touch  point.      
  (E.  Hauser  &  M.  Lenderman,  EMF)  

“Expect  to  see  an  ever-­‐increasing  number  of  firms  applying  crowdsourcing  internally  
 and  externally  to  address  a  variety  of  problems,  from  new  product  development  to  
 sustainability.     The  path  has  been  set  for  expansion!”  
                        (Philippe  De  Ridder,  Board  of  Innova0on)  
That’s what others
      say about
   crowdsourcing,
experience marketing
  and real business
     application!
Imagine…
An online crowdsourcing
 platform that generates
different views, ideas and
concrete implementation
about HOW CONSUMERS
WANT TO EXPERIENCE
  YOUR BRAND!
WHO WE ARE.
- Dennis De Cat -
     450 friends on Facebook        Master in Marketing

 Own music band and Myspace         Master in Innovation &
                                    Entrepreneurship
150+ professional Connections       Antwerp Management School
                  on LinkedIn       Student Council




          Y                 T        R                       !
  M                 E           O               K
           N                W
- Steven de Laat-
    222 friends on Facebook        Master in Medical Biotech

 Own HockeyTeam and Chiro          Master in Innovation &
                                   Entrepreneurship
60+ professional Connections       Local Community
                 on LinkedIn       Sports Council




         Y                 T        R                       !
M                  E           O               K
          N                W
- Network Summary -
                AMBASSADORS
        -  Community       -  Own network
        -  Friends         -  Satisfied Customers




…	
                                                 …	
  
                NETWORK TEAM
                -    Media specialist
                -    Community
                -    Bloggers
                -    Event Organisers




                     CORE TEAM
€ 500 000
PROBLEM?                              !!!SOLUTION!!!
Dull, conventional marketing is NOT     Small company   with the creative brains of a
EFFECTIVE & TOO EXPENSIVE!              big one thru effective crowdsourcing
	
  
TOO much focus on PUSH marketing       Create a dialogue with your target
This is not what consumers want!       audience & boost brand experience!
	
                                     	
  
Marketing campaigns developed by
marketers IS NOT NECESSARILY
‘spot on’!
	
  
Being DIFFERENT is more and more        Offer finished all-in-one marketing
IMPORTANT to foster brand advocates!    campaign to (small/big) companies
	
                                      	
  
Consumers want to be more              Guidance thru ideation, elaboration,
involved & want PERSONALIZED           selection & implementation.
content + brand experience!            	
  
	
  
Relation w/ customer out of cycle?      Leverage your exitsing customers
	
  
As an investor…
  you would like to know
  EXACTLY where you put
          your money in	
  


    right?	
  
Let’s make it more
    concrete!
- Example BXL Airport -

                                                             Customer gives
  Suppose                                                    creative brief to
          how the future terminal
  wants to know

  experience should look like?

                                                         Preparation of brief to
Community generates           UNLEASH                     present to the crowd
& elaborates on ideas!        BRIEF TO CROWD!
                                                      (flashy, inviting, attractive)

                             Evaluate top ranked-             Pitch top 3 ideas
Selecting ideas via
                            ideas by Crybex & top-               to company
      voting
                                  members

            Crybex develops the idea in collaboration with top ideator
Possible Outcomes
- Examples Boone -


Suppose
        how customers want to
wants to know

experience their future products?
What about
    the
COMPETITION
     ?
How will WE do
      our
OWN MARKETING?
- Marketing Plan -

         Target Market


Crowd: Companies:
-    Digital natives     STEP 1:
-    Age 17 – 28         first tier – SMALL SME’s (bv. BOO!)
-    Online present      STEP 2:
-    Content creators    second tier – BIG SME’s
-    Creative minds
-    ‘virgin thinkers’
- Marketing Plan -

                          Value Proposition
                                                                COMPANY
     CROWD                               -    marketing expertise
-  Elaboration on each other’s ideas     -    Focus on Experience!
-  Gain status points                    -    Affordable campaigns
-  Monetary reward (20%)                 -    Performance-based payment
-  Experience real life business cases        (+fixed)
-  Networking opportunities              -    Use & activate wisdom of the
-  ‘Active New Social Network’                crowd
-  Tell brands what you like & how you   -    Leverage existing customers (they
   want to experience it!                     are your first contacts)
-  Fun                                   -    Implementation of all-in-one
-  User-friendliness                          package = NO-NONSENSE
                                         -    International crowd
                                         -    Follow-up monitoring
- Marketing Tactics -
Attract first customer through collaboration proposal
               (no gain, no pain principle)

Example: TAO drinks      Why?
                         -  Attractive young brand
                         -  A lot of experience potential
                         -  New brand



What will WE do?
- Action Plan -
•  Promote our brand by launching an
   experience around another brand
•  Launch offline marketing campaign to create
   buzz for our event (winning tickets for beach
   event around the 4 spirits of TAO - inviting)
•  Pitch a viral marketing campaign
•  Start building community thru first customer
•  Immediate BOOST of presence on blogs &
   social media
•  Create active LinkedIn group page which
   daily generates content
FUTURE
PROSPECTS
- This is how we ROLL -
Expect the best,
plan for the worst
 & prepare to be
    surprised!
   (Denis Waitley – Motivational Speaker)
- Assumptions -
Ini0al  investment  outlay             Year  0      Opera0ng  expenses  (year1&2):  
Website	
  design	
                    35000	
            Wage	
  IT	
  guy	
                                    28560	
  
Awareness	
  campaign	
                15000	
            Wage	
  	
                                             57120	
  
Kickstart	
  BVBA	
                     2000	
            Consultancy	
  costs	
                                 60000	
  
Smartphone	
                              640	
            Domain	
  name	
                                       8,62	
  
                                                           Website	
  hosOng	
                                 1035,48	
  
Printer	
  with	
  supplies	
             430	
  
                                                           MarkeOng	
  &	
  social	
  media	
  expenses	
       31800	
  
SoDware	
  liscences	
                  1970	
             Insurance	
                                           6000	
  
Buffer	
                                 5000	
             Telcom	
                                                1200	
  
TOTAL                                  60040               Fuel	
                                                  2400	
  

Addi0onal  investments                 Year  3             FaciliOes	
                                             9540	
  
laptops	
                               4500	
             EducaOon	
  &	
  event	
  aVendance	
                 10000	
  
telephones	
                            1920	
             Buffer	
                                               10000	
  
TOTAL                                   6420               TOTAL                                              217664,1  




                                  IN YEAR 3 WE EXPAND!
                                   -  Hire 1 Mediaspecialist
                                   -  Own Facilities (rent!)
- Sales -
             	
  	
                                                      Year  0                       Year  1                   Year  2              Year  3                  Year  4                  Year  5  
             Revenue    
             #small	
  SME	
                                                                            20	
                       30	
                 45	
                    45	
                     45	
  
Scenario
Average




             #bigger	
  SME	
                                                                            2	
                       15	
                 25	
                    35	
                     40	
  
             average	
  revenu	
  small	
  SME	
                                                      5000	
                     5100	
               6000	
                  6120	
                   6242	
  
             average	
  revenu	
  bigger	
  SME	
                                                    50000	
                    51000	
              60000	
                 61200	
                  62424	
  
             Gross  revenue                                                                         200000                     918000              1770000                 2417400                  2777868  
             Cost	
  of	
  goods	
  sold	
                                                          160000	
                   734400	
            1416000	
               1933920	
                2222294	
  
             Gross  profit                                                                            40000                     183600               354000                  483480                   555573  


             	
  	
                                               Year  0            Year  1                Year  2                  Year  3              Year  4                   Year  5  
             Revenue    
Best Case




             #small	
  SME	
                                                                         20	
                      34	
                52	
                    55	
                          56	
  
Scenario




             #bigger	
  SME	
                                                                         2	
                      15	
                28	
                    41	
                          48	
  
             average	
  revenu	
  small	
  SME	
                                                   5000	
                    5100	
              6000	
                  6120	
                       6242,4	
  
             average	
  revenu	
  bigger	
  SME	
                                                 50000	
                   51000	
             60000	
                 61200	
                       62424	
  
             Gross  revenue                                                                      200000                    958800             1995600                 2824502                       3354066  
             Cost	
  of	
  goods	
  sold	
                                                       160000	
                  767040	
           1596480	
               2259601	
                     2683253	
  
             Gross  profit                                                                         40000                    191760              399120                  564900                        670813  


                                                 	
   Year  0            Year  1           Year  2             Year  3            Year  4            Year  5            Year  6             Year  7                 Year  8  
             Revenue    
Worst Case




             #small	
  SME	
                                                15	
              20	
                30	
               40	
              45	
                45	
                45	
                    45	
  
 Scenario




             #bigger	
  SME	
                                                1	
               5	
                10	
               20	
              30	
                40	
                40	
                    40	
  
             average	
  revenu	
  small	
  SME	
                          5000	
            5100	
              6000	
             6120	
           6242,4	
             6367	
              6494	
                  6624	
  
             average	
  revenu	
  bigger	
  SME	
                        50000	
           51000	
             60000	
            61200	
           62424	
             63672	
             64945	
                 66244	
  
             Gross  revenue                                         125000                357000              780000            1468800           2153628             2833425           2890093               2947895  
             Cost	
  of	
  goods	
  sold	
                          100000	
              285600	
            624000	
          1175040	
         1722902	
           2266740	
         2312075	
             2358316	
  
             Gross  profit                                                25000             71400              156000             293760            430725              566685              578018               589579  
- Accumulated Cashflow Statement -


 300000	
  


 200000	
  


 100000	
  


          0	
  
                  0	
       1	
     2	
     3	
     4	
     5	
     6	
     7	
     8	
     9	
  

-­‐100000	
                                                                                         Average	
  scenario	
  

                                                                                                    Best	
  case	
  scenario	
  
-­‐200000	
                                                                                         Worst	
  case	
  scenario	
  


-­‐300000	
  


-­‐400000	
  


-­‐500000	
  


-­‐600000	
  
IRR best case: 16 %

IRR av. case: 4 %

IRR worst case: 0 %
Shoot!




Questions?
- Contact Information -


Steven	
  de	
  Laat	
  
Phone:	
  +32	
  476	
  20	
  79	
  99	
  
Email:	
  steven.de.laat@gmail.com	
  

              Dennis	
  De	
  Cat	
  
              Phone:	
  +32	
  499	
  12	
  97	
  52	
  
              Email:	
  dennis_dc@msn.com	
  

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Crybex

  • 2. “  Every  moment  of  interac0on  with  the  customer  is  an  opportunity  to   boost  customer  experience.  “    (P.  Hinssen  –  author  ‘The  New   Normal’)   “Companies  that  move  now  can  leverage  a  global  pool  of   talent,  ideas,  and  innova0ons  that  vastly  exceeds  what  they  could   ever  hope  to  marshal  internally.”  (K.  Maney  –  USA  Today)   (…)  what  the  new  customer  wants  requires  branded  experiences  that   are   personally   relevant,   memorable,   sensory,   emo0onal   and   meaningful.   (…)   Businesses   will   live   or   die   by   the   brand   experiences  and  value  they  offer  at  every  touch  point.       (E.  Hauser  &  M.  Lenderman,  EMF)   “Expect  to  see  an  ever-­‐increasing  number  of  firms  applying  crowdsourcing  internally   and  externally  to  address  a  variety  of  problems,  from  new  product  development  to   sustainability.   The  path  has  been  set  for  expansion!”   (Philippe  De  Ridder,  Board  of  Innova0on)  
  • 3. That’s what others say about crowdsourcing, experience marketing and real business application!
  • 5. An online crowdsourcing platform that generates different views, ideas and concrete implementation about HOW CONSUMERS WANT TO EXPERIENCE YOUR BRAND!
  • 6.
  • 8. - Dennis De Cat - 450 friends on Facebook Master in Marketing Own music band and Myspace Master in Innovation & Entrepreneurship 150+ professional Connections Antwerp Management School on LinkedIn Student Council Y T R ! M E O K N W
  • 9. - Steven de Laat- 222 friends on Facebook Master in Medical Biotech Own HockeyTeam and Chiro Master in Innovation & Entrepreneurship 60+ professional Connections Local Community on LinkedIn Sports Council Y T R ! M E O K N W
  • 10. - Network Summary - AMBASSADORS -  Community -  Own network -  Friends -  Satisfied Customers …   …   NETWORK TEAM -  Media specialist -  Community -  Bloggers -  Event Organisers CORE TEAM
  • 12. PROBLEM? !!!SOLUTION!!! Dull, conventional marketing is NOT Small company with the creative brains of a EFFECTIVE & TOO EXPENSIVE! big one thru effective crowdsourcing   TOO much focus on PUSH marketing Create a dialogue with your target This is not what consumers want! audience & boost brand experience!     Marketing campaigns developed by marketers IS NOT NECESSARILY ‘spot on’!   Being DIFFERENT is more and more Offer finished all-in-one marketing IMPORTANT to foster brand advocates! campaign to (small/big) companies     Consumers want to be more Guidance thru ideation, elaboration, involved & want PERSONALIZED selection & implementation. content + brand experience!     Relation w/ customer out of cycle? Leverage your exitsing customers  
  • 13. As an investor… you would like to know EXACTLY where you put your money in   right?  
  • 14. Let’s make it more concrete!
  • 15. - Example BXL Airport - Customer gives Suppose creative brief to how the future terminal wants to know experience should look like? Preparation of brief to Community generates UNLEASH present to the crowd & elaborates on ideas! BRIEF TO CROWD! (flashy, inviting, attractive) Evaluate top ranked- Pitch top 3 ideas Selecting ideas via ideas by Crybex & top- to company voting members Crybex develops the idea in collaboration with top ideator
  • 17. - Examples Boone - Suppose how customers want to wants to know experience their future products?
  • 18. What about the COMPETITION ?
  • 19.
  • 20. How will WE do our OWN MARKETING?
  • 21. - Marketing Plan - Target Market Crowd: Companies: -  Digital natives STEP 1: -  Age 17 – 28 first tier – SMALL SME’s (bv. BOO!) -  Online present STEP 2: -  Content creators second tier – BIG SME’s -  Creative minds -  ‘virgin thinkers’
  • 22. - Marketing Plan - Value Proposition COMPANY CROWD -  marketing expertise -  Elaboration on each other’s ideas -  Focus on Experience! -  Gain status points -  Affordable campaigns -  Monetary reward (20%) -  Performance-based payment -  Experience real life business cases (+fixed) -  Networking opportunities -  Use & activate wisdom of the -  ‘Active New Social Network’ crowd -  Tell brands what you like & how you -  Leverage existing customers (they want to experience it! are your first contacts) -  Fun -  Implementation of all-in-one -  User-friendliness package = NO-NONSENSE -  International crowd -  Follow-up monitoring
  • 23. - Marketing Tactics - Attract first customer through collaboration proposal (no gain, no pain principle) Example: TAO drinks Why? -  Attractive young brand -  A lot of experience potential -  New brand What will WE do?
  • 24. - Action Plan - •  Promote our brand by launching an experience around another brand •  Launch offline marketing campaign to create buzz for our event (winning tickets for beach event around the 4 spirits of TAO - inviting) •  Pitch a viral marketing campaign •  Start building community thru first customer •  Immediate BOOST of presence on blogs & social media •  Create active LinkedIn group page which daily generates content
  • 26. - This is how we ROLL -
  • 27. Expect the best, plan for the worst & prepare to be surprised! (Denis Waitley – Motivational Speaker)
  • 28. - Assumptions - Ini0al  investment  outlay   Year  0   Opera0ng  expenses  (year1&2):   Website  design   35000   Wage  IT  guy   28560   Awareness  campaign   15000   Wage     57120   Kickstart  BVBA   2000   Consultancy  costs   60000   Smartphone   640   Domain  name   8,62   Website  hosOng   1035,48   Printer  with  supplies   430   MarkeOng  &  social  media  expenses   31800   SoDware  liscences   1970   Insurance   6000   Buffer   5000   Telcom   1200   TOTAL   60040   Fuel   2400   Addi0onal  investments   Year  3   FaciliOes   9540   laptops   4500   EducaOon  &  event  aVendance   10000   telephones   1920   Buffer   10000   TOTAL   6420   TOTAL   217664,1   IN YEAR 3 WE EXPAND! -  Hire 1 Mediaspecialist -  Own Facilities (rent!)
  • 29. - Sales -     Year  0   Year  1   Year  2   Year  3   Year  4   Year  5   Revenue     #small  SME   20   30   45   45   45   Scenario Average #bigger  SME   2   15   25   35   40   average  revenu  small  SME   5000   5100   6000   6120   6242   average  revenu  bigger  SME   50000   51000   60000   61200   62424   Gross  revenue       200000   918000   1770000   2417400   2777868   Cost  of  goods  sold   160000   734400   1416000   1933920   2222294   Gross  profit       40000   183600   354000   483480   555573       Year  0   Year  1   Year  2   Year  3   Year  4   Year  5   Revenue     Best Case #small  SME   20   34   52   55   56   Scenario #bigger  SME   2   15   28   41   48   average  revenu  small  SME   5000   5100   6000   6120   6242,4   average  revenu  bigger  SME   50000   51000   60000   61200   62424   Gross  revenue       200000   958800   1995600   2824502   3354066   Cost  of  goods  sold   160000   767040   1596480   2259601   2683253   Gross  profit       40000   191760   399120   564900   670813     Year  0   Year  1   Year  2   Year  3   Year  4   Year  5   Year  6   Year  7   Year  8   Revenue     Worst Case #small  SME   15   20   30   40   45   45   45   45   Scenario #bigger  SME   1   5   10   20   30   40   40   40   average  revenu  small  SME   5000   5100   6000   6120   6242,4   6367   6494   6624   average  revenu  bigger  SME   50000   51000   60000   61200   62424   63672   64945   66244   Gross  revenue       125000   357000   780000   1468800   2153628   2833425   2890093   2947895   Cost  of  goods  sold   100000   285600   624000   1175040   1722902   2266740   2312075   2358316   Gross  profit       25000   71400   156000   293760   430725   566685   578018   589579  
  • 30. - Accumulated Cashflow Statement - 300000   200000   100000   0   0   1   2   3   4   5   6   7   8   9   -­‐100000   Average  scenario   Best  case  scenario   -­‐200000   Worst  case  scenario   -­‐300000   -­‐400000   -­‐500000   -­‐600000  
  • 31. IRR best case: 16 % IRR av. case: 4 % IRR worst case: 0 %
  • 33. - Contact Information - Steven  de  Laat   Phone:  +32  476  20  79  99   Email:  steven.de.laat@gmail.com   Dennis  De  Cat   Phone:  +32  499  12  97  52   Email:  dennis_dc@msn.com