The document summarizes the critical situation facing an organization with separate administration, production, retail, and customer service functions spread across multiple sites. Each function faces its own set of problems. The retail outlets also have separate issues, and there may be discrimination in recruiting and selecting managerial staff. A proposed solution discusses using reconciliation under Goods and Services Tax (GST) rules to match supplier and recipient data and record all transactions, ensuring accurate GST returns.

1. CRITICAL SITUATION IN AN
ORGANISATION AND MANAGERIAL
SOLUTION
Done by : B.PRABHAKARAN
RA1952001020113
MBA ‘ B ‘

2. PROFILE
2
 Oneof India’smostAdmiredandValuable companies
- MarketCapitalisation:~Rs.3.4lakhcrores
 AUS$10.8 billion enterprisebyGrossSalesValue^
- ~60%ofnetrevenuefromnon-Cigarettesegments
 LeadingFastMovingConsumerGoods(FMCG)marketerinIndia
- Establishedover25world-classmotherbrandswithinashortspanof time
 10 yearValueAddition~Rs.3.5 lakhcrores(US$59billion).
- Amongthetoptaxpayersinthe country
 ITC& itsGroupCompaniesemployover34,000peopledirectly;Sustainabledevelopment
modelsandvaluechainshavesupportedcreationof ~6millionsustainable livelihoods
 Aglobalexemplarinsustainablebusinesspractices
- Only enterprise in the world of comparable dimensions to haveachieved and sustained the 3 key
global indices of environmental sustainability of being 'water positive' (for 17 years), 'carbon
positive'(for14years),and'solidwasterecyclingpositive'(for12years)

3. ITC’sBusiness
Portfolio FMCG
Paperboards,Paper
& Packaging
Hotels Agri Business
Information
Technology
Cigarettes PersonalCareFoods LifestyleRetailing^
Education& Stationery SafetyMatches & Incense Sticks
^In the lifestyleretailingcategory,‘JohnPlayers’trademark/copyrightdivestedduringQ4FY19 3

4. ITC’s Cigarettes
Business
4
 Market leadership
−Leadershipacrossallsegments- geographic&price
 State-of-the-art technologyandworld-class products

5. Branded Packaged Foods Portfolio
5
Biscuits,Staples,Snacks,Noodles& Pasta,Confectionery,Readyto Eat,Juices,
Dairy,Chocolatesand Coffee

6. Annual Consumer Spends of over
18000 cr.(FY19)
6
>4500cr.
>3800cr.
~2500cr.
>1400cr.
>1100cr.
>500cr.

7. CRISIS
 The organisation is currently comprised of four separate
functions: administration, production, retail, and customer
service.
 These functions are spread over a number of sites with
administration and production sharing a single site, retail
function operating from several locations, and customer
service spread across three call centres.
 The problems which are facing the organisation vary
depending on the function and location.
 The retail outlets have a separate set of problems. There is
potentially a discrimination problem in the recruitment and
selection processes employed for managerial staff.

8. SOLUTION
 Reconciliation under Goods & Services Tax (GST)
is about matching the data filed by the supplier with
those of the recipients and recording all the
transactions that have taken place during that period.
The reconciliation process ensures that no sales or
purchases are omitted or wrongly reported in the
GST returns

9. THANK YOU