This document outlines a multi-phase crisis simulation exercise involving two crisis scenarios: a fire in the IT department and peanut oil contamination of a tanker truck. The objectives of the simulation are to test emergency response procedures, identify gaps, increase readiness for an audit, and enhance checklists. Participants are instructed to list steps to deal with each crisis and return operations to normal.

1. Crisis Simulation Exercise
Overview
This is a multi-phase crisis that includes more than one crisis scenario. In addition it has media
involvement. There is involvement of key personnel at the Toronto facility, as well, as the
involvement of customer marketing personnel outside of the Ontario region.
Objectives
The objectives of the simulation exercise are to:
- Use the current documentation to define the action steps to address the crisis
- Increase individual awareness of emergency response procedures that are currently in
place.
- Identify the gaps in our current procedures and systems.
- Increase our level of readiness for the upcoming Corporate Crisis Audit.
- Enhance the quality of our current pre-audit checklist.
Details of the Crisis
I Fire in the I.S. department
9:30 a.m.- A fire is noticed in the server room. By the time it is noticed the equipment in the
server room is engulfed in flames. Fire fighting equipment is used to contain the flames and to
extinguish the fire. However, the equipment in the server room is not salvageable. List all
necessary steps to deal with the crisis, including responsibilities. Secondly, determine all steps
necessary to return the operation to normal.
II Peanut Oil Contamination of Tanker Truck
9:30 to 45 a.m. – Consumer Relations Administrator receives two phonecalls from hospitals at
the following locations within Canada – Gravenhurst, Ontario; Ottawa, Ontario. There are
incidents of peanut allergy. There is no date code and flavour information for call #1. There is
flavour information and date code information for call #2. It is Product x and its expiry date is
X.
10:00 a.m. – Consumer Relations Administrator receives a phonecall from a consumer located in
Winnipeg, Manitoba. The call is of a similar nature. The person is not anaphylactic but is
allergic to peanuts.
10:30 a.m. – Hospital in Gravenhurst has indicated that the person is in serious condition.
11:00 a.m. – Globe and Mail reporter contacts the receptionist to indicate that he would like to
speak with the Company Spokesperson.
11:15 a.m. – Globe and Mail reporter arrives at reception and asks to meet with the company
spokesperson.
List all necessary steps to deal with the crisis, including responsibilities. Secondly, determine
all steps necessary to return the operation to normal.