Director of public relations at WestmorelandFlint, Jessica Stauber presented "Crisis Planning & Management in a Social Media World" at the 2011 Northland Social Media Conference held in Duluth, Minn.
This is the most important presentation you may never need. Social media crises can and do occur, and companies must be prepared to respond swiftly and wisely. In this presentation drawn from his acclaimed social business book, the NOW Revolution, social strategist Jay Baer provides 4 pre-crisis planning keys, and 8 concrete steps for handling a social media crisis. Loaded with actionable tips and real-world social media crisis examples, this is a presentation you'll want to print and save.
Digital Crisis Communications: Case Studies and Tips - July 2015Scott Monty
With one of the freshest sets of examples of crises, from sad revelations about Jared / Subway and Bill Cosby, to constant feet-in-mouth celebrities Donald Trump and Paul Deen, to business upheavals like Reddit and United, Scott Monty presents some key takeaways and lessons on handling a crisis in the digital era.
This is the most important presentation you may never need. Social media crises can and do occur, and companies must be prepared to respond swiftly and wisely. In this presentation drawn from his acclaimed social business book, the NOW Revolution, social strategist Jay Baer provides 4 pre-crisis planning keys, and 8 concrete steps for handling a social media crisis. Loaded with actionable tips and real-world social media crisis examples, this is a presentation you'll want to print and save.
Digital Crisis Communications: Case Studies and Tips - July 2015Scott Monty
With one of the freshest sets of examples of crises, from sad revelations about Jared / Subway and Bill Cosby, to constant feet-in-mouth celebrities Donald Trump and Paul Deen, to business upheavals like Reddit and United, Scott Monty presents some key takeaways and lessons on handling a crisis in the digital era.
Social Media for Nonprofits Conference 2016 - Avoiding a Social Media Disaste...ConnectVA
Learn how to avoid or deal with a social media nightmare by developing a crisis management communication plan. Chocked full of case studies, this session will help you prepare you and your staff for the right mindset when something goes wrong in your organization.
Failing Successfully: Lessons From Our Greatest Screw-UpsMediaPost
Fail fast, but fail well. Sometimes the best lessons come from the biggest crash and burns. We ask our panel of marketing vets to fess up. Where did they learn most from failure? How do you explain these oopsies internally? More importantly, however, we ask how they implemented the lesson to improve the process.
In an age of instant, digital communications, you can’t afford to have the wrong crisis communications approach. Honesty and transparency are key to preserving your company brand and reputation. Here Morningstar Communications vice president Tricia McKim and account executive Brian Van Note share tips for crisis communications planning and management. Learn how to use social media to your advantage during a crisis and walk away with three action steps you can start immediately.
Our CEO Abdelrahman Sleem speech talking about how to handle your crisis on social media and NewsJacking vs real time marketing tactics including different case studies.
The powerful technology of ReputationDefender generates an interactive monthly report that updates you on your Internet Reputation.
VISIT HERE: https://www.youtube.com/watch?v=zZgVbAFDezs
5 Proven Ways to Boost Your Social Media Presence Clear Sky SEO
Since the dawn of the new millennium, social media has been rapidly changing the way we communicate, how we’re perceived and so much more. Every social action you take, whether personal or professional, leaves a mark on your own digital footprint for years to follow.
Give Them What They Want: Delivering a Better eNewsletterInformz
Hear from Lindsey Kellman, Communications Manager at the National Kidney Foundation, and learn how they were able to improve engagement in their monthly enewsletter, resulting in a 155% lift in open rates and the re-engagement of more than 13,000 inactive subscribers!
You'll learn what you need to know to implement a similar program at your organization, and why engagement is critical to your email program and improving your ROI.
10 Guaranteed Secrets To Improving Your Life By 657% ImmediatelyDave Crane
Here's the 10 cool ways to bring instant results for entrepreneurs in your business, personal and spiritual life. Feel free to share with friends and colleagues too.
Social Media Marketing: Trends and Best Practices for Small BusinessesAudra Wallace
Are you seeing the results you want from your social media marketing? Learn how to use social media marketing to grow your list, promote your services and generate income. This presentation gives you a closer look at the popular social media networks – Facebook, Twitter, LinkedIn, Instagram and newer channels like SnapChat and Periscope. – and discuss:
•What to post
•How often to post
•The business benefit of using each social network.
•Dos and don’ts of each channel.
We'll also discuss how to create an editorial calendar for social media and use the content you already have to build brand loyalty. You'll walk away with specific tactics that your organization can use right away. (Intermediate Level)
This presentation explores the motivations for and benefits from organizing private code into CPAN-style distributions. It was first given to the San Francisco Perl Mongers in February 2010.
Social Media for Nonprofits Conference 2016 - Avoiding a Social Media Disaste...ConnectVA
Learn how to avoid or deal with a social media nightmare by developing a crisis management communication plan. Chocked full of case studies, this session will help you prepare you and your staff for the right mindset when something goes wrong in your organization.
Failing Successfully: Lessons From Our Greatest Screw-UpsMediaPost
Fail fast, but fail well. Sometimes the best lessons come from the biggest crash and burns. We ask our panel of marketing vets to fess up. Where did they learn most from failure? How do you explain these oopsies internally? More importantly, however, we ask how they implemented the lesson to improve the process.
In an age of instant, digital communications, you can’t afford to have the wrong crisis communications approach. Honesty and transparency are key to preserving your company brand and reputation. Here Morningstar Communications vice president Tricia McKim and account executive Brian Van Note share tips for crisis communications planning and management. Learn how to use social media to your advantage during a crisis and walk away with three action steps you can start immediately.
Our CEO Abdelrahman Sleem speech talking about how to handle your crisis on social media and NewsJacking vs real time marketing tactics including different case studies.
The powerful technology of ReputationDefender generates an interactive monthly report that updates you on your Internet Reputation.
VISIT HERE: https://www.youtube.com/watch?v=zZgVbAFDezs
5 Proven Ways to Boost Your Social Media Presence Clear Sky SEO
Since the dawn of the new millennium, social media has been rapidly changing the way we communicate, how we’re perceived and so much more. Every social action you take, whether personal or professional, leaves a mark on your own digital footprint for years to follow.
Give Them What They Want: Delivering a Better eNewsletterInformz
Hear from Lindsey Kellman, Communications Manager at the National Kidney Foundation, and learn how they were able to improve engagement in their monthly enewsletter, resulting in a 155% lift in open rates and the re-engagement of more than 13,000 inactive subscribers!
You'll learn what you need to know to implement a similar program at your organization, and why engagement is critical to your email program and improving your ROI.
10 Guaranteed Secrets To Improving Your Life By 657% ImmediatelyDave Crane
Here's the 10 cool ways to bring instant results for entrepreneurs in your business, personal and spiritual life. Feel free to share with friends and colleagues too.
Social Media Marketing: Trends and Best Practices for Small BusinessesAudra Wallace
Are you seeing the results you want from your social media marketing? Learn how to use social media marketing to grow your list, promote your services and generate income. This presentation gives you a closer look at the popular social media networks – Facebook, Twitter, LinkedIn, Instagram and newer channels like SnapChat and Periscope. – and discuss:
•What to post
•How often to post
•The business benefit of using each social network.
•Dos and don’ts of each channel.
We'll also discuss how to create an editorial calendar for social media and use the content you already have to build brand loyalty. You'll walk away with specific tactics that your organization can use right away. (Intermediate Level)
This presentation explores the motivations for and benefits from organizing private code into CPAN-style distributions. It was first given to the San Francisco Perl Mongers in February 2010.
The Flint Group helped the FM CVB develop a workshop to educate its members on the benefits of claiming social spaces online. This is a sample of the presentation.
Social Media for Personnel Management and Training Greg Friese
Presentation given at 2010 EMS Expo to an audience of EMS professionals including state directors, training officers, service chiefs, and field supervisors
Presented by-Kashish Jhamb Cityinnovates
What’s a Social Media Crisis?CRISIS? Really?
If there’s a high volume of incoming social media messages on one particular topic or negative comments, chances are you have a social media crisis on your hands.
A communications crisis can strike at any time. It could be a faulty product, a lousy campaign, or a slip of the tongue from someone higher up.
It doesn’t matter the industry you’re in, or how popular you’ve been to this point. Sometimes, it just happens.
Waiting for a social media crisis to blow over is never an option. If you ignore it, it will likely get worse. Social media can be an asset in a crisis when used correctly, not an extra problem.
How to identify a Crisis on Social Media
When the public knows more (than your company) about the issue and they voice it on social media that’s your first sign of a social media crisis
If you start receiving a negative review in series on a particular product or a service then it is a sign of social media crisis
If you get more than 10 negative mentions per hour, for more than three consecutive hours then it is a sign of social media crisis
Are You Really Doing Effective Prevention - from IADDA Conference 2014LEAD
Sometimes the best Preventionist struggle to answer the question, “What is prevention?” In the world of drug prevention, there is a gap between what we know works, and what actually happens in many prevention organizations. This high-energy workshop will challenge you to think differently and will help you to remember that information dissemination simply tries to change what people KNOW, while effective prevention works to change what people DO. Come find out if your organization knows how to tell the right story, how to be positive, how to message appropriately with youth, and how to harness information in appropriate and productive ways.
How does one handle when sudden waves of negativity -- a crisis -- strikes their business online? Here are tips for handling real and unfactual crisis online.
Read our whitepaper to find out more about our bespoke social media simulations.
Our specialist content team works with you to create a simulated experience that is directly relevant to your brand, based on a realistic situation that your team might face on social media.
Social Media Changed Events Forever. Here is Proof!Julius Solaris
The book is out http//socialmediaforeventsebook.com - free to download.
This is a presentation from the upcoming book Social Media for Events. It presents the result of one of the most extensive research about the use of social media at events.
Social media in action: See how SunButter sunflower seed spread uses a solid strategy and tools like a blog, Facebook page, and Twitter account to turn its fans into advocates.
You’ve created a social media strategy, you’ve determined how to measure your success, and you’ve written your first tweet. Now what? Libby Hall of Flint Interactive gives examples of interactive content that enchants your customers, contests and promotions to grow your fan base, and using listening and measurement tools to build on what works and modify what doesn’t. Question? Conact @FlintGroup
Director of public relations at WestmorelandFlint, Jessica Stauber presented "Using Social Media as a PR Tool" at the 2011 Northland Social Media Conference in Duluth, Minn.
This presentation is from the KNOW series, featuring Josh Lysne, Eric Piela and Tony Franklin. Topics included social media, engage marketing and online media.
The Secret Ingredients to Marketing on a Small BudgetFlint Group
How do you prioritize and make marketing decisions that will have an impact on your business if you have limited funds? This presentation will walk you through the steps to identify goals, develop strategies, and determine best uses of your marketing dollars.
Crisis Planning & Management in a Social Media World
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2. Crisis Planning & Management in a Social Media World Jessica Stauber, APR Director of Public Relations, WestmorelandFlint
3. Bad News/Good News/Great News More “ways” for a crisis to break out More tools in our arsenal to respond Well-handled crisis response can elevate business to new heights
8. Mommy Blogger vs. TSA 457 Comments: Anonymous said... I'm glad you posted the video of this. When I read this lady's blog something just didn't seem right with her story. Anonymous said... I am very interested to see Nic's response to this. From her blog entry, her "reality" of what happened during this situation was very different from, well... reality. - Shannon in CO Tomas said... If indeed that is the woman and child involved in the story, the video does not match in any way the verbal story she told. Thank you for posting the video, Bob! Even earlier I was wondering about some of what appeared to be discrepancies in her story. Take care, Tom Amanda said... Even though her claim of the baby being taken was not correct, the process took way to long and was completely inefficient. Your agents seems to care less that she was with a baby and intentionally worked at a snail's pace. TSA is there to protect us, not use travelers as a means to feel almighty and powerful. As a mother who has traveled with a child, I too would be upset if my screening took close to 8 minutes! Do they not teach common sense and efficiency in the two-week agent course?
9. Keys to Successful Response? Quick Transparent Sympathetic Responded in similar venue; allowed comments
12. Key Mistakes? Slow Deflected responsibility Responded with press release
13. Agenda Monitoring for a crisis What constitutes a crisis? Planning ahead How should you respond? Keys to success
14. Monitoring Google Alerts SocialMention Techrigy Activate employees It’s a 24/7 job
15. What Constitutes a Crisis? Identify the problem One negative comment does not a crisis make Keep negative comments in perspective Influence of opposition Do you know all the facts? Jay Baer’s criteria for a crisis: Unstable Decisive change Highly undesirable outcome
16. Planning Ahead Have centralized keys to all social spaces Establish a chain of command Keep your plan updated
17. How Should You Respond? Quickly Fight social media fire with social media water Honestly Apologize Stay true to yourself Be clear about your limitations
18. Keys to a Successful Response Being prepared Having mature social spaces Use more than one platform Become the information hub Leave comments “on” Turn “off” pre-scheduled messages Brand advocates Consider addressing issue offline