This document discusses managing crises in the digital age. It notes that crises now spread much more quickly online, with many people aware of issues before an organization can comment. Effective crisis management now requires constant monitoring of online conversations, quick response, and staff training to respond and steer discussions. Key strategies include preparing communications in advance, building relationships before a crisis occurs, listening constantly for early signs of issues, responding rapidly online to own the narrative, and ensuring visibility in search results through content and search engine marketing.