2. Critical event or point of decision which, if not handled in an
appropriate and timely manner (or if not handled at all),
may turn into a disaster or catastrophe.
http://www.businessdictionary.com/definition/crisis.html
3. Crisis Management
With COVID 19, many have seen their share of
crisis over the last several weeks that has
impacted everyone’s ability to services clients
and in some cases affect the livelihood of the
business.
It’s hard to plan for all business challenges that
occur.
I have compiled a list of best practices to think
about as many go back to work.
4. Post COVID-19 Best
Practices
• Communications
• COVID Response Team
• Issues Identification
• Social Distancing
• Safety Procedures
• Continuity Planning
• Develop a Plan for Exposure
• Stress and Trauma
5. Communication
• Communication during a crisis is one of the most
important things a leader can do according to experts.
Transparency is providing access to information people
want or need.
✓ Be the first source for information
✓ Express empathy early
✓ Show competence and expertise
• Manage communications to staff, clients, vendors,
customers, suppliers and the media
• Schedule communications
• Communicate across platforms
• For more information
http://www.preparemybusiness.org/assets/SBA/crisisco
mms.pdf
6. COVID Response Team
• Determine who will be assigned
• Determine the mission of the team
• Review tasks of the team
• Assign roles
• Develop process, procedures and
training
• Distribute information to relevant
parties
7. Issue Identification
Develop Develop plans to implement solutions
Evaluate
and select
Evaluate and select solutions
Find Find creative solutions
Identify Identify the Problem
• What are the relevant problems
and who is impacted
✓People
✓Health and welfare
✓Customers
✓Operational
✓Supply Chain
8. COVID-19 Issues
• Social Distancing Procedures
• Schedules
• Common areas
• Maintain a virtual workforce
• Safety Precautions
• Order Personal Protective Equipment
(PPE)/Supplies
• Temperature Checks
• Cleaning Schedule
9. Continuity Planning
• Business continuity is defined as the advanced planning and
preparation of an organization to maintaining business
functions or quickly resuming after a disaster has occurred.
• Pandemic
• Fire
• Flood
• Cyber attack
• Most businesses are not prepared for a disaster
• The Small Business Administration has partnered with Agility
Recovery to offer business continuity strategies through
its PrepareMyBusiness website.
10. Develop a
Plan for
Exposure
• Develop a spreadsheet to track sick employees
• Communicate and follow current WHO or other
local guidelines
• Quarantine anyone who has been exposed
• Establish a phone tree roster
11. Stress and Trauma
Depending on the circumstances there will be
stress and trauma. Many on the team will go
through the five stages of grief and loss
including those responsible for making
decisions. That will be a constant backdrop as
people will cycle through these steps.
• Denial
• Anger
• Bargaining
• Depression
• Acceptance
12. Call for more information
on the following:
• Executive Coaching
• Team Building
• Leadership
• Speaking
Keith Willis
President
c2a@coachtoachieve.com
484.272.5138
