Creating the best medical tourism program is like producing a fine diamond - the 5 C's of medical tourism quality
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A great medical tourism program in your hospital or your medical travel company is more than making your patients or clients "comfortable". Here are the 5 C's of creating a medical tourism program or service that gives you all the tools you need to produce great results every time..
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Creating the best medical tourism program is like producing a fine diamond - the 5 C's of medical tourism quality
- 1. by Julie Munro, President Medical Travel Quality Alliance Copyright ©2013 Julie Munro MTQUA.ORG MEDICAL TRAVEL QUALITY ALLIANCE
- 2. Vacationer says, “I want an experience that I will always remember!” TM MTQUA.ORG
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- 6. Cut sparkle Greater the number of facets, or sides, the more sparkle it has, and the more brilliant it is. . MTQUA.ORG
- 7. Cut Color MTQUA.ORG sparkle Colorless, seamless, smooth Greater the number of facets, or sides, the more sparkle it has, and the more brilliant it is. But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless.
- 8. Cut Color Clarity MTQUA.ORG sparkle Colorless, seamless, smooth Greater the number of facets, or sides, the more sparkle it has, and the more brilliant it is. But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless. Flawless, nothing hidden Deep inside the diamond are natural flaws and imperfections. The fewer flaws inside the diamond, the better. The less inclusions, the more rare it is.
- 9. Cut Color Clarity Carats sparkle Colorless, seamless, smooth Greater the number of facets, or sides, the more sparkle it has, and the more brilliant it is. But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless. Flawless, nothing hidden Weight, power Deep inside the diamond are natural flaws and imperfections. The fewer flaws inside the diamond, the better. The less inclusions, the more rare it is. The more carats, the larger the diamond. The larger the diamond, the more rare and therefore the more expensive it is. MTQUA.ORG
- 10. Cut Color Clarity Carats sparkle Colorless, seamless, smooth Greater the number of facets, or sides, the more sparkle it has, and the more brilliant it is. But for a few special famous pink and yellow diamonds, the less color the better. The ideal diamond is colorless. Flawless, nothing hidden Weight, power Deep inside the diamond are natural flaws and imperfections. The fewer flaws inside the diamond, the better. The less inclusions, the more rare it is. The more carats, the larger the diamond. The larger the diamond, the more rare and therefore the more expensive it is. Certification proof Independent certification assures the buyer that this diamond is as described. It’s a guarantee of quality. MTQUA.ORG
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- 15. Why emphasize “ for medical tourists”? Does a great hospital always give great treatment? Does a great doctor always give great results? Does a great medical tourism company always do the best for its clients? MTQUA.ORG
- 16. Medical tourists are not ordinary patients. MTQUA.ORG
- 17. Medical tourists are at greater risk for •Infections • Complications • Wrong treatment • Wrong drugs • Overstaying • Over paying MTQUA.ORG
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- 22. Are you part of the problem? Or, are you part of the solution? MTQUA.ORG
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- 29. Care management is more than continuity of care. • Before the patient leaves home • While in the hospital • Out of the hospital but still recovering • After returning home MTQUA.ORG
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- 31. Customer service staff and international patient staff can only truly represent their employer, not the medical tourist. In the best case, the patient will use a professional care manager who knows the hospital to be his representative and act as his advocate and family surrogate. MTQUA.ORG
- 32. Cut Color Clarity MTQUA.ORG sparkle Colorless, seamless, smooth Flawless, nothing hidden Comfort Care management Clarity
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- 34. Clarity • Clear communication • Transparency in all processes • Clearly defined ethics MTQUA.ORG
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- 36. Cut sparkle Comfort Color Colorless, seamless Care management Clarity Carats MTQUA.ORG Flawless, nothing hidden Weight, power Clarity Collaboration
- 37. Collaboration •Teamwork inside your institution •Networking and partnerships outside MTQUA.ORG
- 38. Collaboration •Teamwork inside your institution •Networking and partnerships outside MTQUA.ORG
- 39. Cut Color Clarity sparkle Colorless, seamless, smooth Flawless, nothing hidden Comfort Care management Clarity Carats Weight, power Collaboration Certification proof Certification MTQUA.ORG
- 40. ACCREDITATION • Joint Commission International • QHA Trent • Accreditation Canada International • Australian Council on Healthcare Standards • For your organization • Reviews CLINICAL processes • Covers ALL Patients MTQUA.ORG
- 41. ACCREDITATION • For your organization • Reviews CLINICAL processes • Covers ALL Patients MTQUA.ORG CERTIFICATION • For your organization • Reviews your marketing, services, care services, external communication, facilities and related operations •ONLY For Medical Tourist And International Patient services
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- 43. Your Organization • clinical process • all patients You as individual • credentials verification MTQUA.ORG Your Organization • care processes • medical tourists You as individual • education and training
- 44. Your Organization • clinical process You as individual • credentials verification •education and training MTQUA.ORG Your Organization • care process You as individual • education and training
- 45. THE ONLY MARK OF QUALITY IN MEDICAL TOURISM Certification for your • Hospital • Clinic • Doctor practice • Specialty treatment center • Medical tourism company • Medical travel facilitator • Care management service • Travel agent • Hotel • Insurer • etc. MTQUA.ORG
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- 47. Download the Guide To Medical Tourism Certification http://www.mtqua.org/download-certification-brochure/ MTQUA.ORG
- 48. For more about best practices in medical tourism, visit the website MTQUA.ORG or send an email to quality@mtqua.org MTQUA.ORG