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Creating Job Aids for Employee Training
- 1. Creating Job Aids for Employee Training Wyoming SBDC Network Cheat Sheets Made Easy: Creating Job Aids for Employee Training
- 2. Creating Job Aids for Employee Training About Me • Vice President: Ascendant Design and Training • Learning experience designer • eLearning developer • Adult learning consultant
- 3. Creating Job Aids for Employee Training What You’ll Learn Define job aids and their purposes Identify how and when they’re effective Break a complex process into steps Apply basic visual and learning principles
- 4. Creating Job Aids for Employee Training What is a job aid? In the chat, list some examples of job aids you’ve used or seen in the workplace.
- 5. Creating Job Aids for Employee Training Why Use a Job Aid? • Simple answer: Because mental space is limited. • Less simple answer: Working memory can only hold a small amount of information for a short period of time. Photo by Milad Fakurian. Sourced from Unsplash and reproduced under a CC0 license: https://unsplash.com/license
- 6. Creating Job Aids for Employee Training Think back to your last onboarding experience. How much information did you retain after the first week? Write your answers in the chat.
- 7. Creating Job Aids for Employee Training Employee Training and Retention Employees value training … 80 percent of US workers consider professional development and staff training when considering new jobs … but few actually get enough. Only 39 percent of US workers say their current employers are helping them gain new skills or improve their job performance Source: Dobson, S. (2022, February 2.) “Why Good Training Matters with the ‘Great Resignation.’” Canadian HR Reporter. https://www.hrreporter.com/focus-areas/recruitment- and-staffing/why-good-training-matters-with-the-great- resignation/363666
- 8. Creating Job Aids for Employee Training Job Aid Examples Logging into your shift using an app Properly preparing meat How to avoid overserving customers alcohol Other ideas? Put them in the chat.
- 9. Creating Job Aids for Employee Training Job Aid Placement Logging into your shift using an app Properly preparing meat Other ideas? Put them in the chat. Where would you put each of these job aids? How to avoid overserving customers alcohol
- 10. Creating Job Aids for Employee Training Takeaways o Job aids are great for processes that are done repeatedly and don’t need to be memorized. o They can also be used as aids during scenario-based training. o Make them easy to access within the flow of work. By Michael Dziedzic. Sourced from Unsplash and reproduced under a CC0 license: https://unsplash.com/license
- 11. Creating Job Aids for Employee Training Break Processes into Chunks Effective job aids are: • Easy to skim • Easy to navigate • Broken down into small steps that users can easily follow
- 12. Creating Job Aids for Employee Training Instructions: Open Microsoft Teams and go to Shifts. Select the Time Clock icon, then click the shift you want to clock in for. Press and hold the play button to clock in. To take a break, press and hold the play button beneath the Break icon. To end the break, press and hold the Stop button under the Break icon. To clock out, press and hold the Stop key under the Shift icon. Chunk It! How would you make these instructions more manageable?
- 13. Creating Job Aids for Employee Training Tools for Creating Job Aids o Microsoft Word o Microsoft PowerPoint o Canva o Others?
- 14. Creating Job Aids for Employee Training Basic Design Rules o Hierarchy o Color o Proximity and numbering o Reading order Use headings and subheadings Avoid low-contrast colors Text next to image it describes Z-order (top to bottom, left to right)
- 15. Creating Job Aids for Employee Training Picture Placeholder Conclusion Questions?
Editor's Notes
- Remember to include physical description Learning Experience Designer and Vice President, Ascendant Design and Training Previous: Curriculum Manger at Clear Cannabis, Inc. Learning experience designer: Analyze learning needs for clients (mostly companies) and develop custom training solutions to help people do their jobs better eLearning designer: Design and develop eLearning tools for clients, including instructional videos, interactive eLearning modules, and job aids Adult learning consultant: Draw on background in teaching, journalism, and instructional design to provide recommendations and guidance on creating effective learning experiences for adults
- Remember to describe images on screen By the end of the webinar, you'll be able to: Describe what job aids are and the role they play in training and retaining employees Identify how and when they are most effective Break a complex process into easy-to-follow instructions Apply some basic visual and learning design principles to create simple job aids using readily available tools
- Examples could include: A small card next to the office phone with instructions on how to transfer a call and extensions for all employees A OneNote note with a list of keyboard shortcuts for a computer program YouTube tutorial that show how to use QuickBooks Sticky notes you write to yourself to remember important steps in a process Description: A reference resource that helps people correctly follow a process or apply a concept at work. Job aids come in a variety of formats and for a wide range of purposes. Today, we'll focus on job aids you can distribute as digital or printed handouts that employees can use in the flow of work.
- Remember to describe image on screen When we encounter new stimuli, like being shown a process at work, our working memory processes it. Often, it will connect the new information to the person's existing database of knowledge in a process called elaboration. This makes it more likely that the information will be stored in long-term memory, where it can be retrieved and used later. However, working memory is pretty limited; it can only hold so many new items as information at once. The general consensus is between 4 to 9 pieces of info, depending on the type of information. It also doesn't last long in working memory (about 10-60 seconds unless it's rehearsed.) (source: Memory and Learning - Office of Curriculum, Assessment and Teaching Transformation - University at Buffalo)
- Imagine the last time you started a new job and they gave you all the information you needed to do the job in one day. How much of that did you remember? Consider the extraneous demands on your cognitive resources: You're nervous or excited, you're trying to remember everyone's names, you're trying to figure out the culture and remember where you parked your car ... you're short-term memory is trying to handle way more than it can process. Instead of telling employees everything they need to know, it's more effective to shunt the majority of that info to a job aid Only require them to memorize truly essential information that needs to be accessed immediately or in an emergency.
- Training is a powerful tool for attracting and retaining employees American Staffing Association survey: 80 percent of US workers consider professional development and training as an important consideration when considering new jobs — and that's across all generations in the workforce. (Source: Why good training matters with the 'great resignation' | Canadian HR Reporter) Only 39 percent say their current employer is helping them gain new skills or improve their job performance — again, across all generations (ibid) Job aids are a simple, cost-effective way to provide training that helps employees learn and grow in actionable, concrete ways Pause and check the chat
- Remember to describe images on screen Here are some processes in a restaurant that might benefit from a job aid. Ask the audience to provide some. How to use an app to log in and log out of your shift How to properly cook different types of meat How to avoid overserving guests alcohol Ask for other ideas in the chat; come back to it at end of Slide 9
- Remember to describe images on screen Where would you place these job aids? App: Near the employee entrance/exit with a digital copy they can download to their phone Proper cooking: In the kitchen Checking IDs: In a discreet place at the bar
- Remember to describe image Pause to check the chat
- Remember to describe image onscreen Remember cognitive load: Break down longer processes into smaller, easy-to-follow steps that users can quickly skim and return to work. When possible, it should be easy to jump from one section to another (c.f., the handout for this webinar: Use built-in headings and subheadings. Enable the Navigation Pane to easily jump to another section.)
- Remember to describe image onscreen
- Remember to describe images onscreen
- Hierarchy: Headings, subheadings, text In Word, use the built-in heading styles; when users turn on the Navigation pane, it will make it easy for them to see the contents and jump directly to the section they need. Color: Avoid low-contrast colors Use color to show relationship (background colors, font colors, etc.) Relationships between text and images If including screenshots or images, number the instructions and the images. Make sure the images and related text are next to each other Use call-out boxes to draw attention to important aspects on a user interface Reading order: Z-order (top to bottom, left to right, just like a comic book) Accessibility Include alt text to describe images (PowerPoint is great for this) Set the reading order so screen readers can navigate it
- Remember to describe image Conclusion: Job aids are easy but powerful tools for training employees; use them to provide quick references in the flow of work, especially when onboarding new employees or training employees on new processes and equipment Questions/thoughts?