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How To Effectively Execute A Campus-Wide Rollout!
!
!
JP Peters!
University of Central Florida!
CREATING AN ENGAGED
QUALTRICS COMMUNITY
ACROSS CAMPUS
#InsightSummit
Feedback on this session?
Text us.
Text @Q17 to 35134
We are located in Orlando, Florida.!
!
2nd largest university in the US!
60K student enrollment (Fall 2014)!
10K faculty!
27 colleges and divisions!
!
Resource text goes here
ABOUT UCF
OVERVIEW
BQC!
Before Qualtrics
Collaboration!
QC!
Qualtrics
Collaboration!
AQC!
After Qualtrics
Collaboration!
•  Qualtrics!
•  Survey Gizmo!
•  Survey Monkey!
•  Custom-built!
•  Google Forms!
•  Microsoft Word (via email)!
BQC: SURVEY SOFTWARE CHAOS
Image: misspivot.com
•  Shared accounts by MANY!
•  Another username, another
password!
•  Personal accounts: when they
left, so did their accounts, with
UCF data!
BQC: ACCOUNT MAYHEM
Image: dougvitale.wordpress.com
•  Development resources!
•  Lack of Economies of Scale!
•  Frustration!
•  Silos!
•  Wheel re-creation!
RESOURCE WASTE
Image: kiplimochemirmir.wordpress.com
THE QUALTRICS COLLABORATION
1!
Identify
existing
users!
2!
Identify and
understand
the “others”!
3!
Compile
needs!
4!
Consult
Qualtrics Rep!
6!
Dog & Pony!
7!
Purchase!
8!
Implement!
•  5 Colleges had college-wide
licenses!
–  Business!
–  Health!
–  Medicine!
–  Sciences!
–  Hospitality Management!
•  Few scattered individual
licenses!
STEP 1: IDENTIFY EXISTING USERS
•  Using other products for survesy!
•  Using (and unhappy with)
custom-built solution on campus!
•  Web forms and other potential
“mod” use cases!
•  Understand their needs for a
survey/form platform!
STEP 2: IDENTIFY AND UNDERSTAND THE “OTHERS”
Image: abc.go.com
•  Shout out to Phil!
•  Explain needs!
•  Assist with discussing
components, and bringing in
appropriate members of team!
•  Schedule demos / meetings!
•  …!
STEP 4: TALK THINGS OVER WITH YOUR QUALTRICS REP
Image: abc.go.com
•  Assemble “Panel of Champions”
that represents campus
community!
•  Testimonials!
•  Demo!
•  Pitch!
STEP 5: DOG AND PONY
•  Stay diligent, communication is
key here.!
•  May require some selling!
•  Follow up… and follow up… and
follow up some more.!
•  Work through a central
purchasing entity if possible to
get help!
•  Make sure you get 3 year
commitment in writing!
STEP 6: PURCHASE
•  SSO Coordination!
•  Administrative Structure!
•  Establish simple onboard
process!
•  Transfer other instances!
•  Upgrade process!
•  Offline app and file upload add-
on!
•  Qualtrics support is awesome!
STEP 7: IMPLEMENT
•  2000 users!
•  8600 surveys!
•  633,000 responses!
•  Anytime, Anywhere access!
•  Distributed administration!
•  Less time to manage!
•  Empowerment for users!
•  Sharing of content!
•  Qualtrics community!
POST-QUALTRICS
•  JP Peters!
–  h"p://www.linkedin.com/in/jppeters/	
  
–  jp@ucf.edu!
–  Case Study!
•  http://www.qualtrics.com/case-studies/
university-central-florida-case-study-
qualtrics-research-suite/!
THANKS!
Q&A
How was this session?
Text @Q17 to 35134

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Creating an engaged qualtrics community across campus

  • 1. How To Effectively Execute A Campus-Wide Rollout! ! ! JP Peters! University of Central Florida! CREATING AN ENGAGED QUALTRICS COMMUNITY ACROSS CAMPUS #InsightSummit
  • 2. Feedback on this session? Text us. Text @Q17 to 35134
  • 3. We are located in Orlando, Florida.! ! 2nd largest university in the US! 60K student enrollment (Fall 2014)! 10K faculty! 27 colleges and divisions! ! Resource text goes here ABOUT UCF
  • 5. •  Qualtrics! •  Survey Gizmo! •  Survey Monkey! •  Custom-built! •  Google Forms! •  Microsoft Word (via email)! BQC: SURVEY SOFTWARE CHAOS Image: misspivot.com
  • 6. •  Shared accounts by MANY! •  Another username, another password! •  Personal accounts: when they left, so did their accounts, with UCF data! BQC: ACCOUNT MAYHEM Image: dougvitale.wordpress.com
  • 7. •  Development resources! •  Lack of Economies of Scale! •  Frustration! •  Silos! •  Wheel re-creation! RESOURCE WASTE Image: kiplimochemirmir.wordpress.com
  • 8. THE QUALTRICS COLLABORATION 1! Identify existing users! 2! Identify and understand the “others”! 3! Compile needs! 4! Consult Qualtrics Rep! 6! Dog & Pony! 7! Purchase! 8! Implement!
  • 9. •  5 Colleges had college-wide licenses! –  Business! –  Health! –  Medicine! –  Sciences! –  Hospitality Management! •  Few scattered individual licenses! STEP 1: IDENTIFY EXISTING USERS
  • 10. •  Using other products for survesy! •  Using (and unhappy with) custom-built solution on campus! •  Web forms and other potential “mod” use cases! •  Understand their needs for a survey/form platform! STEP 2: IDENTIFY AND UNDERSTAND THE “OTHERS” Image: abc.go.com
  • 11. •  Shout out to Phil! •  Explain needs! •  Assist with discussing components, and bringing in appropriate members of team! •  Schedule demos / meetings! •  …! STEP 4: TALK THINGS OVER WITH YOUR QUALTRICS REP Image: abc.go.com
  • 12. •  Assemble “Panel of Champions” that represents campus community! •  Testimonials! •  Demo! •  Pitch! STEP 5: DOG AND PONY
  • 13. •  Stay diligent, communication is key here.! •  May require some selling! •  Follow up… and follow up… and follow up some more.! •  Work through a central purchasing entity if possible to get help! •  Make sure you get 3 year commitment in writing! STEP 6: PURCHASE
  • 14. •  SSO Coordination! •  Administrative Structure! •  Establish simple onboard process! •  Transfer other instances! •  Upgrade process! •  Offline app and file upload add- on! •  Qualtrics support is awesome! STEP 7: IMPLEMENT
  • 15. •  2000 users! •  8600 surveys! •  633,000 responses! •  Anytime, Anywhere access! •  Distributed administration! •  Less time to manage! •  Empowerment for users! •  Sharing of content! •  Qualtrics community! POST-QUALTRICS
  • 16. •  JP Peters! –  h"p://www.linkedin.com/in/jppeters/   –  jp@ucf.edu! –  Case Study! •  http://www.qualtrics.com/case-studies/ university-central-florida-case-study- qualtrics-research-suite/! THANKS!
  • 17. Q&A How was this session? Text @Q17 to 35134