The document discusses how the World Maritime University (WMU) in Malmö, Sweden transitioned to using cloud-based tools and a no-code platform to create applications. Previously, WMU had a siloed IT environment with separate document storage, spreadsheets, and a lack of integration. They migrated from Novell Groupwise to G Suite and built a new administrative ERP system using FinancialForce on the Salesforce platform. This allowed non-technical staff to easily create applications using the no-code Skuid platform to integrate systems and provide a simplified user interface.
Presentation from Salesforce.org Higher Ed Summit 2018 by: Corey Snow, CRM Strategist | Solution Architect.
Learn how to deliver meaningful, consistent, timely, and secure constituent data to many CRMs across campus with a reusable MuleSoft API framework and common HEDA-based distributed data architecture. Move the data that everyone wants to the places that everyone needs it!
Watch a recording of this presentation: https://youtu.be/ktUGHBEnmKg
Application and Enrollment Management for Off-Campus OpportunitySalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Brandon Brylinsky, Cornell University.
Students today have an abundance of co-curricular activities available to them both on and off-campus - internships, study abroad, volunteerism, research and fieldwork, student clubs, service learning, and more. One of the challenges for both students and administrators has been to know where to find information and apply to the myriad of opportunities available. Cornell University has addressed this problem by creating a centralized resource where students can effectively find every activity or opportunity that meets their needs. By harnessing Salesforce for this project Cornell created a scalable enterprise application tool that enables better student services, allowing administrators to track application, enrollment, and fulfillment processes, and even post-experience student reflections and assignments. This session will look at how the study abroad office at Cornell replaced a point solution application tool called TerraDotta with Salesforce to handle applications for off-campus opportunities. In addition, the presentation will look at the balancing act of addressing the requirements of a specific office in the near-term while designing a tool and data architecture that's extensible campus-wide for a wide-range of offices and needs in the long-term. We will also take a look at the unique needs of off-campus programming from a risk-management and travel safety perspective.
Watch a recording of this presentation:https://youtu.be/snKkh6QBq3c
Using Service Cloud for Student Retention at the University of OklahomaSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Glenn J. Hansen.
With first-year retention rates at just over 90% and graduation rates much lower, the president of the university identified increased retention and graduation as the top priority. See how the OU team used Salesforce Service Cloud along with LiveMessage to increase first-year student retention to over 95% (5% increase), second year retention to 85% (1.5% increase) and record-breaking graduation rates.
Watch a recording of this presentation: https://youtu.be/3app2BxBe4k
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
Presentation from Salesforce.org Higher Ed Summit 2018 by: Corey Snow, CRM Strategist | Solution Architect.
Learn how to deliver meaningful, consistent, timely, and secure constituent data to many CRMs across campus with a reusable MuleSoft API framework and common HEDA-based distributed data architecture. Move the data that everyone wants to the places that everyone needs it!
Watch a recording of this presentation: https://youtu.be/ktUGHBEnmKg
Application and Enrollment Management for Off-Campus OpportunitySalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Brandon Brylinsky, Cornell University.
Students today have an abundance of co-curricular activities available to them both on and off-campus - internships, study abroad, volunteerism, research and fieldwork, student clubs, service learning, and more. One of the challenges for both students and administrators has been to know where to find information and apply to the myriad of opportunities available. Cornell University has addressed this problem by creating a centralized resource where students can effectively find every activity or opportunity that meets their needs. By harnessing Salesforce for this project Cornell created a scalable enterprise application tool that enables better student services, allowing administrators to track application, enrollment, and fulfillment processes, and even post-experience student reflections and assignments. This session will look at how the study abroad office at Cornell replaced a point solution application tool called TerraDotta with Salesforce to handle applications for off-campus opportunities. In addition, the presentation will look at the balancing act of addressing the requirements of a specific office in the near-term while designing a tool and data architecture that's extensible campus-wide for a wide-range of offices and needs in the long-term. We will also take a look at the unique needs of off-campus programming from a risk-management and travel safety perspective.
Watch a recording of this presentation:https://youtu.be/snKkh6QBq3c
Using Service Cloud for Student Retention at the University of OklahomaSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Glenn J. Hansen.
With first-year retention rates at just over 90% and graduation rates much lower, the president of the university identified increased retention and graduation as the top priority. See how the OU team used Salesforce Service Cloud along with LiveMessage to increase first-year student retention to over 95% (5% increase), second year retention to 85% (1.5% increase) and record-breaking graduation rates.
Watch a recording of this presentation: https://youtu.be/3app2BxBe4k
Salesforce Template. please refer to any Salesforce language for terms of use. Sharing for other Trailblazers who have asked to use this template for Salesforce-related presentations.
CRM Science - Dreamforce '14: From Admin to Developer: Learning to Code on F...CRMScienceKirk
Are you an Administrator interested in learning more about how and when to use the programmatic tools in Salesforce? Join us for an introduction to Apex and Visualforce that is geared towards Salesforce Administrators. This session will include best practices, real life experiences with using code in Salesforce, and useful resources. You will leave this session with a foundation to start learning how to code in Salesforce and develop on the Force.com platform.
Chatbots for Education: Meeting Students Where They AreSalesforce.org
Robots and Pencils has been active in the EDU space with Salesforce since 2014, most notably with the launch of the TEx app for the University of Texas, version one of which launched in 2015. We continue to find new and innovative ways to leverage the power of Salesforce for EDU. According to BI Intelligence, Facebook Messenger was the #1 downloaded app of 2016, and 80% of teenagers are using it as their first or second means of communication. Using a Facebook Messenger chatbot that is connected to Service Cloud and Advisor Link, we engage students by facilitating document submission, advisor appointments, and student check-ins to maximize student persistence and success. Repetitive tasks are offloaded from university staff to the bot, empowering staff to focus on one-to-one student advising.
The Salesforce ecosystem is growing. One study predicts that more than 3 million jobs will be created around Salesforce technology by 2022.
Still, it's sometimes difficult to keep up with the multitude of Salesforce solutions and job profiles required for implementation projects.
If Salesforce makes you dream and you want to learn more about the jobs available around this technology, we'll help you launch your career and choose what you can and want to do around this ecosystem.
As humans we constantly experience the world around us. Our reliance on digital devices has heightened our expectations for real-time information, especially in our professional environments. When developing for the Salesforce platform companies need to constantly challenge themselves to look beyond the single service they are looking to improve or create, understanding that multiple segments need to work together when designing for the ideal customer experience.
A design system can vastly improve your team's productivity, but most of all, it leads to better products! The challenge lies in creating a mature system and leading its adoption across the company successfully. Let's talk about how we learned to meet the needs of different designers and developers on different products, on different tech stacks. Attendees will go home with tips they can use to improve design systems of any stage.
Using Design system in your custom components make them look really beautiful and look similar to Lightning Experience. In this session we will see basics of how to use Design system in Lightning Components. We will also go over a bunch of sample components that were created to give you an idea as to how to build various components, how to handle events, how to pass data and more.
How to become successful Salesforce consultantEmily Smith
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Why 23,000 Nonprofits Use Salesforce Foundation to Meet Their Mission ... and...Net at Work
Become a Connected Nonprofit with Salesforce for Nonprofits.
Part of the mission of Salesforce (the world’s leading CRM app) is to give back. Through the Salesforce Foundation, as a qualified nonprofit, you may be eligible for the world’s leading customer engagement platform at no cost.
As a Salesforce Foundation partner Net@Work has created quick and easy configuration programs to help you message, manage and reach your organizational goals.
In this live, complimentary webinar we will discuss Salesforce Foundation and how it can help your nonprofit, including:
-Why Customer Relationship Management (CRM) matters.
-How Salesforce has adopted this platform for nonprofits.
-Discuss the Net@Work Quick Start for Salesforce.
-Get an overview of the NPSP (Nonprofit Starter Pack), which includes:
-Donation and Recurring Donation Management
-Basic Membership Management
-Volunteer Management
-Household Management
-Gifts, Pledges & Soft Credits
-Nonprofit Relationship Management
SPS Monaco 2017 - The Lay of the Land of Client-Side Development circa 2017Marc D Anderson
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Whether you’re a server-side developer who wants to catch up with the new trends, a power user wanting to flex your muscles in new ways, or an end user who would like to speak more intelligently with IT, this session will provide useful foundation information as well as a guide to where your learning should progress to work with "modern" SharePoint.
TrailheaDX 2019 Global Gathering- Tirana Al, Nonprofit GroupMarilo Meta
The worldwide program bringing the best of Dreamforce and TrailheaDX to the Trailblazer Community Group in Albania, an awesome opportunity to learn, connect, have fun, and give back with Trailblazers like you! We'll go deep on what you should know from TrailheaDX, share cool demos, dig into the Summer '19 release, enjoy some networking fun and give back together.
Journey to a Connected Campus for Tecnológico de MonterreyXiao Lai
Presentation from Salesforce.org Higher Ed Summit 2018 by: Diana Gonzalez, CRM.
After one year of implementation, Tecnológico de Monterrey has begun the journey to a Connected Campus with Salesforce. Facing challenges such as different enrollment processes, legacy systems architecture, and 30 campuses geographically distributed throughout Mexico, it went Live on August 7, 2017 with a solution for Recruitment. Learn the methodology used to design a robust, standardized process, how specific Salesforce products have brought efficiency to admissions teams, and what is next in our CRM strategy.
Watch a recording of this presentation: https://youtu.be/QABjCazyY4g
Salesforce Implementation Campus-wide: Keeping our eyes on the prize!Xiao Lai
Presentation from Salesforce.org Higher Ed Summit 2018 by: Amy Cox, Chris Nickell, and Haley Rogers.
Bellevue University took on the enormous challenge of implementing Salesforce, as a campus wide initiative, and accomplished this in a little over 13 months... here's what we learned! At the start of the project, we were overwhelmed and under resourced. As we continued on our Journey, we discovered the importance of specific groups and instrumental leaders that we leveraged to overcome some pretty large obstacles. This built some of the most effective Team Building experience we have ever been privy to, with deliberate and effective techniques that were deployed to keep motivation and production high. Moving through the integration challenges, working with vendors in a new capacity, building sub groups in charge of the validation and migration processes, custom object builds (State Authorization Object) as well as building a repetitive and intense User Acceptance Testing, complete with a Bug Tracker object, we accomplished our goal and launched with very little delay and a huge amount of success! Not to mention the simultaneous development of the training materials, and then the added challenge of training the 312 users identified for day one launch. Join us on a Journey to review our challenges and success so that you can learn from our experience.
Watch a recording of this presentation: https://youtu.be/xlViFi4Vlf0
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Are you an Administrator interested in learning more about how and when to use the programmatic tools in Salesforce? Join us for an introduction to Apex and Visualforce that is geared towards Salesforce Administrators. This session will include best practices, real life experiences with using code in Salesforce, and useful resources. You will leave this session with a foundation to start learning how to code in Salesforce and develop on the Force.com platform.
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Still, it's sometimes difficult to keep up with the multitude of Salesforce solutions and job profiles required for implementation projects.
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Why 23,000 Nonprofits Use Salesforce Foundation to Meet Their Mission ... and...Net at Work
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Part of the mission of Salesforce (the world’s leading CRM app) is to give back. Through the Salesforce Foundation, as a qualified nonprofit, you may be eligible for the world’s leading customer engagement platform at no cost.
As a Salesforce Foundation partner Net@Work has created quick and easy configuration programs to help you message, manage and reach your organizational goals.
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-Nonprofit Relationship Management
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Create the higher ed tools you need - no code required
1. Create the higher ed tools
you need - no code required.
Erik Ponnert, Administration Information & Web Manager
World Maritime University (WMU), Malmö, Sweden
2. AT A GLANCE
67 in-house faculty and staff
from 30+ countries
110+ visiting professors and
lecturers
4,654 graduates from 167
Countries
About WMU
The World Maritime University (WMU) in Malmö, Sweden is a postgraduate maritime
university founded in 1983 by the International Maritime Organization (IMO)
3. Siloed environment
• docx/pdf files oriented
• Spreadsheets
• Lack of integration
Adoption is challenging
• Business as usual
• IT a necessary evil
• Stick to what you know
Small IT team (3)
• Perceived as support
Where we come from
Wide span of IT proficiency amongst staff and students
"Evolution of the Desk" is an initiative borne out of the Harvard Innovation Lab.
Credits: Momchil Filev & Denis Grosz (BestReviews)
Photography by dougthomsen.tv
Engineering by Anton Georgiev
4. “ Jack of all trades,
master of none
Jack of all trades
5. Leapfrogging to Cloud First
Made possible by several factors
• Generational shift in the workforce
• No existing system/environment “lock-in”
• Outsource unnecessary IT tasks
• Unparalleled Interoperability
• Timing
6. Creating the Foundation
Multi-tenant Cloud Computing
• Migration from Novell Groupwise to
G Suite for Education
”Think bigger than ERP”
• Presentation to management about the
opportunities with cloud-computing
• Build ERP natively on the force.com platform
Read the story
Essential “Pillars” in our IT Architecture
7. Release of Administrative ERP
Focus on University administration
• Accounting, HCM, SCM, PSA - (partnership FinancialForce.com)
• CRM for Marketing and Campaign management
• Custom in-house developed Travel application
• Self-service portal with the bare necessities
Built natively on force.com
9. Immensely Powerful
• Integration, bring together all of your data within a cohesive
user experience
• Offers an agile, continuous and iterative development
• Filling the void of a developer (almost)
• Quick prototyping
• Empowerment of Colleagues
16. Justifications
Bring together all of your data within a
cohesive user experience
Quick learning curve
Empowerment and Collaborative
Quick iterative development
“By 2020, at least
50% of all new IT
line-of-business
applications will be
created with RAD
toolsets such as
no-code platform”
Download study
17. Adapation to Digital Disruption
Simplified UI, yet immensely powerful and versatile
18. Basic Layout - 2 Column
First level text is set at twenty point Salesforce
Sans and does not have a bullet
• Second level is eighteen point Salesforce Sans
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Sans and does not have a bullet
• Second level is eighteen point Salesforce Sans
First level text is set at twenty point Salesforce
Sans and does not have a bullet
• Second level is eighteen point Salesforce Sans
First level text is set at twenty point Salesforce
Sans and does not have a bullet
• Second level is eighteen point Salesforce Sans
Subtitle placeholder
19. Basic Layout - 3 Column
First level text is set at twenty
point Salesforce Sans and
does not have a bullet
• Second level is eighteen point
Salesforce Sans
First level text is set at twenty
point Salesforce Sans and
does not have a bullet
• Second level is eighteen point
Salesforce Sans
First level text is set at twenty
point Salesforce Sans and
does not have a bullet
• Second level is eighteen point
Salesforce Sans
First level text is set at twenty
point Salesforce Sans and
does not have a bullet
• Second level is eighteen point
Salesforce Sans
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point Salesforce Sans and
does not have a bullet
• Second level is eighteen point
Salesforce Sans
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point Salesforce Sans and
does not have a bullet
• Second level is eighteen point
Salesforce Sans
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20. Basic Layout – Cherry Blossom Footer Left
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• Second level is eighteen point Salesforce Sans
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• Second level is eighteen point Salesforce Sans
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21. Basic Layout – Cherry Blossom Footer Right
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• Second level is eighteen point Salesforce Sans
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• Second level is eighteen point Salesforce Sans
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22. Landscape Layout 1
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• Second level is eighteen point Salesforce Sans
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• Second level is eighteen point Salesforce Sans
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23. Landscape Layout 2
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• Second level is eighteen point Salesforce Sans
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• Second level is eighteen point Salesforce Sans
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24. First level text is set at
twenty point Salesforce Sans
and does not have a bullet
• Second level is eighteen point
Salesforce Sans
Third Split Layout - Left
First level text is set at twenty point Salesforce Sans and does
not have a bullet
• Second level is eighteen point Salesforce Sans
First level text is set at twenty point Salesforce Sans and does
not have a bullet
• Second level is eighteen point Salesforce Sans
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25. First level text is set at
twenty point Salesforce
Sans and does not have a
bullet
• Second level is eighteen point
Salesforce Sans
Third Split Layout - Right
First level text is set at twenty point Salesforce Sans and does
not have a bullet
• Second level is eighteen point Salesforce Sans
First level text is set at twenty point Salesforce Sans and does
not have a bullet
• Second level is eighteen point Salesforce Sans
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31. Graphic Assets
This is a small selection of creative assets.
For the complete PPT Graphic Resources Kit which
includes charts, how-tos, additional icons and photos of
devices and people cutout click here.
32. Badges and Banners
Text here
#
Text here
#
Text here
#
Text here
#
Text here
#
Text here
#
Editable In PowerPoint Badges
Sale
s
Service Marketing Community
Commerce App/IoT
Text here
#
Anallytics
36. Official Characters: Appy, Earnie, Cloudy, Cody & SaaSy
Salesforce brand characters
Cloudy
SaaSy Groups
HootieAppy
Earnie the
Badger
37. These icons play a big part in
keeping things playful.
We’ve begun to use more line art in
our design for contrast against the
cartoon artwork direction.
If you choose line art, suggest being
consistent throughout your deck.
We’ve created a library on the
following page for most other use
cases.
These have been created to allow
you to change colors etc. directly in
PowerPoint
Iconography
Trailhead Line Art Icons
38. Healthcare
Rewards
Money &
Finance
Organization
Iconography
Extended Line Art Icon Library (Editable)
Essential
Elements
Socia
l
Additional
Industries
Sport
s
Transportation
GUI
Elements
Maps &
Navigation
Design &
Drawing
Productivity
Network &
Servers
Computers
& Tech
Marketing
Retail
Securit
y
39. iPadAir Vertical 2
iPhone7
iPadAir Horizontal 2
Galaxy 7
Tablets, Phones and Watches
Devices are to scale in relationship to one another, use this slide as a reference
Apple
Watch
40. Computers
Macbook Pro Retina Display
(Browser bar is removable)
Thunderbolt Monitor for Desktop
(Browser bar is removable)
Dell Laptop
Dell Monitor