This document discusses effective collaboration through using a three-legged stool approach. It emphasizes using a common language and shared understanding between product owners, technical leads, and designers. Examples provided include using a lean canvas or framework to facilitate discussions around customer desirability, business viability, and technical feasibility. The document encourages attendees to contribute their favorite collaboration tools to an online DesignOps community channel.

1. Crafting a Three Legged
Stool for Effective
Collaboration
Daphne Bourne
2019

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5. “Preservatif"
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Common Language

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Alex Schleifer
Airbnb VP of Design

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D E S I R A B I L I T Y –
C U S T O M E R S
V I A B I L I T Y –
B U S I N E S S O U T C O M E S
P R O J E C T N A M E
P R O B L E M S T A T E M E N T
( C U S T O M E R V A L U E P R O P O S I T I O N )
THIS IS FOR …
PR ODU CT O WNER TECH LE AD DESIGN LEAD STATUS
TO ALLOW … SO THAT / IN OR DER TO …
D E S I R A B I L I T Y –
C U S T O M E R P R O B L E M S
F E A S I B I L I T Y –
B U S I N E S S & T E C N O L O G Y I M P A C T A N D D E P E N D E N C I E S
F E A S I B I L I T Y –
C O M P L E X I T Y & S I Z I N G
R I S K
V I A B I L I T Y –
S O L U T I O N I D E A S

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D E S I R A B I L I T Y –
C U S T O M E R S
V I A B I L I T Y –
B U S I N E S S O U T C O M E S
P R O J E C T N A M E
P R O B L E M S T A T E M E N T
( C U S T O M E R V A L U E P R O P O S I T I O N )
THIS IS FOR …
PR ODU CT O WNER TECH LE AD DESIGN LEAD STATUS
TO ALLOW … SO THAT / IN OR DER TO …
D E S I R A B I L I T Y –
C U S T O M E R P R O B L E M S
F E A S I B I L I T Y –
B U S I N E S S & T E C N O L O G Y I M P A C T A N D D E P E N D E N C I E S
F E A S I B I L I T Y –
C O M P L E X I T Y & S I Z I N G
R I S K
V I A B I L I T Y –
S O L U T I O N I D E A S
Customer Value Proposition
Desirability Viability
Feasibility
Channel
s
Risks
New?
Increas
e % Solutions
Cost
Reduction
Dependencie
s
Risks Complexity
Known
problems

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Benefits of the Canvas

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Added Vocabulary

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Discover Define Develop Deliver

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Team Health

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Team Health

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• Challenge you all to give back to the DesignOps
community too
• Go to our Slack channel Peter made for us
#attendees
• In the next 7 days, I challenge you to share one tool,
your favorite tool.
• I’ll be putting up my lean canvas with some
supporting information
• You have 7 days!
I’ll see you all on Slack

22. Thank You
Daphne Bourne
Email: daphne.bourne@capitalone.com