2021 Consumer Health Insights: COVID-19 Survey Highlights - June 2021 updateMcKinsey on Healthcare
- According to a McKinsey survey, the percentage of "Unlikely" respondents who say they will not get vaccinated for COVID-19 has remained steady at around 15%, while the "Interested" and "Cautious" segments have continued to decline. However, disparities remain across different groups.
- More former "Cautious" respondents who did get vaccinated said their concerns about safety and convenience were addressed. Increasing access and choice could help boost vaccination rates. Parents' willingness to vaccinate their children increased slightly to 55%.
- Many respondents are still not fully returning to pre-pandemic activities like transportation or offices due to mental health and safety concerns, though return rates have grown.
2021 Consumer Health Insights: COVID-19 Survey Highlights - Sept 2021 updateMcKinsey on Healthcare
This document provides an overview and highlights from McKinsey & Company's 2021 Consumer Health Insights survey on COVID-19 vaccination attitudes and behaviors. Key findings include:
- The percentage of respondents who are already vaccinated continues to grow while the percentage who are unlikely to get vaccinated remains steady at around 15%. Vaccination rates still vary across populations.
- Those who were previously cautious cite safety concerns and wanting to see effects on others as reasons for waiting to get vaccinated. Physicians remain an important source of information, though some did not recommend vaccination.
- Unvaccinated respondents say they are less likely to get vaccinated the more pressure they feel. Parents indicate receptivity to actions to increase child vaccination rates
This document provides a summary of insights from McKinsey & Company's 2021 COVID-19 Consumer Healthcare Survey conducted in November 2021. Key findings include:
- 69% of vaccinated respondents plan to get a COVID-19 booster by the end of 2021, while only 40% of parents plan to vaccinate their children and many have concerns about long-term side effects and the vaccine development timeline.
- Respondents who have returned to work report similar levels of anxiety and depression as those who have not, though those returning see greater positive impacts on mental health.
- Respondents are primarily receiving in-person healthcare and prefer this method, though satisfaction with telehealth is growing, especially for mental health
This document provides a summary of insights from McKinsey & Company's 2021 COVID-19 Consumer Healthcare Survey conducted in November 2021. Key findings include:
- 69% of vaccinated respondents plan to get a COVID-19 booster by the end of 2021. Flu shot uptake is correlated with COVID-19 vaccination.
- 40% of parents plan to vaccinate their children against COVID-19 when eligible, though concerns about side effects and the vaccine development timeline exist.
- Returning to work has had a similar positive impact on mental health for those who have and have not returned. Anxiety, depression, and distress levels are down from last year.
- Respondents are receiving most healthcare in-person and prefer
American consumers are navigating a “new normal” of living with COVID-19, embracing at-home testing and the added convenience of virtual care, and seeking new options for how and where they conduct work, according to the latest consumer healthcare insights survey.
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
These exhibits are based on survey data collected in the United States between February 2019 and June 2021, as well as longitudinal surveys conducted between March 2020 and February 2021. Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
These insights draw upon findings from McKinsey’s Consumer Surveys from March 15–22, February 8–12, January 4–11, 2021, and in 2020, November 20, December 6, October 22–26, September 5–7, July 11–14, June 4–8, May 15–18, April 25–27, April 11–13, March 27–29, and March 16–17, 2020 on COVID 19.
2021 Consumer Health Insights: COVID-19 Survey Highlights - June 2021 updateMcKinsey on Healthcare
- According to a McKinsey survey, the percentage of "Unlikely" respondents who say they will not get vaccinated for COVID-19 has remained steady at around 15%, while the "Interested" and "Cautious" segments have continued to decline. However, disparities remain across different groups.
- More former "Cautious" respondents who did get vaccinated said their concerns about safety and convenience were addressed. Increasing access and choice could help boost vaccination rates. Parents' willingness to vaccinate their children increased slightly to 55%.
- Many respondents are still not fully returning to pre-pandemic activities like transportation or offices due to mental health and safety concerns, though return rates have grown.
2021 Consumer Health Insights: COVID-19 Survey Highlights - Sept 2021 updateMcKinsey on Healthcare
This document provides an overview and highlights from McKinsey & Company's 2021 Consumer Health Insights survey on COVID-19 vaccination attitudes and behaviors. Key findings include:
- The percentage of respondents who are already vaccinated continues to grow while the percentage who are unlikely to get vaccinated remains steady at around 15%. Vaccination rates still vary across populations.
- Those who were previously cautious cite safety concerns and wanting to see effects on others as reasons for waiting to get vaccinated. Physicians remain an important source of information, though some did not recommend vaccination.
- Unvaccinated respondents say they are less likely to get vaccinated the more pressure they feel. Parents indicate receptivity to actions to increase child vaccination rates
This document provides a summary of insights from McKinsey & Company's 2021 COVID-19 Consumer Healthcare Survey conducted in November 2021. Key findings include:
- 69% of vaccinated respondents plan to get a COVID-19 booster by the end of 2021, while only 40% of parents plan to vaccinate their children and many have concerns about long-term side effects and the vaccine development timeline.
- Respondents who have returned to work report similar levels of anxiety and depression as those who have not, though those returning see greater positive impacts on mental health.
- Respondents are primarily receiving in-person healthcare and prefer this method, though satisfaction with telehealth is growing, especially for mental health
This document provides a summary of insights from McKinsey & Company's 2021 COVID-19 Consumer Healthcare Survey conducted in November 2021. Key findings include:
- 69% of vaccinated respondents plan to get a COVID-19 booster by the end of 2021. Flu shot uptake is correlated with COVID-19 vaccination.
- 40% of parents plan to vaccinate their children against COVID-19 when eligible, though concerns about side effects and the vaccine development timeline exist.
- Returning to work has had a similar positive impact on mental health for those who have and have not returned. Anxiety, depression, and distress levels are down from last year.
- Respondents are receiving most healthcare in-person and prefer
American consumers are navigating a “new normal” of living with COVID-19, embracing at-home testing and the added convenience of virtual care, and seeking new options for how and where they conduct work, according to the latest consumer healthcare insights survey.
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
These exhibits are based on survey data collected in the United States between February 2019 and June 2021, as well as longitudinal surveys conducted between March 2020 and February 2021. Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
These insights draw upon findings from McKinsey’s Consumer Surveys from March 15–22, February 8–12, January 4–11, 2021, and in 2020, November 20, December 6, October 22–26, September 5–7, July 11–14, June 4–8, May 15–18, April 25–27, April 11–13, March 27–29, and March 16–17, 2020 on COVID 19.
Saudi consumers remain optimistic about economic recovery, however they continue to spend less on discretionary items and more on essential goods.
These exhibits are based on survey data collected in Saudi Arabia from January 25 to February 10, 2021. Check back for regular updates on Saudi consumer sentiments, behaviors, income, spending, and expectations.
The document provides insights from a survey of 100 large US hospitals on their patient volumes compared to 2019 levels. It finds that in 2021, inpatient admissions, operating room procedures, ED visits, and outpatient visits have returned to or surpassed 2019 levels on average. Hospitals expect further volume increases in 2022, anticipating inpatient admissions and outpatient visits will be 4-5% higher than 2019, ED visits 6% higher, and operating room procedures 4% higher. Regional differences exist, with the West and South still below 2019 procedural volumes but anticipated to see the largest 2022 increases. The survey aims to help hospitals understand capacity needs as COVID-19 continues to impact the healthcare system.
Survey results: Consumer discretionary spending in IndiaHeather Hanselman
This document summarizes survey results from McKinsey & Company regarding consumer sentiment in India during the COVID-19 pandemic. It finds that about 70% of respondents are optimistic about recovering lost income by Diwali in November. Lower-income respondents are less optimistic about economic recovery in 2020. For mobile phones, 91% of those with previous purchase intent either bought a phone recently or plan to later in the year, though 22% of future buyers expect to spend less. Uncertainty around income loss is the top reason for spending less on discretionary items.
Consumers’ top reasons for delaying healthcare visits in the UAE include concerns around exposure to other people coupled with a lack of trust in facility safety.
20200407 asia covid 19 - grocery retail survey - thailand v final-ds v2DaniellaSeiler
- According to a McKinsey survey of Thai consumers, around 70% are worried about the impact of COVID-19 on their income and around 40% are planning to cut back on discretionary spending as a result. Consumers are also highly focused on health and safety, with over 80% looking to improve immunity and around 80% intending to focus more on product safety after COVID-19.
- The survey found that grocery spending is increasing the most compared to other categories. While dine-in spending decreased by 55% during COVID-19, take-out and delivery spending increased by 23%. Even after COVID-19, consumers expect to dine-in less and continue increasing take-out and delivery
This document provides a briefing on COVID-19 for senior company leaders. It begins with an overview of the current global situation, with over 380,000 confirmed cases spreading quickly worldwide. Countries have implemented strict social distancing measures, causing rapid economic declines. Some Asian countries have kept new cases low by aggressive testing and contact tracing as they restart their economies. The document outlines scenarios for how the situation may evolve and provides an executive summary of actions companies can take to address challenges in workforce, cash management, business resiliency and reimagining operations for the future.
Some hospitals have reported returning to pre-COVID-19 volumes for certain services, but the pandemic continues to affect outpatient and surgical volumes, largely due to workforce capacity constraints.
Leadership forum: Looking ahead for RCM: How technology and payment trends ar...Kim Simoniello
This document summarizes a presentation on how technology and payment trends are reshaping revenue cycle management. It discusses how the Affordable Care Act impacted administrative burden, bad debt, payment responsibilities and payment methodologies for healthcare providers. It also outlines how value-based payments, growth of managed government plans and emphasis on clinical documentation have increased reimbursement complexity. The presentation recommends that providers optimize patient experience, digitize operations, leverage analytics across sites and partner with other stakeholders to successfully manage revenue cycles in the future.
The Power and Promise of Unstructured Patient DataHealthline
Unstructured search capabilities, superior natural language processing, and healthcare ontology capabilities will help distinguish the leading products information and data-driven decision making.
In Qatar, the prevailing sentiment is uncertainty about the health of family members and the duration of the COVID-19 crisis. Although consumers are optimistic about the country’s economic recovery after the COVID-19 situation subsides, they are cutting their spending on almost all categories. During the crisis, consumers have both adopted and increased their usage of digital activities such as remote learning, videoconferencing, and contactless delivery and pickup of food and supplies.
These exhibits are based on survey data collected in Qatar from April 24–May 1, 2020. Check back for regular updates on Qatari residents’ consumer sentiments, behaviors, income, spending, and expectations.
As governments and organizations continue to work toward containing COVID-19 and stem the growing humanitarian toll it is exacting, the economic effects are also beginning to be felt. Through a series of regular, global surveys, we are tracking how customers’ expectations, spending, and behaviors are changing throughout the crisis across multiple countries over time. Please check back regularly for updates.
In July 2021 (July 16–24), McKinsey surveyed strategic and operational leaders from 100 large private sector hospitals in the country to see how COVID-19 had impacted hospital volumes, and to understand what expectations and implications were for the upcoming year(s). A similar survey was also conducted in May 2021, February 2021, and July 2020, with ~30 large health system respondents.
Indian consumers are optimistic about the economy and plan to spend more. They are open to new shopping behaviors as they transition to out-of-home activities.
These exhibits are based on survey data collected in India from October 15 to 22, 2021. Check back for regular updates on Indian consumer sentiments, behaviors, income, spending, and expectations.
Despite ongoing lockdowns, European optimism about economic recovery remains steady, except in the United Kingdom, where it is at its highest of the pandemic.
These exhibits are based on survey data collected in the France, Germany, Italy, Spain, and the United Kingdom from February 23–27, 2021. Check back for regular updates on the European consumer sentiments, behaviors, income, spending, and expectations.
1. Consumer spending has remained strong, growing 6% year-over-year from March to June 2021 compared to estimated growth without COVID-19, though spending differs by income and age.
2. While under 30% say their routines are back to normal, most expect normalcy will return in 2022. Higher-income and younger consumers are more optimistic about recovery.
3. Around 40% of consumers say their finances will return to normal in 2022, while 40% say finances are already normal or not affected. Intent to splurge has moderated among older, middle-income consumers since early 2021.
Boost in optimism and spend intent
Consumer optimism regarding economic conditions after COVID-19 are up by more than 50% since February; strongest growth in spend intent is for out-of-home entertainment, dining out, and travel.
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
As containment measures have been lifted, Australian consumers’ optimism has returned to April levels, though spending intent is still negative.
These exhibits are based on survey data collected in Australia from Sep 4–7, 2020. Check back for regular updates on Australian consumer sentiments, behaviors, income, spending, and expectations.
20200331 asia covid 19 - grocery retail survey - india v final-dsDaniellaSeiler
The document summarizes survey findings on changes in consumer grocery shopping behavior in India during the COVID-19 outbreak. It finds that spending on groceries, both at stores and online, has increased significantly compared to pre-COVID levels. Many consumers have switched to new stores and tried new brands, focusing on availability, value, and safety. However, most consumers plan to return to their regular stores and brands after the outbreak ends. Cleanliness and hygiene are now top priorities for consumers in choosing where to shop.
This document provides guidance for building confidence in COVID-19 vaccines among healthcare personnel and patients. It discusses the COVID-19 vaccines that are expected to receive emergency authorization, how they were tested and monitored for safety, and strategies for mitigating side effects like fever and soreness that may cause absenteeism. It also outlines elements of vaccine confidence like safety, effectiveness, and ease of access. Recommended strategies to increase confidence include engaging leaders to promote vaccines, addressing common concerns, and emphasizing the role of healthcare workers in ending the pandemic.
Saudi consumers remain optimistic about economic recovery, however they continue to spend less on discretionary items and more on essential goods.
These exhibits are based on survey data collected in Saudi Arabia from January 25 to February 10, 2021. Check back for regular updates on Saudi consumer sentiments, behaviors, income, spending, and expectations.
The document provides insights from a survey of 100 large US hospitals on their patient volumes compared to 2019 levels. It finds that in 2021, inpatient admissions, operating room procedures, ED visits, and outpatient visits have returned to or surpassed 2019 levels on average. Hospitals expect further volume increases in 2022, anticipating inpatient admissions and outpatient visits will be 4-5% higher than 2019, ED visits 6% higher, and operating room procedures 4% higher. Regional differences exist, with the West and South still below 2019 procedural volumes but anticipated to see the largest 2022 increases. The survey aims to help hospitals understand capacity needs as COVID-19 continues to impact the healthcare system.
Survey results: Consumer discretionary spending in IndiaHeather Hanselman
This document summarizes survey results from McKinsey & Company regarding consumer sentiment in India during the COVID-19 pandemic. It finds that about 70% of respondents are optimistic about recovering lost income by Diwali in November. Lower-income respondents are less optimistic about economic recovery in 2020. For mobile phones, 91% of those with previous purchase intent either bought a phone recently or plan to later in the year, though 22% of future buyers expect to spend less. Uncertainty around income loss is the top reason for spending less on discretionary items.
Consumers’ top reasons for delaying healthcare visits in the UAE include concerns around exposure to other people coupled with a lack of trust in facility safety.
20200407 asia covid 19 - grocery retail survey - thailand v final-ds v2DaniellaSeiler
- According to a McKinsey survey of Thai consumers, around 70% are worried about the impact of COVID-19 on their income and around 40% are planning to cut back on discretionary spending as a result. Consumers are also highly focused on health and safety, with over 80% looking to improve immunity and around 80% intending to focus more on product safety after COVID-19.
- The survey found that grocery spending is increasing the most compared to other categories. While dine-in spending decreased by 55% during COVID-19, take-out and delivery spending increased by 23%. Even after COVID-19, consumers expect to dine-in less and continue increasing take-out and delivery
This document provides a briefing on COVID-19 for senior company leaders. It begins with an overview of the current global situation, with over 380,000 confirmed cases spreading quickly worldwide. Countries have implemented strict social distancing measures, causing rapid economic declines. Some Asian countries have kept new cases low by aggressive testing and contact tracing as they restart their economies. The document outlines scenarios for how the situation may evolve and provides an executive summary of actions companies can take to address challenges in workforce, cash management, business resiliency and reimagining operations for the future.
Some hospitals have reported returning to pre-COVID-19 volumes for certain services, but the pandemic continues to affect outpatient and surgical volumes, largely due to workforce capacity constraints.
Leadership forum: Looking ahead for RCM: How technology and payment trends ar...Kim Simoniello
This document summarizes a presentation on how technology and payment trends are reshaping revenue cycle management. It discusses how the Affordable Care Act impacted administrative burden, bad debt, payment responsibilities and payment methodologies for healthcare providers. It also outlines how value-based payments, growth of managed government plans and emphasis on clinical documentation have increased reimbursement complexity. The presentation recommends that providers optimize patient experience, digitize operations, leverage analytics across sites and partner with other stakeholders to successfully manage revenue cycles in the future.
The Power and Promise of Unstructured Patient DataHealthline
Unstructured search capabilities, superior natural language processing, and healthcare ontology capabilities will help distinguish the leading products information and data-driven decision making.
In Qatar, the prevailing sentiment is uncertainty about the health of family members and the duration of the COVID-19 crisis. Although consumers are optimistic about the country’s economic recovery after the COVID-19 situation subsides, they are cutting their spending on almost all categories. During the crisis, consumers have both adopted and increased their usage of digital activities such as remote learning, videoconferencing, and contactless delivery and pickup of food and supplies.
These exhibits are based on survey data collected in Qatar from April 24–May 1, 2020. Check back for regular updates on Qatari residents’ consumer sentiments, behaviors, income, spending, and expectations.
As governments and organizations continue to work toward containing COVID-19 and stem the growing humanitarian toll it is exacting, the economic effects are also beginning to be felt. Through a series of regular, global surveys, we are tracking how customers’ expectations, spending, and behaviors are changing throughout the crisis across multiple countries over time. Please check back regularly for updates.
In July 2021 (July 16–24), McKinsey surveyed strategic and operational leaders from 100 large private sector hospitals in the country to see how COVID-19 had impacted hospital volumes, and to understand what expectations and implications were for the upcoming year(s). A similar survey was also conducted in May 2021, February 2021, and July 2020, with ~30 large health system respondents.
Indian consumers are optimistic about the economy and plan to spend more. They are open to new shopping behaviors as they transition to out-of-home activities.
These exhibits are based on survey data collected in India from October 15 to 22, 2021. Check back for regular updates on Indian consumer sentiments, behaviors, income, spending, and expectations.
Despite ongoing lockdowns, European optimism about economic recovery remains steady, except in the United Kingdom, where it is at its highest of the pandemic.
These exhibits are based on survey data collected in the France, Germany, Italy, Spain, and the United Kingdom from February 23–27, 2021. Check back for regular updates on the European consumer sentiments, behaviors, income, spending, and expectations.
1. Consumer spending has remained strong, growing 6% year-over-year from March to June 2021 compared to estimated growth without COVID-19, though spending differs by income and age.
2. While under 30% say their routines are back to normal, most expect normalcy will return in 2022. Higher-income and younger consumers are more optimistic about recovery.
3. Around 40% of consumers say their finances will return to normal in 2022, while 40% say finances are already normal or not affected. Intent to splurge has moderated among older, middle-income consumers since early 2021.
Boost in optimism and spend intent
Consumer optimism regarding economic conditions after COVID-19 are up by more than 50% since February; strongest growth in spend intent is for out-of-home entertainment, dining out, and travel.
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
As containment measures have been lifted, Australian consumers’ optimism has returned to April levels, though spending intent is still negative.
These exhibits are based on survey data collected in Australia from Sep 4–7, 2020. Check back for regular updates on Australian consumer sentiments, behaviors, income, spending, and expectations.
20200331 asia covid 19 - grocery retail survey - india v final-dsDaniellaSeiler
The document summarizes survey findings on changes in consumer grocery shopping behavior in India during the COVID-19 outbreak. It finds that spending on groceries, both at stores and online, has increased significantly compared to pre-COVID levels. Many consumers have switched to new stores and tried new brands, focusing on availability, value, and safety. However, most consumers plan to return to their regular stores and brands after the outbreak ends. Cleanliness and hygiene are now top priorities for consumers in choosing where to shop.
This document provides guidance for building confidence in COVID-19 vaccines among healthcare personnel and patients. It discusses the COVID-19 vaccines that are expected to receive emergency authorization, how they were tested and monitored for safety, and strategies for mitigating side effects like fever and soreness that may cause absenteeism. It also outlines elements of vaccine confidence like safety, effectiveness, and ease of access. Recommended strategies to increase confidence include engaging leaders to promote vaccines, addressing common concerns, and emphasizing the role of healthcare workers in ending the pandemic.
The CDC held a webinar to summarize interim recommendations for fully vaccinated individuals and provide a science update on COVID-19. Key points included:
- Fully vaccinated people can gather indoors without masks or distancing with other fully vaccinated people and with unvaccinated people from a single household who are at low-risk of severe COVID-19.
- Recommendations depend on the risks of unvaccinated individuals and number of households involved.
- Fully vaccinated people should continue public health precautions like masking and distancing in public until more of the population is vaccinated.
This document summarizes a presentation about using a population management approach to reach eligible groups for COVID-19 vaccination. It discusses identifying key patient data, methods for outreach like postcards and calls, and a planned care dashboard. A hub and spoke model is proposed using mass vaccination sites as hubs and primary care sites and mobile teams as spokes. Reaching vulnerable populations will require partnerships and bringing vaccination to communities. Staffing with medical professionals, National Guard, and volunteers is critical.
The document presents the findings of a study on the perception, knowledge and attitudes towards the COVID-19 vaccine in the Bambili community in Cameroon. It includes an introduction describing the COVID-19 pandemic and vaccine development. The methods section outlines a cross-sectional study of 300 participants assessing perception, knowledge and factors affecting vaccine uptake. The results found most participants had a neutral perception of the vaccine, while 41% had good knowledge and the same percentage had a positive attitude. Common factors influencing vaccine acceptance included health status, advice from doctors and knowledge of side effects.
In this webinar, Dr. Anne Schuchat, principal deputy director of the CDC, and Charysse Nunez, insights lead for the Ad Council’s COVID Campaign, provided updates on the COVID-19 pandemic, vaccinations, and communications efforts. This webinar was put on by the Public Health Communications Collaborative.
The Latest on COVID19 & The Promise of the COVID19 Vaccine: A Pediatrician's...Katherine Noble
1) Where we were (March 2020)
2) Where we are (March 2021)
3) Where we are heading
- The promise of the COVID19 vaccine
- COVID19 vaccines for children
- Approaching vaccine hesitancy
PwC’s Health Research Institute (HRI)
"People are accessing health information in new ways"
Telehealth users had employer-sponsored health plans, were middle-aged, and had chronic conditions
The document provides information on COVID-19 vaccines in Kentucky. It outlines who is currently eligible to receive the vaccine (phases 1a, 1b, 1c) and discusses key topics like how vaccines work, what mRNA is, safety of the vaccines, possible side effects, number of doses needed, and frequently asked questions.
2023 Medicaid Recertification Consumer Survey from Media LogicMedia Logic
As part of our ongoing series of healthcare consumer surveys, Media Logic’s Consumer In Sight research team surveyed Medicaid members ages 26-74 who may be impacted by this redetermination. We asked questions about how they make decisions about Medicaid, their knowledge of Medicaid and Medicaid-related renewals and more. Our results show widespread unawareness of the ongoing recertification process.
Legal considerations for employers surrounding the COVID vaccinesEmilyBroadbent1
As we prepare for COVID vaccines to become more widely available, employers will be faced with questions of how to continue keeping their workplace safe and what can be asked of employees. Employers should take these legal considerations into account before implementing vaccine requirements.
This document summarizes a CDC webinar on mental health resources for state and local public health partners during COVID-19. The webinar included presentations on CDC's work on mental health data collection and a national mental health campaign. Data shows high levels of depression, anxiety, and other mental health conditions among public health workers due to pandemic strain. The webinar provided examples of state-level mental health resources and recommendations for supporting public health worker mental health through addressing work stress, stigma reduction, and promoting self-care. Federal resources from CDC and SAMHSA were also highlighted. The webinar aimed to equip state and local partners with mental health tools and best practices for their staff and communities.
Our State of the Nation: Life Insurance Trends 2021 report takes the temperature on Canadians’ attitude towards spending, saving, job security, and life insurance in a near post-pandemic economy.
This document provides an agenda and materials for a continuing education webinar series on team-based care within the context of the COVID-19 pandemic. The October 6th webinar focused on reviewing team-based care models and reintroducing in-person care while balancing safety. It discussed epidemiological data on COVID-19 cases and variants, vaccination rates, treatment options, and balancing telehealth with in-person care. Upcoming webinars will cover booster doses, pediatric vaccines, community engagement, and supporting staff during the pandemic.
Why Data-Driven Healthcare Is the Best Defense Against COVID-19Health Catalyst
COVID-19 has given data-driven healthcare the opportunity to prove its value on the national and global stages. Health systems, researchers, and policymakers have leveraged data to drive critical decisions from short-term emergency response to long-term recovery planning.
Five areas of pandemic response and recovery stand out for their robust use of data and measurable impact on the course of the outbreak and the individuals and frontline providers at its center:
Scaling the hospital command center to pandemic proportions.
Meeting patient surge demands on hospital capacity.
Controlling disease spread.
Fueling global research.
Responding to financial strain.
Millions of people in the United States have received COVID-19 vaccines under the most intense safety monitoring in US history. VITAS Healthcare offer an educational presentation for our partner organizations to use for their own in-house or staff training.
Medical Costs 2021- Analyst Insights from PwC Health Research InsittuteLevi Shapiro
Presentation for mHealth Israel covering medical cost trends in the midst of the COVID-19 pandemic. Presenters are Ben Isgur, Health Research Institute Leader, and Ingrid Stiver, Senior Manager, Health Research Institute. Medical cost trends could range from 4% to 10% in 2021. Employer healthcare spending could fall in calendar year 2020 compared with 2019, and then rebound in 2021. Individuals with complex chronic conditions on employer-sponsored insurance were more likely to have delayed care. As a trusted source, providers have an opportunity to better communicate with their patients during the pandemic. During the Great Recession, unemployment increased by 8 million and employer-sponsored health insurance dropped by over 11 million. Breakdown of Inflators and Deflators affecting 2021 medical cost trends. COVID-19 boosts mental health utilization. Individuals with complex chronic disease and mental illness cost employers 12x more than healthy ones. Most medications in the pipeline are specialty drugs. Expanding indications for approved specialty drugs increase spending. Telehealth goes mainstream. Most commercial insurers are temporarily waiving cost sharing on telehealth visits during the COVID-19 pandemic. Networks narrow out of necessity. 35% of individuals with employer-sponsored insurance would choose a narrow network to avoid a premium increase. Includes LOW, MEDIUM and HIGH cost growth trend scenarios.
The document addresses common questions and concerns about the COVID-19 vaccine. It explains that the vaccine was developed quickly but safely by conducting research concurrently instead of consecutively. It also clarifies that the vaccine will not make people sick with COVID-19 or contain tracking microchips. Side effects are explained to be mild like fever and pain at the injection site. The vaccine is deemed safe and effective for diverse populations.
Vaccine delivery with speed, scale and equityKelley Hodge
For current and future COVID-19 vaccine rollouts, robust delivery strategies are essential to manage the initial scarce supply and adapt to the dynamic demand for COVID-19 vaccines.
To maximize the public health benefit from vaccines, we must integrate the evidence base on how to design delivery channels that vaccinate with speed, scale and equity.
Similar to COVID-19 Consumer Healthcare Insights: What 2021 may hold—Wave 2 Data (20)
Why consumers are crucial for building a sustainable healthcare systemMcKinsey on Healthcare
McKinsey & Company hosted an event in Washington, DC on March 26 in partnership with the Duke-Margolis Center for Health Policy, “Why consumers are crucial for building a sustainable healthcare system.”
This analysis reflects carrier participation, pricing, and plan type trends for the 2018 individual exchange open enrollment period. Findings are across 50 states and D.C.
2017 hospital networks: perspectives from four years of the individual exchangesMcKinsey on Healthcare
An analysis of the indivdual market health plans being offered across the U.S.reveals that the trends toward narrowed hospital networks and managed care continue.
As the Affordable Care Act (ACA) third individual-market open enrollment period (OEP) came to a close in January, McKinsey’s Center for U.S. Health System Reform conducted its eighth national online survey to gather insights into how the individual-market and consumer behavior have evolved.
The document analyzes hospital networks on the ACA exchanges over three years (2014-2016). It finds that:
1) The proportion of narrowed networks has remained constant, but the total number of networks has declined due to carrier exits.
2) Median premiums for narrowed networks have declined further compared to broad networks.
3) Consumer choice has declined, with more consumers only having access to narrowed networks in 2016.
The document discusses how big data and technology are revolutionizing medicine by enabling more individualized diagnosis and treatment through building predictive models of disease using multiple scales of biological data. It provides examples of how wearable devices can longitudinally monitor patient health and how an data-driven analysis of Alzheimer's disease implicated the immune system rather than plaques and tangles. It argues that this evolution will benefit patients through more proactive care, payers through reduced costs from preventative measures and targeted therapies, and pharmaceutical companies through improved drug effectiveness.
This document summarizes health insurance carrier participation in individual exchanges for 2016 based on publicly available filings as of September 14, 2015. It finds 26 new entrants across 41 states, with comprehensive filings for 20 states and partial information for the remaining states. Carrier participation is still subject to change as carriers can withdraw until 2016. The document provides charts on the breakdown of new entrants by type and experience, as well as carrier participation trends from 2014 to the preliminary 2016 figures.
The document provides a summary of key findings from McKinsey's analysis of 2016 individual exchange premiums and carrier participation across the 50 US states and Washington DC. It finds that 31 new carriers entered state exchanges in 2016, with over half being incumbents from off-exchange markets. Average premiums increased by 9% nationwide, with increases ranging from -28% to +48% across rating areas. For 70% of enrollees, the lowest priced silver plan carrier is the same as in 2015.
The document discusses how digital technologies are converging and disrupting healthcare delivery. It outlines three potential scenarios for this disruption: transformation, evolution, and revolution. It also discusses how capital investment in digital health solutions has grown significantly in recent years. The document outlines several emerging solution archetypes and how digital technologies could significantly impact providers by enabling automation and efficiency, developing patient loyalty, increasing transparency and performance management, enabling coordinated and personalized care, and more. It provides guidelines for healthcare organizations to manage digital transformation.
The document provides information on health insurance exchange participation and premium changes from 2014 to 2015 across all 50 US states and Washington DC. It finds that 70 new insurers entered state exchanges in 2015, with most plans offering more options compared to 2014. Across states, weighted average premiums increased by 1.4% with a range of decreases up to 30% and increases up to 28% depending on the state and plan type. The majority of subsidized consumers saw a net premium increase in the lowest cost silver plans.
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Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
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COVID-19 Consumer Healthcare Insights: What 2021 may hold—Wave 2 Data
1. CONFIDENTIAL AND PROPRIETARY
Any use of this material without specific permission of McKinsey & Company
is strictly prohibited
Updated: February 19, 2021
Document intended to provide insight based on currently available information for consideration and
not specific advice
COVID-19 Consumer
Healthcare Insights
Survey
2. McKinsey & Company 2
Solving the humanitarian challenge is the top priority. Much remains to be done globally to prepare, respond, and
recover, from protecting populations at risk, to supporting affected patients/families/communities, to deploying the vaccines.
To address this crisis, countries including the United States will need to respond in an evidence-informed manner,
leveraging public health infrastructure and proactive leadership.
This document is meant to help with a narrower goal: provide timely insights on consumers’ reported behaviors,
concerns, and desired support in response to COVID-19. These insights draw upon findings from McKinsey’s
Consumer Surveys from February 812, January 411, 2021, and in 2020, November 20December 6, October 2226,
September 57, July 1114, June 48, May 1518, April 2527, April 1113, March 2729, and March 1617, 2020 on
COVID-19. They represent consumers’ stated perspectives and are not meant to indicate or predict actual future consumer
behavior. In these surveys, we asked consumers about “Coronavirus / COVID-19” due to the colloquial use of “coronavirus”
to refer to COVID-19 among the general public.
In addition, we have developed a broader perspective on implications for businesses across sectors that can be
found here: https://www.mckinsey.com/business-functions/risk/our-insights/covid-19-implications-for-business. This
supplemental material discusses implications for the wider economy, businesses, and employment; and sets out some of
those challenges and how organizations can respond in order to protect their people and navigate through an uncertain
situation.
For all formal guidance, you can find up-to-date information at CDC’s COVID-19 website, with a section specific to
healthcare professionals: https://www.cdc.gov/coronavirus/2019-ncov/healthcare-facilities/index.html
Overview of this document
CURRENT AS OF JANUARY 15, 2021
3. McKinsey & Company 3
More consumers are moving out of the vaccine ‘Cautious’ and
‘Unlikely’ segments
AS OF FEBRUARY 19, 2021
Likelihood to receive COVID-19 vaccine
% of respondents, n = 1,303
98%
Respondents who have not yet received their second dose responded
that they have scheduled or are waiting to schedule their second dose
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
18 19 16
45 41
23
37 38
43
18
Feb. 19
Dec. 6
100% =
Jan. 15
2,467 2,506 2,332
2
Already vaccinated Unlikely
Interested Cautious
“Interested adopters” – scheduled,
requested, or plan to schedule an
appointment to get vaccinated (+5
percentage points vs Jan.)
43%
“Cautious adopters” – waiting to see
how things play out in the market or
waiting until they feel confident in the
vaccine (-18 percentage points vs Jan.)
23%
“Unlikely adopters” – report they are
unlikely to receive the vaccine,
regardless of timing (-3 percentage
points vs Jan.)
16%
“Already vaccinated” – received at
least 1 dose of a COVID-19 vaccine
(+16 percentage points vs Jan.)
18%
SVAX_COVID. Have you received a COVID-19 vaccine?
QVAX1b. Under which timeframe of COVID-19 vaccine availability would you be most likely to get vaccinated?
4. McKinsey & Company 4
Opportunities exist to increase eligibility awareness and to better deliver
COVID-19 vaccines where consumers feel comfortable receiving them
Awareness of eligibility to
receive a COVID-19 vaccine
% of respondents, n = 2,332
1. Question applicable to respondents indicating they have scheduled or requested an upcoming COVID-19 vaccination appointment. 16% of respondents indicated “I don’t know”; other sites account for remaining locations.
QELIGIBLE. Are you currently eligible to receive a COVID-19 vaccine?
QVAX1BB. Where would you feel comfortable getting a Coronavirus / COVID-19 vaccine? Respondents could select more than one option.
QVAX_WHERE_2. Where do you expect to receive your COVID-19 vaccination?
QVAX_WHERE_1. Where did you receive your COVID-19 vaccination?
43
36
21
Unsure
Yes
No
Where people want to receive a COVID-19 vaccine differs from where they think
they’ll receive it
AS OF FEBRUARY 19, 2021
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
Hospital
Doctor's office
Retail pharmacy
Drive-through site
Public mass
vaccination site
41 14 23
49 13 9
32 13 5
30 9 9
17 4 11
% of respondents, n = 2,332
Location where respondents
would feel comfortable
Location respondents think
they will receive COVID-19
vaccine1
% of respondents, n = 362
Locations where vaccine
actually received thus far
% of respondents, n = 417
5. McKinsey & Company 5
Method of scheduling a COVID-19 vaccination varies, and
overall satisfaction with vaccination process is high, though
opportunity exists within individual steps
AS OF FEBRUARY 19, 2021
1. National average across respondents and geographies.
QVAXPROC_SAT. How satisfied were you with each element of the vaccination process?
QVAX_REC. Have you recommended getting vaccinated for COVID-19 to anyone else?
QVAX_REC_HOW. How did you make your recommendation to someone to get vaccinated against COVID-19? (Select all that apply.)
VAX_SCHED. How did you schedule your vaccination appointment?
90%
Respondents satisfied with the
overall vaccination process
81%
Respondents satisfied with the ease
of scheduling and with availability of
convenient appointment times
86%
Respondents satisfied with the
cleanliness of and use of
safeguards at the vaccination site
Satisfaction with elements of
vaccination process1
49%
Recommended getting a COVID-
19 vaccine to someone else
67%
Made their recommendation to
get a COVID-19 vaccine via
personal conversations with
family and friends
Recommendations on
vaccination
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
Method of scheduling
COVID-19 vaccination
39%
Respondents scheduled via a website /
app / online tool (eg, specific COVID-19
vaccination website, physician office,
hospital)
21%
Respondents scheduled via a phone call
6. McKinsey & Company 6
Reasons for getting or not getting the COVID-19 vaccine are
generally common across respondents
AS OF FEBRUARY 19, 2021
Physicians and CDC
Most common source of advice in decision to get a COVID-19 vaccination for
‘Interested’ segment
Family and local news
Most common sources of advice in decision to get a COVID-19
vaccination for ‘Unlikely segment’
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
Less likely to get COVID-19 vaccine More likely to get COVID-19 vaccine
I don’t think it would protect
me (14%)
Someone I know told me
about a bad experience
getting vaccinated (12%)
I am concerned about side
effects (43%)
The development of a
vaccine is too rushed (27%)
I want to see how it impacts
other people before getting
it myself (27%)
I am concerned about the
ingredients in the vaccine
(25%)
It would be an unproven
vaccine (21%)
It will likely be required by
my job (10%)
Many people have
Coronavirus / COVID-19 in
my area (19%)
Someone I know told me
about a good experience
getting vaccinated (13%)
I think it would protect me
(55%)
It’s the right / responsible
thing to do (54%)
I don’t want to risk getting
Coronavirus / COVID-19
(50%)
I think it would be safe /
have few side effects (39%)
I think I could get severe
symptoms from Coronavirus
/ COVID-19 if I got it (23%)
1120%
20%+ 110% 1120% 20%+
110%
I don’t like getting needles
(10%)
The vaccine could give me
the Coronavirus / COVID-19
(9%)
It could require getting 2
doses (9%)
QVAX2. What would make you less likely to get a Coronavirus / COVID-19 vaccine?
QVAX3. What would make you more likely to get a Coronavirus / COVID-19 vaccine?
QVAXINFOINFLUENCE. Which of these sources of information has most influenced you in deciding whether or not to get a Coronavirus / COVID-19
vaccine once it becomes available?
7. McKinsey & Company 7
Predictive analytics conducted on the variables in the survey
identified indicators of COVID-19 vaccine acceptance
Certain variables predicted the
‘Unlikely’ segment (beyond
correlation to receiving a
flu vaccine)
Some variables in the survey set
identified potential attributes of
the segment ‘Unlikely’ to get a
COVID-19 vaccine
67x
Higher likelihood for individuals who
did not get a flu shot to be unlikely to
seek a COVID-19 vaccine compared
to ‘Interested’ or ‘Cautious’
segments
45%
Likelihood to ‘reject’ seeking a
COVID-19 vaccine identified key
variables amongst those in the
survey set:
Not getting tested for
COVID-19
Not receiving information
from health experts
Not receiving information
from physicians
Income level
Variables related to sources of
information identified COVID-19
vaccine receptivity across respondents
1.6x
Higher likelihood for individuals who
do not have a PCP1 to be unlikely to
seek a COVID-19 vaccine compared
to interested or cautious segments
More likely to
get vaccine
More unlikely
to get vaccine
Source of information
Physician
Health experts
Social media
Local news
AS OF FEBRUARY 19, 2021
1. PCP, primary care physician.
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
8. McKinsey & Company 8
Satisfaction with clinician response to COVID-19 vaccine rollout
remains high
AS OF FEBRUARY 19, 2021
20+
Percentage point less satisfaction
across stakeholders for
respondents unlikely to get a
COVID-19 vaccine compared to
respondents who are interested
15+
Percentage point more satisfaction
across stakeholders for
respondents who indicated having
received a vaccine compared to
general population
Reported satisfaction with how COVID-19 vaccine rollout is being handled by
stakeholders, %, respondents, n = 2,332
45
39
44
35
37
35
35
35
26
31
35
33
32
38
40
39
41
29
5
6
8
7
17
15
18
17
7
19
21
16
26
8
10
8
7
37
My doctor(s) / healthcare provider(s)
My state government
My pharmacy / pharmacist
My employer
My health insurance company
My local government
The news media
Federal government
My dentist
Dissatisfied
Neutral
Satisfied I don’t know
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
QSAT1_VAX. Please indicate how satisfied you are with how each of the following is supporting the rollout of the Coronavirus / COVID-19 vaccine.
(10-point scale from extremely dissatisfied to extremely satisfied; “High” is 8-10, “Moderate” is 4-7, and “Low” is 1-3).
9. McKinsey & Company 9
Return to daily activities varies across COVID-19 vaccine receptivity
AS OF FEBRUARY 19, 2021
Those who have received a vaccine have resumed activities at
higher rates than others...
% of respondents, n = 2,332 overall; varies by bubble
...and plan to partake in more group activities
Already vaccinated Interested Cautious Unlikely
% of respondents, n = 2,332; varies by bubble
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
QRESUME. Please indicate when you would resume each of the following activities; responses to “I am already doing this” option shown; selected activities shown.
QPLAN. Which of the following activities, if any, do you plan to do in the next 4 weeks? (Select all that apply); selected activities shown.
Eat at a restaurant indoors 27 27 32 43
Attend a get-together with people
outside of my immediate family
(people that I live with) outdoors
14
8 14 17
Attend a get-together with people
outside of my immediate family
(people that I live with) indoors
14
11 16 23
Go to a fitness center / gym 18
12 13
13
0 10 20 30 40 50 60 70 0 10 20 30 40
Go to a standalone retail store 54 55 70
59
Fly on an airline 10 11 15 18
Stay overnight at a hotel 16 18 25 26
35
Go to a dentist 39 48
42
Already vaccinated and unlikely to get a COVID-19 vaccine most likely to have resumed activities and have higher uptake
of group activities
10. McKinsey & Company 10
Most individuals working full or part time reported missing days
due to COVID-19 with some groups feeling the effects more strongly
AS OF FEBRUARY 19, 2021
2.0
Average number of
days missed
Days missed for being sick with
COVID-19
1.6x
More days missed by those who
indicated being an immigrant to the
US (born outside the US)
1.5x
Hispanic respondents more likely to
have missed days compared to
overall population
Days missed for caring for someone who
did not have COVID-19 but required time off
(eg, for childcare)
Quarantining due to potential COVID-
19 exposure
4.8
Average number of
days missed
1.2x
More days missed by respondents
speaking English and another language
at home
2.4
Average number of
days missed
1.6x
More days missed by those with children less
than 18 years old living at home
1.4x
More days missed by those living in large cities
1.2x
More days missed if 1824 years old
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
DAYS_MISS. How many days of work have you missed due to COVID-19 for each of the following?
11. McKinsey & Company 11
Observance of mask use and other activities limiting
interaction remain high
AS OF FEBRUARY 19, 2021
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021
5
7
5
10
11
11
12
14
15
28
15
17
22
17
21
26
26
28
26
26
80
76
73
73
69
63
61
58
59
46
5
7
5
10
11
11
12
14
15
28
15
17
22
17
21
26
26
28
26
26
80
76
73
73
69
63
61
58
59
46
Limiting the number of people I allow in my home
Wearing a facemask properly (over mouth, chin, and nose) in indoor public places
Reducing the amount of time I get together in person with family or friends indoors
Wearing a facemask properly (over mouth, chin, and nose)
in indoor private places when with those outside my household
Limiting the number of times I go out in public to the minimum necessary
Wearing a facemask properly (over mouth, chin, and nose)
in outdoor public places when in proximity to others
Maintaining ’social distancing’ of at least 6 feet apart from other people
Reducing the amount of time I get together in person with family or friends outdoors
Working from home
Cooperate with contact tracing (if asked)
Not much of the time Most of the time1
Some of the time
Actions respondents report being likely to practice over the next 6 months if recommended to do so
% respondents, n = 2,332
Rates of
reported
adherence
similar month-
over-month
1. Change in “Most of the time” vs 6/8/20 survey | Frequency defined as respondents who selected 8, 9, or 10 on a scale of 1: none of the time to 10: all of the time. Some of the time
defined as respondents who selected 4, 5, 6, or 7; not much of the time defined as respondents who selected 1, 2 or 3.
QSG1. Please indicate how frequently you take the following actions.
12. McKinsey & Company 12
Healthcare patterns continue to adjust to the current environment
Telemedicine visits and satisfaction are dropping, while return to physical settings is increasing
AS OF FEBRUARY 19, 2021
Modality of most recent appointment, by setting
11
Percentage point
decrease in
telemedicine
satisfaction since
September
N value
Source: McKinsey COVID-19 Consumer Survey, 2/19/2021, McKinsey COVID-19 Consumer Survey, 9/7/2020
8
7
7
25
19
22
14
16
47
83
86
73
71
85
81
77
28
Visits to an urgent care center
Visits to a specialist
Visits to a health clinic at a pharmacy or retail store
10
7
3
12
Visit with a pediatrician for my child 179
5
10
219
Visit with a gynecologist for non-pregnancy or non-maternity care
5
Annual wellness visits with a primary care physician (eg, GP, FP, internist)
Routine visits with a primary care physician (eg, GP, FP, internist)
Visits to a psychologist or psychiatrist
100% =
411
211
178
649
611
181
Most Recent Care Received
% of respondents who reported receiving care in the specified setting (sample size varies by row)
Change in telemedicine
(pp1) from September
2020 survey
-4
-3
-4
-9
-6
-8
-1
-1
1. pp, percentage point.
APPT1. For each of the following types of care below, indicate whether your most recent appointment was either in person or online / video (e.g., Doctor on Demand, Skype, FaceTime) with a physician or healthcare provider;
also called telemedicine.
QTMSAT1_A. Please indicate how more or less satisfied you were with your most recent telemedicine or telephone appointment compared to having an in-person appointment. [1= Much less satisfied, 10 = Much more satisfied]
1. Much more satisfied (8-10), Neutral (4-7), Much less satisfied (1-3).
In person Telemedicine Telephone