This document provides a summary of insights from McKinsey & Company's 2021 COVID-19 Consumer Healthcare Survey conducted in November 2021. Key findings include:
- 69% of vaccinated respondents plan to get a COVID-19 booster by the end of 2021. Flu shot uptake is correlated with COVID-19 vaccination.
- 40% of parents plan to vaccinate their children against COVID-19 when eligible, though concerns about side effects and the vaccine development timeline exist.
- Returning to work has had a similar positive impact on mental health for those who have and have not returned. Anxiety, depression, and distress levels are down from last year.
- Respondents are receiving most healthcare in-person and prefer
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
Saudi consumers remain optimistic about economic recovery, however they continue to spend less on discretionary items and more on essential goods.
These exhibits are based on survey data collected in Saudi Arabia from January 25 to February 10, 2021. Check back for regular updates on Saudi consumer sentiments, behaviors, income, spending, and expectations.
These exhibits are based on survey data collected in the United States between February 2019 and June 2021, as well as longitudinal surveys conducted between March 2020 and February 2021. Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
Chinese consumers’ optimism hit a new high in October. More than 80 percent say they are returning to normal routines—and many embrace digital shopping.
These exhibits are based on survey data collected in China from October 15 to 22, 2021. Check back for regular updates on Chinese consumer sentiments, behaviors, income, spending, and expectations.
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
Saudi consumers remain optimistic about economic recovery, however they continue to spend less on discretionary items and more on essential goods.
These exhibits are based on survey data collected in Saudi Arabia from January 25 to February 10, 2021. Check back for regular updates on Saudi consumer sentiments, behaviors, income, spending, and expectations.
These exhibits are based on survey data collected in the United States between February 2019 and June 2021, as well as longitudinal surveys conducted between March 2020 and February 2021. Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
Chinese consumers’ optimism hit a new high in October. More than 80 percent say they are returning to normal routines—and many embrace digital shopping.
These exhibits are based on survey data collected in China from October 15 to 22, 2021. Check back for regular updates on Chinese consumer sentiments, behaviors, income, spending, and expectations.
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
American consumers are navigating a “new normal” of living with COVID-19, embracing at-home testing and the added convenience of virtual care, and seeking new options for how and where they conduct work, according to the latest consumer healthcare insights survey.
Boost in optimism and spend intent
Consumer optimism regarding economic conditions after COVID-19 are up by more than 50% since February; strongest growth in spend intent is for out-of-home entertainment, dining out, and travel.
Indian consumers are optimistic about the economy and plan to spend more. They are open to new shopping behaviors as they transition to out-of-home activities.
These exhibits are based on survey data collected in India from October 15 to 22, 2021. Check back for regular updates on Indian consumer sentiments, behaviors, income, spending, and expectations.
Consumers’ top reasons for delaying healthcare visits in the UAE include concerns around exposure to other people coupled with a lack of trust in facility safety.
As governments and organizations continue to work toward containing COVID-19 and stem the growing humanitarian toll it is exacting, the economic effects are also beginning to be felt. Through a series of regular, global surveys, we are tracking how customers’ expectations, spending, and behaviors are changing throughout the crisis across multiple countries over time. Please check back regularly for updates.
Mexican consumers continue to be worried about their economy during the COVID-19 crisis, with optimism about a recovery climbing slowly.
These exhibits are based on survey data collected in Mexico from February 20–March 2, 2021. Check back for regular updates on Mexican consumer sentiments, behaviors, income, spending, and expectations.
Filipino consumers generally remained as optimistic in October as they were in April; however, optimism among lower-income groups declined significantly.
As the government’s COVID-19 restrictions ease, Filipino consumers are cautiously resuming spending activity. While overall optimism remained the same from April to October, optimism in the lowest income group dropped significantly, while those in the highest income group increased. Optimism among 20- to 24-year-olds also declined. Additionally, approximately 50 percent of respondents believe their finances will be impacted for at least six more months, up from only about 10 percent last April. Overall decreases in spending are expected to soften after the pandemic, but most categories will likely see spending declines linger for the long term.
These exhibits are based on survey data collected in the Philippines from April 17 to 20, and October 1 to 12, 2020.
In Qatar, the prevailing sentiment is uncertainty about the health of family members and the duration of the COVID-19 crisis. Although consumers are optimistic about the country’s economic recovery after the COVID-19 situation subsides, they are cutting their spending on almost all categories. During the crisis, consumers have both adopted and increased their usage of digital activities such as remote learning, videoconferencing, and contactless delivery and pickup of food and supplies.
These exhibits are based on survey data collected in Qatar from April 24–May 1, 2020. Check back for regular updates on Qatari residents’ consumer sentiments, behaviors, income, spending, and expectations.
After steadily improving, Japanese consumer optimism stabilizes and a majority of consumers remain cautious about returning to out-of-home activities.
These exhibits are based on survey data collected in Japan from October 15 to 22, 2021. Check back for regular updates on Japanese consumer sentiments, behaviors, income, spending, and expectations.
Central American consumers from Panama, Costa Rica, Guatemala, Honduras, and El Salvador are most concerned about their safety, the health and safety of their families, and public health generally during the COVID-19 crisis.
These exhibits are based on survey data collected in Central America from September 1–11, 2020. Check back for regular updates on Central American consumer sentiments, behaviors, income, spending, and expectations.
This document is meant to help with a narrower goal: provide facts and insights on the current COVID-19 crisis to help marketers and business decision makers. In addition to the humanitarian challenge, there are implications for the wider economy, businesses, and employment. This document includes consumer insights from third-party data providers between February 2019 and August 2021, as well as longitudinal surveys conducted between March 2020 and August 2021, in the United States. Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
Consumer optimism in Asia is highest in China, India, and Indonesia, where consumers continue to expect a quick recovery from the effects of COVID-19.
These exhibits are based on survey data collected in Australia, China, India, Indonesia, and Japan from September 4–30, 2020. Check back for regular updates on APAC consumer sentiments, behaviors, income, spending, and expectations.
As containment measures have been lifted, Australian consumers’ optimism has returned to April levels, though spending intent is still negative.
These exhibits are based on survey data collected in Australia from Sep 4–7, 2020. Check back for regular updates on Australian consumer sentiments, behaviors, income, spending, and expectations.
These insights draw upon findings from McKinsey’s Consumer Surveys from March 15–22, February 8–12, January 4–11, 2021, and in 2020, November 20, December 6, October 22–26, September 5–7, July 11–14, June 4–8, May 15–18, April 25–27, April 11–13, March 27–29, and March 16–17, 2020 on COVID 19.
US consumers exhibited strong optimism and spend in October, driven by consumers across the age and income spectrum.
Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
American consumers are navigating a “new normal” of living with COVID-19, embracing at-home testing and the added convenience of virtual care, and seeking new options for how and where they conduct work, according to the latest consumer healthcare insights survey.
Boost in optimism and spend intent
Consumer optimism regarding economic conditions after COVID-19 are up by more than 50% since February; strongest growth in spend intent is for out-of-home entertainment, dining out, and travel.
Indian consumers are optimistic about the economy and plan to spend more. They are open to new shopping behaviors as they transition to out-of-home activities.
These exhibits are based on survey data collected in India from October 15 to 22, 2021. Check back for regular updates on Indian consumer sentiments, behaviors, income, spending, and expectations.
Consumers’ top reasons for delaying healthcare visits in the UAE include concerns around exposure to other people coupled with a lack of trust in facility safety.
As governments and organizations continue to work toward containing COVID-19 and stem the growing humanitarian toll it is exacting, the economic effects are also beginning to be felt. Through a series of regular, global surveys, we are tracking how customers’ expectations, spending, and behaviors are changing throughout the crisis across multiple countries over time. Please check back regularly for updates.
Mexican consumers continue to be worried about their economy during the COVID-19 crisis, with optimism about a recovery climbing slowly.
These exhibits are based on survey data collected in Mexico from February 20–March 2, 2021. Check back for regular updates on Mexican consumer sentiments, behaviors, income, spending, and expectations.
Filipino consumers generally remained as optimistic in October as they were in April; however, optimism among lower-income groups declined significantly.
As the government’s COVID-19 restrictions ease, Filipino consumers are cautiously resuming spending activity. While overall optimism remained the same from April to October, optimism in the lowest income group dropped significantly, while those in the highest income group increased. Optimism among 20- to 24-year-olds also declined. Additionally, approximately 50 percent of respondents believe their finances will be impacted for at least six more months, up from only about 10 percent last April. Overall decreases in spending are expected to soften after the pandemic, but most categories will likely see spending declines linger for the long term.
These exhibits are based on survey data collected in the Philippines from April 17 to 20, and October 1 to 12, 2020.
In Qatar, the prevailing sentiment is uncertainty about the health of family members and the duration of the COVID-19 crisis. Although consumers are optimistic about the country’s economic recovery after the COVID-19 situation subsides, they are cutting their spending on almost all categories. During the crisis, consumers have both adopted and increased their usage of digital activities such as remote learning, videoconferencing, and contactless delivery and pickup of food and supplies.
These exhibits are based on survey data collected in Qatar from April 24–May 1, 2020. Check back for regular updates on Qatari residents’ consumer sentiments, behaviors, income, spending, and expectations.
After steadily improving, Japanese consumer optimism stabilizes and a majority of consumers remain cautious about returning to out-of-home activities.
These exhibits are based on survey data collected in Japan from October 15 to 22, 2021. Check back for regular updates on Japanese consumer sentiments, behaviors, income, spending, and expectations.
Central American consumers from Panama, Costa Rica, Guatemala, Honduras, and El Salvador are most concerned about their safety, the health and safety of their families, and public health generally during the COVID-19 crisis.
These exhibits are based on survey data collected in Central America from September 1–11, 2020. Check back for regular updates on Central American consumer sentiments, behaviors, income, spending, and expectations.
This document is meant to help with a narrower goal: provide facts and insights on the current COVID-19 crisis to help marketers and business decision makers. In addition to the humanitarian challenge, there are implications for the wider economy, businesses, and employment. This document includes consumer insights from third-party data providers between February 2019 and August 2021, as well as longitudinal surveys conducted between March 2020 and August 2021, in the United States. Check back for regular updates on US consumer sentiments, behaviors, income, spending, and expectations.
Consumer optimism in Asia is highest in China, India, and Indonesia, where consumers continue to expect a quick recovery from the effects of COVID-19.
These exhibits are based on survey data collected in Australia, China, India, Indonesia, and Japan from September 4–30, 2020. Check back for regular updates on APAC consumer sentiments, behaviors, income, spending, and expectations.
As containment measures have been lifted, Australian consumers’ optimism has returned to April levels, though spending intent is still negative.
These exhibits are based on survey data collected in Australia from Sep 4–7, 2020. Check back for regular updates on Australian consumer sentiments, behaviors, income, spending, and expectations.
These insights draw upon findings from McKinsey’s Consumer Surveys from March 15–22, February 8–12, January 4–11, 2021, and in 2020, November 20, December 6, October 22–26, September 5–7, July 11–14, June 4–8, May 15–18, April 25–27, April 11–13, March 27–29, and March 16–17, 2020 on COVID 19.
Millions of people in the United States have received COVID-19 vaccines under the most intense safety monitoring in US history. VITAS Healthcare offer an educational presentation for our partner organizations to use for their own in-house or staff training.
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Australian consumers, in view of the omicron variant, are feeling less optimistic about economic recovery than last year and remain cautious on spending.
In Australia, optimism about economic recovery has declined since the November 2020 pulse survey but remains higher than at the onset of the COVID-19 pandemic. Six in ten consumers predict routines will return to normal only after June 2022; two-thirds do not plan to splurge in 2022. Although Australian households increased their spending in the past month, net intent to spend remains negative. Digital and omnichannel adoption continues in most categories, and intent to use out-of-home services rose. Seventy-five percent of consumers have addressed the rise of omicron by changing how they engage in out-of-home activities. Most consumers have tried a different brand or retailer, especially to switch brands in pursuit of value.
HandleCFUS Series1000and all human blood products as though capable of transmitting infectious agents. -This product has not been FDA cleared or approved; -This product has been authorized by FDA under a EUA for use by laboratories certified under CLIA, that meet requirements to perform moderate or high complexity tests; -This product is only authorized for the duration of the declaration that circumstances
exist just if ying the authorization of emergency use of in vitro diagnostics for the detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Federal Food, Drug and Cosmetic Act, 21 U.S.C. § 360bbb-3(b)(1) unless the authorization is terminated or revoked sooner.
Chinese consumers have grown less optimistic about the economy, likely due to recent outbreaks of the omicron variant.
In China, overall optimism on economic recovery remains high relative to other countries surveyed. However, the share of optimistic consumers has decreased by more than ten percentage points versus October 2021, likely in reaction to recent omicron outbreaks. Omnichannel shopping behavior and adoption of digital activities continue to prevail, and intent to continue these is high. Meanwhile, intent to spend on out-of-home activities has decreased significantly.
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2021 COVID-19 Consumer Healthcare Insights
1. CONFIDENTIAL AND PROPRIETARY
Any use of this material without specific permission of McKinsey & Company
is strictly prohibited
Updated: November 18, 2021
Document intended to provide insight
rather than specific client advice
2021 COVID-19
Consumer
Healthcare Insights
2. McKinsey & Company 2
CURRENT AS OF NOVEMBER 8, 2021
Overview of
insights
COVID-19 vaccine consumer sentiment and engagement
• 69% of respondents that have received a COVID-19 vaccine plan to get a booster by end of 2021
• Flu shot receptivity correlated to COVID-19 vaccine uptake; ~50% “Already vaccinated” individuals
expect to receive a flu shot this year compared to 6% of “Unlikely”
• Significant differences in attitudes between those that have and haven’t received the COVID-19
vaccination (eg, trust in healthcare professionals, hospitalization from COVID-19)
2
McKinsey & Company
Vaccinating children
• ~10% of parents have vaccinated their children and 40% plan to do so; lower likelihood for children 5–11
years old
• ~40% of parents who do not plan to vaccinate their children expressed concern over COVID-19 vaccine
development timeline and potential long-term side effects
Return to work
• Respondents who returned to work report higher positive impact on mental health than those who have
not yet returned (35% vs 19%)
• Levels of anxiety, depression, and distress are similar across respondents who have returned to work
and those who have not yet returned; levels are down relative to last year
Health equity
• 37% of respondents believe that certain factors (eg, health insurance status, income, weight) has
negatively impacted the quality of care they received
Receiving healthcare
• Respondents are returning to in-person care across categories; virtual visits are most common for
mental health
• Most respondents have received care in their preferred setting, with most preferring in-person care
3. McKinsey & Company 3
COVID-19 vaccination: ‘Cautious’ and
‘Unlikely’ segments relatively steady
Source: McKinsey CHI-COVID-19 Survey, 9/7/2020, 10/26/2020, 12/7/2020, 1/15/2021, 3/26/2021, 5/02/2021, 8/23/2021, 8/23/2021, 11/8/2021
69%
“Already vaccinated” respondents who reported
receiving or planning to receive a COVID-19
booster by end of 2021
50%
“Already vaccinated” respondents who have
received a flu shot for 2021–22 compared to 6% of
“Unlikely” respondents
CURRENT AS OF NOVEMBER 8, 2021
3
McKinsey & Company
1. pp, percentage point.
2. Other common vaccines include MMR, Tdap, hepatitis A, hepatitis B, meningococcal,
pneumococcal, HPV, shingles.
QVAX1b. Under which timeframe of COVID-19 vaccine availability would you be most
likely to get vaccinated?
SVAX_COVID_BOOSTER. Have you received a COVID-19 booster shot?
QBOOSTER. Do you plan to get a COVID-19 booster shot should it be recommended?
19 16 15 14 15 14
41
23 17 11 9
38
43
32
16 10
18
36
59 66 71 77
2
7
Jan
15
8
12
Feb
19
2,724
Mar
21
Jun
14
May
2
2,569
Aug
23
5
6
Nov
8
100% = 2,506 2,332 3,107 2,906 2,124
Already vaccinated Interested Cautious Unlikely
Survey
date
Likelihood to receive COVID-19 vaccine
% of respondents (age 18+)
10+ pp
Difference between “Already vaccinated” and
“Unlikely” respondents indicating that they have
received other common vaccines2
Already received
COVID-19 booster
COVID-19 booster shot status
% of respondents “already vaccinated,”
n = 1,929
68
32
Not yet received booster Received booster
QFLU_VAX_2021. Did you receive a flu vaccine for last year’s
flu season (2020-21)?
TVAX_PAST. Which of following vaccines have you received?
Timeline to receive,
% of respondents, n = 886
55
23 Jan–Mar 2022
4
17
By the end of 2021
Apr 2022 or later
I don’t know
1,929
4. McKinsey & Company 4
COVID-19 vaccination: ‘Already vaccinated’ received boosters
primarily due to efficacy while the ‘Unlikely’ have strong objections to
vaccination
CURRENT AS OF NOVEMBER 8, 2021
Source: McKinsey CHI-COVID-19 Survey, 11/8/2021
Reasons “Already vaccinated”
received or plan to receive a
COVID-19 booster shot
% of respondents, n = 1,497
50
49
45
37
32
It’s the right/
responsible
thing to do
I think it would
protect me
I don’t want to risk
getting COVID-19
I was concerned
about the
Delta variant
I think it would be
safe / have few
side effects
83% Say they will not get a
COVID-19 vaccine
QBOOSTER_WHY1. Why did you decide to get a COVID-19 booster shot? Respondents could select more than one response option.
QVAX_UNLIKELY. What is the one thing that could be said or done to convince you to get the vaccine?
QSTATE_VAX. Should your state require receiving a COVID-19 vaccine to enter public sites, including schools, libraries, parks, etc., would you get a COVID-19 vaccine?
QEMP_MANDATE. If an employer has mandated or will mandate that you receive a COVID-19 vaccine to continue being employed, what have you done or would you most likely do?
QCOVID_ATTITUDE. How much do you agree or disagree with each of the following statements? Respondents selected from a 1–10 scale; “agree” is responses 8–10.
75%
Say they definitely or
probably will not get a
COVID-19 vaccine if
required by their state to
enter public sites
Unvaccinated and employed
respondents that say they
would quit or wait until
terminated if their employer
requires a COVID-19
vaccine
51%
Differences in attitudes between “Already vaccinated” and
‘”Unlikely”
% agreeing with each statement
42% 6%
57% 8%
42%
60%
55% 6%
29% 40%
I trust what my state government leaders are
sharing about COVID-19 vaccines
I trust what healthcare professionals are sharing
about COVID-19 vaccines
I feel ‘attacked’ for not getting the COVID-19
vaccine
The more pressure people put on me to get the
COVID-19 vaccine, the less I want to get it
The current spread of COVID-19 is being caused
primarily by people who won’t get vaccinated
If I get COVID-19, I won’t need to be hospitalized
Unlikely,
n = 315
Already vaccinated,
n = 1,973
“Unlikely” beliefs around
receiving a COVID-19 vaccine
% of respondents, n = 206-315
11% 41%
I just don’t care about COVID-19
5. McKinsey & Company 5
COVID-19 vaccination: “Already vaccinated” parents indicate
higher likelihood to vaccinate their children; concerns about
vaccine safety and development
CURRENT AS OF NOVEMBER 8, 2021
Source: McKinsey CHI-COVID-19 Survey, 11/8/2021
QCHILDAGE. Which age group(s) are the children who live with you? Respondents could select more than one response option.
QVAX1. How likely are you to have your child or children vaccinated for Coronavirus/COVID-19 when they are eligible?
QVAX_CHILD_WHEN. When would you most likely have your child vaccinated for COVID-19, assuming your child was eligible to receive a vaccine? [Asked among respondents likely or neutral to vaccinate their children.]
QVAX2_CHILD. Why would you be less likely to have your children vaccinated for Coronavirus/COVID-19 when they are eligible?
31
26
21
24
25
29
23
16
17
22
35
46
39
30
40
23
29
10
12–15 years old
556
4
4
1 354
4 years old
or younger
2
16–17 years old
5–11 years old
3 1,411
Overall
100% =
325
175
Don’t know
Not likely
Neutral
Likely
Already vaccinated
Vaccination status of children by
age cohort
% of respondents with children at home
Expected timeline to vaccinate
% of respondents, n = 831
Top concerns of parents who do not plan to
vaccinate their child(ren), % of respondents, n = 245
14%
“Already vaccinated” parents
who have vaccinated their
children already
48%
“Already vaccinated” parents
who are “likely” to have their
child vaccinated
44
36
32
27
24
Concerned about long-
term side effects
The development of a
vaccine is too rushed
Don’t like people telling
me what I have to do
Concerned about the
ingredients in the vaccine
Saw a report that side
effects could be serious
13%
37%
16%
32%
2%
By the end of 2021 Never
Jan–Mar 2022
Apr 2022 or later
I don’t know
6. McKinsey & Company 6
Return to work: Impact on mental health is similar for those who
have returned to work and those who have not
CURRENT AS OF NOVEMBER 8, 2021
Source: McKinsey CHI-COVID-19 Survey, 11/8/2021
RETURNEDMH. How would you describe the impact returning to work in your pre-COVID-19 environment has had on your mental health?; RETURNMH. As you anticipate going back to work in your pre-COVID-19 environment more frequently,
how would you describe the impact you expect it to have on your mental health?; DRIVERSNEG. Why do you expect returning to your pre-COVID-19 environment will have a negative impact on your mental health? Select all that apply.
DRIVERSNEG_RETURN. Why did returning to your pre-COVID-19 environment have a negative impact on your mental health? Select all that apply; QFEEL2. Over the past week have you felt depressed?; QFEEL1. Over the past week have you
felt anxious?; QFEEL2A. Please indicate your level of distress related to the Coronavirus/COVID-19 pandemic. Respondents indicated their level of distress on a scale from 1–10; high distress is 8–10.
Primary concerns returning to work
% of respondents with negative impact, n = 54 (not
returned), n = 116 (returned)
Self-reported impact of returning
to work on mental health
% of respondents
n = 338
21
14
14
16
Not yet returned
to pre-COVID-19
work environment
21
13
Returned to pre-
COVID-19 work
environment
5
24
Significant negative impact
Somewhat positive impact
Significant positive impact
Somewhat negative impact
n = 133
60
42
38
36
32
26
22
29
44
25
30
21
Worried about balancing work
with personal responsibilities
Do not want to risk getting COVID-19 and
transmitting the disease to unvaccinated
or at-risk kids, family members, friends
Worried about having less
time because of commute
Concerned for safety due to COVID-19
Worried about being less effective
at work because of more distractions
in pre-COVID-19 environment
Worried about less flexibility to
take breaks and set own schedule
Have not returned Have returned
High level of anxiety, depression, or distress
% of respondents
Have
returned
n = 445
Not yet
returned and
expect to
n = 294
Not
expecting
to return
n = 286
Anxiety
(yes
response)
Depression
(yes
response)
Distress
(high)
49 54 50
41 41 38
25 25
20
Overall
change
from
Oct 2020
- 3 pp
- 2 pp
- 10 pp
7. McKinsey & Company 7
Receiving healthcare: Respondents report primarily having in-
person appointments and preferring this mode of care
In-person appointment In-person in home
Telephone (voice call)
Online/video visit
Location where respondents received most recent care
% of respondents who reported receiving care in preferred setting or not
% of respondents for
whom location was
preferred location
87
87
84
73
89
81
89
78
85
82
90
55%
Respondents who were more
satisfied with recent telemedicine or
telephone appointment compared
to having an in-person appointment
APPT1. For each of the following types of care below, indicate whether your most recent appointment was an in-person appointment, an online/video visit with a physician (eg, Doctor on
Demand, Skype, FaceTime), also called telemedicine, or a telephone (voice call) appointment.
APPT_PREF1. Was having a(n) [APPT1 RESPONSE] for [CORRESPONDING RESPONSE FROM S15] your preferred setting for getting care for this appointment?
QTMSAT1_A. Please indicate how more or less satisfied you were with your most recent telemedicine or telephone appointment compared to having an in-person appointment.
1. Small sample size – results are directional.
CURRENT AS OF NOVEMBER 8, 2021
Source: McKinsey CHI-COVID-19 Survey, 11/8/2021
87
83
81
38
84
84
90
73
86
87
78
8
12
14
44
11
12
7
10
9
9
16
5
4
18
4
10
4
7
5
1
2
Visits with a primary care physician
for an annual wellness visit
Visits with a primary care physician for routine care
4
4
Visits with a psychologist or psychiatrist
1
Visits with a primary care physician for care
other than annual wellness visit or routine care
2
1
188
Visits with a specialist (such as an
allergist or a cardiologist)
1
Urgent care visit
1
Visit with a gynecologist for non-
pregnancy or non-maternity care
1
Visit with an obstetrician or gynecologist
for pregnancy or maternity care
3
Visit with a pediatrician for child
Visits to health clinic at a pharmacy or a
health clinic at a retail store
2
Physical therapy session
n value
788
717
568
248
538
209
791
320
351
326
7%
Overall respondents for whom site
of most recent care was not their
preferred setting
~66%
Respondents for whom most recent
site of care was virtual and not
preferred setting who wanted to be
in-person
8. McKinsey & Company 8
CURRENT AS OF NOVEMBER 8, 2021
Health Equity: Respondents
believe personal factors may
negatively impact care they receive
Source: McKinsey CHI-COVID-19 Survey, 11/8/2021
QDEMOCARE1. Do you believe any of the following NEGATIVELY affects the quality of care you receive from
your healthcare providers (eg, doctors, nurses)? Select all that apply.
QDEMOCARE2. Which has the largest negative effect?
Perception of personal characteristics on quality of
care received from healthcare provider
% of respondents indicating characteristic negatively affects their
care, n = 2,569
11
10
9
9
7
7
6
5
5
5
3
2
2
Age
Gender
Health insurance coverage
Income
Health
Weight
Race
Location of home
Ethnicity
Appearance
Occupation
Lack of health insurance
Sexual orientation
5x
Difference between Black
respondents (~15%) responding
their race negatively affects the
care they receive compared to
White respondents (~3%)
~3x
Hispanic respondents (10%) responding
their ethnicity negatively affects the care
they receive compared to non-Hispanic
respondents (4%)
Top reasons respondents believe their race/ethnicity
affects the quality of care they received from their
providers, % of respondents selecting race or ethnicity as a
reason for negatively affecting their care, n = 187
33
30
26
27
They do not listen to me
or understand my needs
They are biased against
people of my race/ethnicity
They make assumptions about
me that influence how they treat me
I feel that my care
providers “talk down” to me
63% selected “none of these”
6x
Higher likelihood that
respondents aged 25–34
believe income negatively
affects their care compared to
respondents aged 65+
1.6–2x
Higher likelihood that
respondents with both
Medicare and Medicaid and
respondents with Medicaid
(respectively) negatively
affects their care compared to
overall
