covid19 + social care

1. COVID-19 + Social Care:
How to stay strong, safe
and supportive
WEBINAR
Webinar in partnership with Sekoia, Guided
Innovation, The Disabilities Trust, Monsi Projects,
Graham Care and Avondale Care.

2. Geraint
Thomas
Consultant, Guided Innovation
(Moderator)

3. What will
happen
today.
AGENDA 15:05 - 15:30
Module 1:
The current picture
Speakers:
Geraint Thomas,
Consultant, Guided Innovation
Jocelyn Gaynor, Head of
Foundation, The Disabilities Trust
16:00 - 16:30
Open questions
An interactive Q&A session
dedicated to resolving your
current and future issues
Session moderated by
Geraint Thomas, Consultant
at Guided Innovation
15:30 - 16:00
Module 2:
Systems, processes
and people
Speakers:
Adrian Hendry,
Director, Avondale Care
Simon Francis,
Consultant, Monsi Projects
Ernie Graham,
Owner, Graham Care

4. Use
Sli.do for
the Q&A
1. Go to www.sli.do
2. Enter the event code:
#UNITEDWESTAND to
join the conversation
3. Start asking questions
HOW TO

5. MEET THE SPEAKERS: PART I
Geraint Thomas
Consultant, Guided Innovation
(Moderator)
Jocelyn Gaynor
Head of Foundation,
The Disabilities Trust

6. Geraint
Thomas
Consultant,
Guided Innovation

7. Source:
ONS

8. Source:
ONS

9. The mental health of 41% of the UK population
is at risk as a result of the coronavirus crisis.
International study reveals that 1 in 2 people in
the UK felt down, depressed, or hopeless about
the future.

13. We have a
recruitment pool
Care organisations
are getting round
to innovating
rather that talking
about innovating

14. Jocelyn
Gaynor
Head of Foundation,
The Disabilities Trust
LIVE NOW:

15. A UN policy briefing found that during the pandemic:
● 47% of healthcare workers in Canada reported needing psychological support
● 50% of healthcare workers in China reported depression
● 42% of healthcare workers in Pakistan reported moderate psychological distress
Recent ONS data reports 63% of those asked reported
feeling stressed or anxious.

16. ● Encourage people to share their emotional
reactions, recognising that different people
will tell you in different ways.
● Look for the things that unite people in a
positive way, how can we collectively
contribute and articulate it.
Listen for the
different voices

17. ● Make sure what you communicate doesn’t have
a particular weight or message to one group or
need
● Give as much information as you can – silence
creates a vacuum in which anxiety can thrive.
● Keep communicating what you are doing to
keep people safe and well – Service users and
staff
Communicate,
communicate!

18. ● Acknowledge the uncertainty, worries
and anxiety
● Find the positives stories
● Encourage and provide the moments
of calm, space and reflection
● Create the moments of calm
Create moments
of calm

19. Use
Sli.do for
the Q&A
1. Go to www.sli.do
2. Enter the event code:
#UNITEDWESTAND to
join the conversation
3. Start asking questions
HOW TO

20. Simon Francis
Consultant, Monsi Projects
MEET THE SPEAKERS: PART II
Ernie Graham
Owner, Graham Care
Adrian Hendry
Director, Avondale Care

21. Adrian
Hendry
Director, Avondale Care
LIVE NOW:

22. How to cope with the responsibility
and stress of being a care operator
- what are you prioritising now?

23. ● Anxious Staff
● Anxious Residents
● Anxious Relatives
● Staff off sick
● Staff Self Isolating
● Staff shielding
● PPE Shortage, Increase in cost & Scammers
● Constantly changing guidelines
● Conflicting guidelines from different
regulatory bodies
● Experts on Facebook pages
Care Homes are experiencing
an extremely anxious time at
present for various reasons:

24. ● Monitor the guidelines daily and be
prepared to change accordingly at moments
notice.
● Conduct Zoom meetings daily and weekly
with a number of groups to remain up to
date and compliant.
● Ensure we have communicated the correct
information at the right time to the relative
people in a clear and concise manner.
● Ensure we have all the evidence necessary
to prove what, when, how and to whom we
did things for future investigation.
We have had to:

25. Simon
Francis
Consultant, Monsi Projects
LIVE NOW:

26. Monsi Projects
How good is your data and
how long does it take to get it?
● Is it in real time?
● Do you think it’s accurate?
● Could it be trusted to help you make business
decisions or are you using hunches from your
experience in the sector?
● Is there any information that you are not able
to get that you need?

27. Monsi Projects
How easy do your staff find
your systems to use?
● Are they intuitive?
● Have they had appropriate training and
support?
● Is there clarity around policy and
process for using the systems they are
given and are staff checked for their
competency?

28. Monsi Projects
Is the IT infrastructure
supporting your staff?
● Are the computers and other equipment still
fit for purpose?
● Does the home have good connectivity and
bandwidth to aid the current systems or any
of the new things you are thinking of?
● Do your systems allow for ‘joined up
thinking’?

29. Ernie
Graham
Owner, Graham Care
LIVE NOW:

30. Data integration with predictive algorithms
Communicating data to carers/relatives
Regulatory – translate hard data into soft outcomes
1
2
3
Digital Transformation Programme Objectives

31. Best in breed systems for each area of data acquisition: care
planning & recording, medication management, call bell data, staff
rostering (i.e . Planday!), staff and resident movements, vital signs
and sleep monitoring.
Real time transfer all the data from these systems in one data lake
Bespoke app to inform residents/relatives with live information
about the residents wellbeing.
Predictive analytics to identify risk areas (e.g. COVID-19 symptoms)
and improve care planning
1
2
3
4
Digital Transformation Programme Elements

32. Use
Sli.do for
the Q&A
1. Go to www.sli.do
2. Enter the event code:
#UNITEDWESTAND to
join the conversation
3. Start asking questions
HOW TO

33. Q&A session
ASK AWAY

34. Thank you
IT’S A WRAP
Monsi Projects