The document summarizes Megan Bowen's internship at Oconee Memorial Hospital's Medical Staff Services Department. It describes her duties like data entry, file preparation, and meeting attendance. It also outlines key department projects on physician scheduling software (Qgenda) and secure messaging (TelmedIQ) that Megan contributed to by updating provider information and creating an informational bulletin board. Finally, it discusses a performance satisfaction survey Megan created to collect feedback on the department's provider onboarding process.

1. S I T E : O C O N E E M E M O R I A L H O S P I TA L
M E G A N B O W E N – S P R I N G 2 0 1 8
MEDICAL STAFF SERVICES
DEPARTMENT INTERNSHIP

2. Oconee Memorial Hospital is a GHS organization that is located at:
298 Memorial Dr, Seneca, SC 29672

3. OCONEE MEMORIAL HOSPITAL
• Oconee Memorial Hospital is a not for profit hospital that
consists of 169 beds featuring inpatient services, outpatient
services, and community-based services.
• Community based services include physician practices, a
long-term nursing care facility, and a residential hospice
house.
• The hospital was founded in 1939 with a new tower that
opened in June of 2009. The addition allowed for 12 new
critical care beds to be available, 20 Progressive Care Unit
beds to be available, and also 7 Labor/Deliver/Recovery
and Postpartum rooms to become available.
• The Emergency Department is currently featuring 20 beds,
but is getting ready to undergo an expansion.

4. VISION STATEMENT
VISION
• Transform healthcare for the benefit of
the people and communities we serve.

5. MISSION STATEMENT
MISSION
• Heal compassionately. Teach
innovatively. Improve constantly.

6. VALUE STATEMENT
VALUES
• Together we serve with integrity,
respect, trust and openness.

7. MEDICAL STAFF SERVICES
DEPARTMENT
• The MSSD is made of two individuals. The manager
is Lois Blakley and the Coordinator is Kaye Freeman.
• Medical staff services is a department that focuses
heavily on medical staff and credentialing
functions.
• This department is the support that the medical
providers receive as they are going through the
initial application process, reappointments, privilege
requests, and much more.

8. MEDICAL STAFF SERVICES
DEPARTMENT
Pictured from left to right: Lois Blakley, Megan Bowen, and Kaye Freeman.

9. MY DUTIES
• My daily activities varied depending on what was going on for
the day. Some of the things that I was responsible for doing
were:
• Going to the managers meeting Monday mornings, and
safety huddle every morning.
• Data entry into EchoCloud
• Create files for providers if they did not already have one
• Help prepare for reappointments
• Administrative duties
• Scan and copy documents
• Work on projects that I may have been delegated
• Prepare for meetings
• Meeting minutes

10. MY WORK SPACE
The office that I
worked in was
located across
the hall from
Mrs. Lois Blakley
and next door to
Mrs. Kaye
Freeman which
helped to make
communication
and staying up
to date on
everything very
easy.

11. MY VIEW
This is the view outside of my office
window.

12. IMPORTANT MEETINGS
• Some important meetings that I have attended are:
• Credentials meeting
• MCC meetings
• MEC meetings
• QRS meetings
• Department managers meetings
• Qgenda and TelmedIQ meetings
• Up Front meeting
• Safety Huddle meetings

13. QGENDA PROJECT
• The Qgenda project is a physician scheduling
software that is able to help with scheduling of all
physicians, including on-call physicians.
• I was able to help with this project by updating
providers’ telephone numbers and email addresses
into Echo Cloud.
• I also edited the start times in Qgenda on groups of
practices and physicians within the call schedule.
• One product that I contributed to the Qgenda
project was an informational bulletin board that I
created.

14. QGENDA
This is a sample of what a schedule in Qgenda would look like. Due to
HIPPA this is just a sample, not an actual schedule from Oconee Memorial.

15. TELMEDIQ PROJECT
• TelmedIQ is an integrated HIPAA compliant messaging
platform to help improve patient care.
• Providers and staff are able to access the TelmedIQ app
using their phones or their computers to message one
another securely.
• TelmedIQ is a type of pager replacement that is being
used and the app provides a virtual pager number and
ensures reliable message delivery.
• I was able to attend meetings in the weeks prior to
TelmedIQ’s go live, and also update information in Echo
Cloud for this project as well.
• The informational bulletin board was also in regards to
the TelmedIQ project as well.

16. TELMEDIQ

17. In this picture I was presenting my ideas for the Qgenda and TelmedIQ
bulletin board. Due to some information that is sensitive, the presentation
area was staged.

18. BULLETIN BOARD PROJECT
The informative bulletin board featuring the Qgenda and TelmedIQ projects to
help educate the staff.

19. The finished product of the Qgenda and TelmedIQ informative bulletin
board.

20. PERFORMANCE SATISFACTION SURVEY
• My final project at my internship site was to create a
performance satisfaction survey for the Medical Staff Services
Department.
• The audience of the survey was aimed at the medical
provider and the office/practice manager.
• The goal was to find out how the MSSD did onboarding the
medical provider and if there was anything that could have
gone better.
• The survey is 10 questions long, and I was able to
communicate with office managers and with Mrs. Lois about
the draft for feedback before editing the final draft.
• I was able to send the survey out to several providers and
office managers, and now have a few responses.
• This survey has created a way for the MSSD to receive positive
feedback on the wonderful work they are performing, and a
way to track their successes.

21. PERFORMANCE SATISFACTION SURVEY
A snip it of the performance satisfaction survey I created.

22. CONCLUSION
• My internship experience in the Medical Staff
Services Department was very valuable. I learned a
lot of important information about medical
credentialing, and I also learned that this field that I
am going in to has a lot to offer. This experience has
been enlightening and I am excited to see where
the path will lead me next.