Pia Marcussen is applying for the position of Assistant Produce Manager at Farm Boy. She has extensive retail experience as the current Warehouse Manager at Susan J, where she is responsible for inventory management, receiving and distributing merchandise, and organizing special sales events. Pia has strong customer service skills and enjoys the challenges of learning new aspects of the retail business. She hopes to use her skills and experience to help Farm Boy provide exceptional customer service and looks forward to discussing the role further.

1. Dear Sir or Madam,
My name is Pia Marcussen and I am, potentially, the next Assistant Produce Manager
for Farm Boy. Although I have not worked in the food sector, I have a wealth of retail
experience. Please allow me to take this opportunity to convince you that I am the best
choice for this position.
I have a strong work ethic and an eagerness to learn. As a result, I have developed
many skills and learned a great deal about the business of retail. Good customer service
is the cornerstone of any successful business and I am well-trained in that area. I have
developed a loyal clientele at Susan J by treating customers with respect, doing my best
to meet their needs and resolving any problems/issues that occasionally surface with
professionalism and efficiency.
As the Warehouse Manager, I am responsible for receiving and ticketing all
merchandise and ensuring that it arrives on the sales floor in a timely manner. Since
fashion retail is season-based, I must also ensure that any carryover stock is prepared
and sent to the stores at the appropriate time to avoid any missed opportunities for sales.
I process any adjustments to our current inventory, including receiving /distributing
merchandise and handling vendor returns, through our computerised inventory system.
I also keep any back-up stock and off-season goods organised in the warehouse and make
sure that they are ready when needed to go onto the sales floor.
I work alongside the owner to determine what stock should go onto the sales floor in
the outlet and how that stock should be merchandised and displayed. I have also been
instrumental in making sure that our special 1-day blow out sales are well-planned, well-
stocked and organised and therefore very successful. I have been involved in many local
bridal shows and other off-site projects determining what stock to include and setting up
the displays. While I currently work independently in the warehouse, I have supervised
teams of co-workers in the past and continue to do so in the case of the special projects I
mentioned.
In the course of my career at Susan J, I have developed the skills to be successful both
on the sales floor and behind the scenes: customer service, merchandising & display,
inventory management and control, scheduling, purchasing, etc. I am an active
participant in the regular staff meetings, offering advice, observations and suggestions
with a particular focus on improving customer service and maintaining good co-worker
relations.
I have spent many years learning this business and look forward to taking on the
challenges of a new career direction. I admire the way your company does business with
its focus on fresh and on exceptional customer service. I hope you will give me the
opportunity to sit down and discuss the possibility of taking my career in the Farm Boy
direction.
Sincerely, Pia Marcussen