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INTERNAL
Jack Dyson,
Global Head of Content Strategy
SAP Customer Experience
Month 00, 2019
Couture content and
journalistic hacks
INTERNAL
Jack Dyson,
Global Head of Content Strategy
SAP Customer Experience
Month 00, 2019
Couture content and
journalistic hacks
INTERNAL
Jack Dyson,
Global Head of Content Strategy
SAP Customer Experience
Month 00, 2019
Couture content and
journalistic hacks
ONE: JOURNALISTIC HACKS
5INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
What marketers can learn from publishers
6INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Awareness
Interest
Discovery
Consideration
Action
Use
Advocacy
Support portal,
in-store, word of
mouth, reviews,
contact center,
face to face
7INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
THE NEWSROOM
8INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SCOOP?
9INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Tried - and tested - gateways
10INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Tried - and tested - gateways
11INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Tried - and tested - gateways
12INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
1: If you build it, they still might not come.
13INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
2: Follow a solid governance model
AnalyzePlan Creative
Strategic Execution
Governance*
Publish /
promote
Driver
(vision/
strategy)
CEO/CMO/VP
Ensures
consensus
Awards
creative
mandate
Manager/
director
(strategy/
tactics)
Doer and
collaborator,
ensures overall
execution stops
things being
siloed
Creative
lead
(brand
advocate)
CEO/CMO/VP/
consultant: are
we on brand,
message,
quality?
Producer
(coordinate
workflow)
Focused on
content creation –
also ensure
omnichannel
segmentation
SEO/
analytics
(reporting)
Insights to
maximize ROI –
what’s working?
What’s not?
PR/
comms
(Distrib.)
Maximise visibility
beyond owned.
Build paid &
earned.
Customer
advocate
(reality
check)
SEO/
analytics
(reporting)
Insights to
maximize ROI
Outside-in CX
focus – can be
sales collab.
*next page
14INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
2: Follow a solid governance model
AnalyzePlan Creative
Strategic Execution
Governance*
Publish /
promote
Driver
(vision/
strategy)
CEO/CMO/VP
Ensures
consensus
Awards
creative
mandate
Manager/
director
(strategy/
tactics)
Doer and
collaborator,
ensures overall
execution stops
things being
siloed
Creative
lead
(brand
advocate)
CEO/CMO/VP/
consultant: are
we on brand,
message,
quality?
Producer
(coordinate
workflow)
Focused on
content creation –
also ensure
omnichannel
segmentation
SEO/
analytics
(reporting)
Insights to
maximize ROI –
what’s working?
What’s not?
PR/
comms
(Distrib.)
Maximise visibility
beyond owned.
Build paid &
earned.
Customer
advocate
(reality
check)
SEO/
analytics
(reporting)
Insights to
maximize ROI
Outside-in CX
focus – can be
sales collab.
*next page
15INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
2: Governance – collaborative, accountable effort
Head of committee / Executive sponsor
e.g. CMO
Point of ultimate arbitration/escalation
Meets once per quarter
Committee members
e..g. head of content, snr mkting, sales, CTO
Content, oversight, veto per expertise
Meets once per quarter
Head of working group
e.g. web editor
Leads content calendar, vetos content
Meets once per month
Working group members
e..g. content engineer, creative, SEO
Personalization, localization, assigns work,
Meets once per month
One governance committee
Multiple working groups per content streams
16INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
3: Follow solid editorial process
PLAN COMMISSION CREATE CHECK PUBLISH
LISTEN ADAPT
17INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
4: Get great talent
18INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
4: Get great talent
19INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
5: Sense Check
20INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
6: Be charming
21INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
7: Squeeze the value
Big block
Commercial
Support
Your
issue
Channels:
• Branded social media accounts
• Personal social media accounts
• Homepage notification banner
• App store changelog
• Email newsletters
• Marketing landing pages
• Blogs on owned websites
• Blogs on hosted platforms (e.g.,
Medium, WordPress)
• In-product notification areas
• In-store
• ATL
• DOOH
Content needs to work hard – consistent across multiple channels, touchpoints and moments
22INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
8: Say it again (with originality)
 BTS photos
 Interviews
 Multiple (shorter)
social edits
 Marketing
 Pre-sales
 Enablement
 Nurture
23INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
8: Say it again (with originality)
 BTS photos
 Interviews
 Multiple (shorter)
social edits
 Marketing
 Pre-sales
 Enablement
 Nurture
24INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2B = Boring and Bland?
9: Every page must engage
25INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
10: The power of inclusion
26INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
10: The power of inclusion
TWO: COUTURE CONTENT
28INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Hard times arouse an
instinctive desire for
authenticity.”
Coco Chanel
29INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
COUTURE CONTENT
“My favorite thing is a black
sweater and skirt, which you
can wear all the time by
changing the accessories.
Yves Saint Laurent
30INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
“Elegance does not consist of
putting on a new dress.”
Coco Chanel
31INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Chanel B2B: Le Tribune
32INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Le Tribune: Personal distribution…and fun!
33INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Bespoke B2B for Pernod Regal (internal comms)
34INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Bespoke B2B for Pernod Regal (internal comms)
35INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
With couture, the great thing is that each piece
has its own character,
and you have space to explore and
continue themes season after season.
Giles Deacon
36INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ
With couture, the great thing is that each piece
has its own character,
and you have space to explore and
continue themes season after season.
Giles Deacon
Thank you.
JACK DYSON
@DYSONOLOGY
Jack.Dyson@SAP.com

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Couture content and the journalist's approach

  • 1. INTERNAL Jack Dyson, Global Head of Content Strategy SAP Customer Experience Month 00, 2019 Couture content and journalistic hacks
  • 2. INTERNAL Jack Dyson, Global Head of Content Strategy SAP Customer Experience Month 00, 2019 Couture content and journalistic hacks
  • 3. INTERNAL Jack Dyson, Global Head of Content Strategy SAP Customer Experience Month 00, 2019 Couture content and journalistic hacks
  • 5. 5INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ What marketers can learn from publishers
  • 6. 6INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Awareness Interest Discovery Consideration Action Use Advocacy Support portal, in-store, word of mouth, reviews, contact center, face to face
  • 7. 7INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ THE NEWSROOM
  • 8. 8INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ SCOOP?
  • 9. 9INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Tried - and tested - gateways
  • 10. 10INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Tried - and tested - gateways
  • 11. 11INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Tried - and tested - gateways
  • 12. 12INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 1: If you build it, they still might not come.
  • 13. 13INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 2: Follow a solid governance model AnalyzePlan Creative Strategic Execution Governance* Publish / promote Driver (vision/ strategy) CEO/CMO/VP Ensures consensus Awards creative mandate Manager/ director (strategy/ tactics) Doer and collaborator, ensures overall execution stops things being siloed Creative lead (brand advocate) CEO/CMO/VP/ consultant: are we on brand, message, quality? Producer (coordinate workflow) Focused on content creation – also ensure omnichannel segmentation SEO/ analytics (reporting) Insights to maximize ROI – what’s working? What’s not? PR/ comms (Distrib.) Maximise visibility beyond owned. Build paid & earned. Customer advocate (reality check) SEO/ analytics (reporting) Insights to maximize ROI Outside-in CX focus – can be sales collab. *next page
  • 14. 14INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 2: Follow a solid governance model AnalyzePlan Creative Strategic Execution Governance* Publish / promote Driver (vision/ strategy) CEO/CMO/VP Ensures consensus Awards creative mandate Manager/ director (strategy/ tactics) Doer and collaborator, ensures overall execution stops things being siloed Creative lead (brand advocate) CEO/CMO/VP/ consultant: are we on brand, message, quality? Producer (coordinate workflow) Focused on content creation – also ensure omnichannel segmentation SEO/ analytics (reporting) Insights to maximize ROI – what’s working? What’s not? PR/ comms (Distrib.) Maximise visibility beyond owned. Build paid & earned. Customer advocate (reality check) SEO/ analytics (reporting) Insights to maximize ROI Outside-in CX focus – can be sales collab. *next page
  • 15. 15INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 2: Governance – collaborative, accountable effort Head of committee / Executive sponsor e.g. CMO Point of ultimate arbitration/escalation Meets once per quarter Committee members e..g. head of content, snr mkting, sales, CTO Content, oversight, veto per expertise Meets once per quarter Head of working group e.g. web editor Leads content calendar, vetos content Meets once per month Working group members e..g. content engineer, creative, SEO Personalization, localization, assigns work, Meets once per month One governance committee Multiple working groups per content streams
  • 16. 16INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 3: Follow solid editorial process PLAN COMMISSION CREATE CHECK PUBLISH LISTEN ADAPT
  • 17. 17INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 4: Get great talent
  • 18. 18INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 4: Get great talent
  • 19. 19INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 5: Sense Check
  • 20. 20INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 6: Be charming
  • 21. 21INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 7: Squeeze the value Big block Commercial Support Your issue Channels: • Branded social media accounts • Personal social media accounts • Homepage notification banner • App store changelog • Email newsletters • Marketing landing pages • Blogs on owned websites • Blogs on hosted platforms (e.g., Medium, WordPress) • In-product notification areas • In-store • ATL • DOOH Content needs to work hard – consistent across multiple channels, touchpoints and moments
  • 22. 22INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 8: Say it again (with originality)  BTS photos  Interviews  Multiple (shorter) social edits  Marketing  Pre-sales  Enablement  Nurture
  • 23. 23INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 8: Say it again (with originality)  BTS photos  Interviews  Multiple (shorter) social edits  Marketing  Pre-sales  Enablement  Nurture
  • 24. 24INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ B2B = Boring and Bland? 9: Every page must engage
  • 25. 25INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 10: The power of inclusion
  • 26. 26INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ 10: The power of inclusion
  • 28. 28INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Hard times arouse an instinctive desire for authenticity.” Coco Chanel
  • 29. 29INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ COUTURE CONTENT “My favorite thing is a black sweater and skirt, which you can wear all the time by changing the accessories. Yves Saint Laurent
  • 30. 30INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ “Elegance does not consist of putting on a new dress.” Coco Chanel
  • 31. 31INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Chanel B2B: Le Tribune
  • 32. 32INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Le Tribune: Personal distribution…and fun!
  • 33. 33INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Bespoke B2B for Pernod Regal (internal comms)
  • 34. 34INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ Bespoke B2B for Pernod Regal (internal comms)
  • 35. 35INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ With couture, the great thing is that each piece has its own character, and you have space to explore and continue themes season after season. Giles Deacon
  • 36. 36INTERNAL© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ With couture, the great thing is that each piece has its own character, and you have space to explore and continue themes season after season. Giles Deacon