CorvisaOne Analytics
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CorvisaOne Analytics provides real-time dashboard widgets, reports, and data feeds to monitor contact center performance. The dashboards allow users to easily view metrics like wait times, agent statuses, and abandonment rates. Pre-built reports on agents, calls, and queues can be customized and scheduled for delivery. Real-time event feeds also give instant access to data for third party integrations and alerts.
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Internet of Everything (IoE) - Connected Workforce
CorvisaOne Analytics
- 1. sales@corvisa.com | 877.487.9256 | www.corvisa.com CorvisaOne® Analytics Make decisions in real-time and get instant access to all of your data with CorvisaOne Analytics real-time event feeds, dashboard widgets and reports. Utilize our real-time dashboard widgets to monitor wait times and view the number of agents in each queue, plus quickly view your abandonment rate to stay compliant with regulations. CorvisaOne Analytics eliminates the hassle of manually pulling and merging reports by automating, scheduling and sending reports to specific users. Input values can be added or removed to customize CorvisaOne reports so they fit your unique business needs. Dashboards DASHBOARD FEATURES Easy Configuration: Dashboard widgets can be added, removed, resized, moved and configured independent of one another. Customization Options: Ability to rename widgets to more accurately reflect your business operations. Supervisor Functionality: Listen, whisper and barge functionality allows supervisors to monitor calls to ensure quality of service. Third-Party Integrations: Integrate third-party data into your dashboard widgets for a consolidated view. Mobile App: Monitor your agents and queues wherever you are with our mobile app. View Queue Agent Stats and Queue Stats directly from your iPhone. NATIVE DASHBOARD WIDGETS > Queue Calls > Queue Agent Stats > Queue Stats
- 2. About Corvisa® Corvisa provides businesses with a single source for cloud communications solutions. As the only provider of a true product-plus-platform offering, Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform. Backed by carrier-class network reliability and a passion for delivering unbeatable support, Corvisa is making cloud communications better. www.corvisa.com | 1.877.487.9256 sales@corvisa.com | 877.487.9256 | www.corvisa.com Native Reports Leverage our native reports or customize them to fit your exact needs. Agent Reports Agent Roster Agent Activity & Call Log Agent Status > Date - Person / Person - Date > Log > Log - Data Version Maximum Concurrent Users > Daily Review > Max Interval Detail Real-Time Event Feeds Gain access to your data instantly with our real-time event feeds. Create alerts and integrate with third-party tools to make business decisions in seconds. Call Reports Incoming Call > Call Detail > Detail by User > Detail by Date > Summary by User Grouping Direct Call > Date - Person / Person - Date > Detail Master Call Log Queue Reports Abandoned Call > Report Detail > Report Summary Adherence Coaching Queue Interval Queue Performance Chart