Cornerstones Education installed a new phone system in 2012 that ended up making their call handling less efficient due to bad advice and internet issues. In 2013, Solution assisted Cornerstones by providing temporary call support and then proposed an infrastructure solution using their SolCom system. The SolCom system provided faster internet speeds, improved call routing efficiency, increased VOIP capabilities, voicemail to email, and a dedicated lease line for stability. This led to Cornerstones achieving their goals of robust telephony and increased sales capabilities.

1. Success Stories Cornerstones Education

2. The Whole Story
Just around the corner
In November 2012, Cornerstones Education installed a new telephone system in order to enable them
to receive & handle calls more effectively. Unfortunately, the system didn’t do exactly as they had been
advised – due to some bad advice and a flaky internet connection the new system actually made them
less efficient.
Solution assisted on 5th September 2013 providing support through SolCom to handle expected call
volumes & a voicemail to email service. This provided evidence of Solutions capabilities & attention to
its customer service. Over the next couple of months a proposal was agreed with regard to the
infrastructure & for SolCom to be commissioned.

3. 400% IVR Bandwidth
Faster internet speed Improved efficiency in
call routing
Increases allowed VOIP
to be installed

4. Their Story
The cornerstones of education
Cornerstones Education is a company passionate about education, helping teachers teach well, and
children thrive throughout their education. Their team is made up of teachers, head teachers, advisors
and consultants dedicated to giving children a rich, quality learning experience that completely
supports the national curriculum.
They believe that learning is brought to life by high quality teaching, inspirational learning activities
and opportunities to listen and plan for the developing interests and motivations of children.
The most important underlying principle of a curriculum is to help children learn. Their successful
curriculum is brought to life by high quality teaching, inspirational learning activities and opportunities
to listen and plan for the developing interests and motivations of children.

5. Their Goal
Innovation is their philosophy
As with all customer facing businesses, Cornerstones Education has an enormous reliance on their
staff to respond to calls & online enquires. What if they missed a call? Can a smart IVR system
handle & increase their sales capabilities? Is there a Solution?
As technology takes great strides forward so do Cornerstones Education. Solution Telecom is
consistently developing smarter elements to their existing platforms to allow cost reductions across
the business whilst improving the service delivered to their customers. Cornerstones Education is
now wanting to maximise the use of their call recording, social media and a whole host of other
exciting technological advances.

7. “Solution really helped us get out of a hole. The existing
system we had in place just wasn’t working how we expected
and in order for us to achieve our goals we really were reliant
on a robust telephony system. Fortunately Solution came
along and within the first 3 weeks of installation we had
already noticed a significant difference”
Karen Moss, Operations Manager, Cornerstones
Education

8. Their Solution
SolCom was introduced in September 2013 after initially being developed for the fast moving and heavily
call dependent taxi industry. SolCom is reliable; over 90% of system faults that do occur are identified
and fixed before Cornerstones Education know they exist. The increase in bandwidth has allowed for
remote staff to have easy access to the database and any call functionality they require.
Then there is the smarter advances; using IVR to route calls and all voicemail are now emailed directly to
the relevant member of staff. Should there be any need to review a call; SolCom will have it ready as
soon as the call is complete.
If the worst happens and a component of the SolCom system breaks – SolCare+ is in place to react & fix
the issue within 4 hours but with resilience and dual clusters built into the platform the calls are not lost!

9. Their Success
Cornerstones Education achieved the following results
from its SolCom endeavours:
 400 times faster broadband speed
 Voicemail to email
 Dedicated lease line connection provides stability