The document discusses the benefits of joining a veterinary cooperative (co-op). As a co-op, members can access group purchasing at competitive prices without minimum quantities, business management services, and cremation services. The co-op also provides practice consultants, education opportunities, and other services. Members save money through volume discounts and lower prices on supplies needed to run their veterinary practices.

1. YOU LOVE THE ANIMALS, WE’LL LOVE THE BUSINESS
We know that you’re a veterinarian because you love caring for animals. Too bad caring for
animals also means running a business, but it does. That’s why we’re here.
AND THAT’S WHY WE’RE A CO-OP
As a co-op, we have the resources to provide each other with things we couldn’t do on our own.
Group purchasing at competitive prices without minimum quantities. Business management
services to allow you more time with your patients. Dignified, caring cremation services. Practice
consultants that stop by regularly with big ideas whether or not you’re a big customer. Factoring
in the value of all of the services we provide, the co-op is always a better value in the long run.
CO-OP DRIVEN,
SOLUTIONS FOCUSED

2. • Access to most major veterinary manufacturers’ products
• We become your warehouse so you may order as needed with no minimum quantities
• NEW warehouse scanning system enables stricter inventory control and efficient order processing
• 24/7 online ordering
• You can also place your order by phone, email, or fax Monday-Friday, 8am-5pm (CST)
• Convenient delivery, usually by next day
• Personable, not pushy, Veterinary Practice Consultants and Inside Account Representatives to
assist you with product and service questions
• Member Volume Purchase Discount (MVPD)
• Dinners throughout the year for you to enjoy a free meal, network with your colleagues and earn
CE all at once.
• VHA Expo: A full day of practice management and technical education with an opportunity to
earn more than 6 CE credits combined with an exhibition of new products and services from over
50 manufacturers and vendors.
• Minnesota Veterinary Institute (MVI): A year-long education series presented by educators from
the University of Minnesota College of Veterinary Medicine that combines lectures and wet labs
for in-depth learning.
• Seminars and webinars throughout the year! Topics have included finance management, digital
marketing, defending your pharmacy, dermatology, client relations, leadership, communication
and healthcare reform.
LOW COST EDUCATION
GROUP PURCHASING
VHA CO-OP BENEFITS
AND
HOW IT WORKS

3. • Dignified and reliable cremation services
• Online cremation portal for you to track the progress of each individual animal’s cremation
• Low, competitive pricing
• 10 point check system to ensure that each pet is correctly identified and ashes are returned to the
rightful owner
• Over 30 years of industry-leading experience
• Largest pet cremator in Minnesota
• 3-day turnaround in the Metro area, weekly turnaround for selected routes in Greater Minnesota
• Unique keepsakes, urns and jewelry in a convenient catalog to share with clients
• Bookkeeping and
accounting services
• Budget establishment and
tracking
• Business plan development
• Fee setting
• Financial health assessment
• Key Performance Indicator
(KPI) dashboard
• Practice valuations
• Wellness plan development
and implementation
• Onsite, phone and email
support
• Associate DVM contracts
• Employee handbooks
• Job Descriptions
• Recruitment (Headhunting)
services
• Labor Law poster service
• Annual performance reviews
• Employee satisfaction
surveys
• Wage and benefit analysis
• Branding and identity
consulting and design
services
• Client service testing and
feedback (secret shoppers)
• Digital customer satisfaction
surveys
• Online reputation defense
• Pet owner mailing lists
• Graphic design services
• Google AdWords campaigns
• Annual marketing plan and
calendar
FINANCIAL HEALTH
SERVICES
HUMAN RESOURCES
SUPPORT
MARKETING
SERVICES
CARING CREMATION
BUSINESS SERVICES
Become a member and enjoy co-op pricing on products and
services you use in your clinic every day.
Enjoy a VHA rebate on your purchasing. No other distributor
returns their profits back to their members like we do.

4. “Since becoming a member, VHA has gone above and beyond my expectations. The staff is so friendly
and willing to go that extra mile to help us with any and all of our ordering or business needs. I have
never worked with a company as vested in the success of my business as I am! Thank you VHA!”
-- Abby Coodin, Painted Sky Veterinary Services, LLC
“I have been a member of VHA for many years, and its value to my practice just keeps growing. The ability
to get group pricing on small quantities of product got me started when my practice was small, and now
that it has grown, it still offers great value to us. I was a member of the old Member Services committee for
several years, and this virtually unknown group of vets, techs, and VHA reps was instrumental in starting
the Expo, expanding CE opportunities, and pointing the Group toward what it has become, a valuable,
resource-laden tool for practices of all sizes. It’s been fun to see it take off. The new management that
came in several years ago has done an amazing job expanding the territory, scope and mission of VHA.”
-- Dr. David Menard, Northside Pet Hospital
“VHA not only provides an excellent pricing structure, they also offer us a wider variety of available
products so we can buy closer-to-need. They are our ‘go-to’ people on anything we need.”
-- Dr. Ken Ambrose & Dr. Julia Berndt, Minnesota Valley Pet Hospital
“In March 2013, we switched from Wells Fargo to VHA’s Preferred partner, US Bank. We were astounded
by the savings. For 2013, our year-to-date savings on credit card processing is over $20,000. In
addition, the customer service at US Bank has been phenomenal. I highly recommend their services.
Thank you VHA for making this excellent recommendation to the members.”
-- Dr. Jennifer Blair, St. Francis Animal & Bird Hospital
“I have been a member since 1985 and have appreciated the vision the founders had to provide the
private practitioner with a better way to manage their inventory expenses. Almost thirty years later,
VHA has expanded their role to include reliable cremation services, daily deliveries, the annual Expo
and many preferred service partners. It’s great to have the ability to purchase in smaller quantities at
competitive prices and receiving an annual Member Volume purchasing Discount is amazing! VHA is a
unique organization in the veterinary world. We need to continue our membership and support VHA’s
efforts because we are the ultimate winners!”
-- Dr. Anna Davies, Crossroads Animal Hospital
370 Bridgepoint Way
South St. Paul, MN 55075
Phone: 651.451.6669 or 800.392.0446
Fax: 651.451.6788
www.veterinaryha.org
TESTIMONIALS