Michelle Palacio Cook has over a decade of experience in instructional design. She is skilled in e-learning design, project management, and developing training for a variety of industries. Cook is proficient in various authoring tools and has expertise in designing effective learning experiences. She has worked as an independent consultant and for companies such as SunTrust and Affiliated Computer Services.

1. MICHELLE PALACIO COOK
751 Alison Jane Court 770.315.7097
Kennesaw, GA 30144 tmcook1@bellsouth.net
QUALIFICATIONS SUMMARY
Senior instructional designer with more than a decade of experience in designing and developing training in a
variety of industries. Adept at communicating and collaborating with clients and subject matter experts to develop
instructional content that meets business objectives. Recognized for using leadership, teamwork, and persistence
to implement strategies for improving organizational efficiency. Passionate about designing and developing training
that maximizes employee performance. Expertise includes:
• E-Learning Design and Development • Project Facilitation/Management
• Virtual and Instructor-Led Training Delivery • Graphic Design/Development
• Technical Writing and Information Mapping • ADDIE Model Implementation
PROFESSIONAL EXPERIENCE
COOK TRAINING GROUP – Atlanta, GA Nov 1997-Present
President
As an instructional design and technical writing consultant, collaborated closely with clients and subject matter experts to
manage, design, develop, and quality assure training, as well as policy and procedural documentation. Clients included IBM,
AIG, Cox Communications, Johnson and Howard Technologies, and ADP.
Leadership
• Acted as initial project coordinator in the absence of the project manager and identified and championed the
need for obtaining additional resources for the project Mentored teammates in the use of courseware
development tools, provided instructional design guidance for teammates, and oriented new teammates to
projects and available resources.
• Coordinated and facilitated project team meetings and activities of programmer, graphic artist, editor, and
technical reviewer.
• Created day-to-day schedules to ensure project completion according to budget and time restraints and delegated
project activities to meet deadlines.
Instructional Design Highlights
• Researched and compiled information from traditional and online resources to design, storyboard, develop, and
deliver a computer-based training course for salespeople on HIPAA services.
• Redesigned software web-based training sales course to create a technically and aesthetically effective
learning environment.
• Used creative themes, instructional pathing and activities to design and develop an effective computer-based
training course for transition and transformation.
• Designed, developed, and delivered web-based training for customer relationship management, organization
change, information technology (hardware), and application management services.
SUNTRUST – Atlanta, GA Nov
2008-Aug 2009
Instructional Designer II – SunTrust University
Managed clients and Learning Consultants to design and develop e-learning, instructor-led training, and assessments for all
lines of business, including commercial and business banking.
• Oriented new contractors to SunTrust by leading meetings and discussing SunTrust University tools,
environment, and processes.
• Served as the single point of contact for helping contractors with various needs such as submitting requests for
archiving materials and obtaining proofs for review before production.
• Identified need and led effort to increase team collaboration and communication by brainstorming solutions,
assigning tasks, and monitoring status of action items.
• Led effort to identify a more efficient software solution for developing instructor-led training.

2. MICHELLE COOK
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PROFESSIONAL EXPERIENCE – CONTINUED
AFFILIATED COMPUTER SERVICES, INC. – Alpharetta, GA Jan 2008-Aug 2008
Instructional Designer and Trainer – Centers for Solution Excellence
Collaborated closely with subject matter experts and clients to design, develop, deliver, and track evaluations for internal virtual
training and proprietary training materials.
• Collaborated in the development and documentation of Talent Management Office (TMO) methodology and
processes for planning, conducting, and evaluating training for the Centers for Solution Excellence (CSE).
• Collaborated with organizational training team, learning services group, and QPMO quality assurance team to develop
training standards and integrate them into a style and usage guide; created and managed the accompanying training
PowerPoint template.
CHILDCARE EDUCATION INSTITUTE – Kennesaw, GA Sep 2005-Dec 2005
Manager of Instructional Courseware and Web Design – Professional Development
Managed team of developers and designers to ensure that child education projects were delivered on time and within budget.
When necessary, assisted web designer and programmer to meet target dates by editing curriculum and documentation
according to standards, and reviewed and edited existing curriculum for trademark violations and other issues.
• Developed company instructional business processes and procedures, as well as standard templates for
creating business documentation.
• Collaborated with executive management to develop processes and registration materials for new learning
management system.
• Developed Terms of Agreement and Privacy Statement for the learning management system.
• Developed presentation and script for learning management system demo and collaborated with programmer
to verify information.
EDUCATION
Master of Arts, Education – University of Phoenix 2004
Specialization in adult education and distance learning
Bachelor of Arts, Communication – Mercer University, Macon, GA 1996
MEMBERSHIP AND ORGANIZATIONS
American Society for Training and Development (ASTD)
Association of Pet Dog Trainers (APDT)
International Society for Performance Improvement (ISPI)
Phi Kappa Phi

3. MICHELLE COOK
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TECHNICAL PROFICIENCIES
Project Management and Tracking LMS and LCMS
• MS Project • eZone
• MS Project Web Access • Proprietary (MS Access)
E-Learning Development and Evaluation Presentation, Graphics, and Simulation
• Lectora • JASC PaintShop Pro
• Macromedia CourseBuilder and Dreamweaver • Adobe PhotoShop
• MS FrontPage • SnagIt
• HTML and JavaScript • ToolBook
• Evolution (Proprietary) • Simulation Producer (proprietary)
• SupportSoft KnowledgeCenter • Visio
• Survey Monkey (evaluation)
• Adobe Presenter
Design, Authoring, and Development Standards Web Collaboration
• Bloom’s Taxonomy • MS SharePoint
• SCORM • NetMeeting
• Chicago Manual of Style • WebEx
• American Psychological Association Style Guide • Lotus Notes databases
Desktop Publishing MS Office
• QuarkXpress • Word
• Adobe Acrobat • Excel
• Outlook
• PowerPoint