MICHELLE PALACIO COOK
751 Alison Jane Court                                                                                       770.315.7097
Kennesaw, GA 30144                                                                                   tmcook1@bellsouth.net

                                              QUALIFICATIONS SUMMARY

Senior instructional designer with more than a decade of experience in designing and developing training in a
variety of industries. Adept at communicating and collaborating with clients and subject matter experts to develop
instructional content that meets business objectives. Recognized for using leadership, teamwork, and persistence
to implement strategies for improving organizational efficiency. Passionate about designing and developing training
that maximizes employee performance. Expertise includes:

•   E-Learning Design and Development                      •    Project Facilitation/Management
•   Virtual and Instructor-Led Training Delivery           •    Graphic Design/Development
•   Technical Writing and Information Mapping              •    ADDIE Model Implementation

                                             PROFESSIONAL EXPERIENCE
COOK TRAINING GROUP – Atlanta, GA                                                                         Nov 1997-Present
President
As an instructional design and technical writing consultant, collaborated closely with clients and subject matter experts to
manage, design, develop, and quality assure training, as well as policy and procedural documentation. Clients included IBM,
AIG, Cox Communications, Johnson and Howard Technologies, and ADP.

Leadership
• Acted as initial project coordinator in the absence of the project manager and identified and championed the
   need for obtaining additional resources for the project Mentored teammates in the use of courseware
   development tools, provided instructional design guidance for teammates, and oriented new teammates to
   projects and available resources.
• Coordinated and facilitated project team meetings and activities of programmer, graphic artist, editor, and
   technical reviewer.
• Created day-to-day schedules to ensure project completion according to budget and time restraints and delegated
   project activities to meet deadlines.

Instructional Design Highlights
• Researched and compiled information from traditional and online resources to design, storyboard, develop, and
     deliver a computer-based training course for salespeople on HIPAA services.
• Redesigned software web-based training sales course to create a technically and aesthetically effective
     learning environment.
• Used creative themes, instructional pathing and activities to design and develop an effective computer-based
     training course for transition and transformation.
• Designed, developed, and delivered web-based training for customer relationship management, organization
     change, information technology (hardware), and application management services.

SUNTRUST – Atlanta, GA                                                                                                    Nov
2008-Aug 2009
Instructional Designer II – SunTrust University
Managed clients and Learning Consultants to design and develop e-learning, instructor-led training, and assessments for all
lines of business, including commercial and business banking.
•   Oriented new contractors to SunTrust by leading meetings and discussing SunTrust University tools,
    environment, and processes.
•   Served as the single point of contact for helping contractors with various needs such as submitting requests for
    archiving materials and obtaining proofs for review before production.
•   Identified need and led effort to increase team collaboration and communication by brainstorming solutions,
    assigning tasks, and monitoring status of action items.
•   Led effort to identify a more efficient software solution for developing instructor-led training.
MICHELLE COOK
PAGE 2


                                         PROFESSIONAL EXPERIENCE – CONTINUED
AFFILIATED COMPUTER SERVICES, INC. – Alpharetta, GA                                                    Jan 2008-Aug 2008
Instructional Designer and Trainer – Centers for Solution Excellence
Collaborated closely with subject matter experts and clients to design, develop, deliver, and track evaluations for internal virtual
training and proprietary training materials.

•   Collaborated in the development and documentation of Talent Management Office (TMO) methodology and
    processes for planning, conducting, and evaluating training for the Centers for Solution Excellence (CSE).
•   Collaborated with organizational training team, learning services group, and QPMO quality assurance team to develop
    training standards and integrate them into a style and usage guide; created and managed the accompanying training
    PowerPoint template.

CHILDCARE EDUCATION INSTITUTE – Kennesaw, GA                                  Sep 2005-Dec 2005
Manager of Instructional Courseware and Web Design – Professional Development
Managed team of developers and designers to ensure that child education projects were delivered on time and within budget.
When necessary, assisted web designer and programmer to meet target dates by editing curriculum and documentation
according to standards, and reviewed and edited existing curriculum for trademark violations and other issues.

•   Developed company instructional business processes and procedures, as well as standard templates for
    creating business documentation.
•   Collaborated with executive management to develop processes and registration materials for new learning
    management system.
•   Developed Terms of Agreement and Privacy Statement for the learning management system.
•   Developed presentation and script for learning management system demo and collaborated with programmer
    to verify information.

                                                           EDUCATION
Master of Arts, Education – University of Phoenix                                                                              2004
Specialization in adult education and distance learning
Bachelor of Arts, Communication – Mercer University, Macon, GA                                                                 1996

                                           MEMBERSHIP AND ORGANIZATIONS
American Society for Training and Development (ASTD)
Association of Pet Dog Trainers (APDT)
International Society for Performance Improvement (ISPI)
Phi Kappa Phi
MICHELLE COOK
PAGE 3




                                     TECHNICAL PROFICIENCIES
Project Management and Tracking                    LMS and LCMS
• MS Project                                       • eZone
• MS Project Web Access                            • Proprietary (MS Access)

E-Learning Development and Evaluation              Presentation, Graphics, and Simulation
• Lectora                                          • JASC PaintShop Pro
• Macromedia CourseBuilder and Dreamweaver         • Adobe PhotoShop
• MS FrontPage                                     • SnagIt
• HTML and JavaScript                              • ToolBook
• Evolution (Proprietary)                          • Simulation Producer (proprietary)
• SupportSoft KnowledgeCenter                      • Visio
• Survey Monkey (evaluation)
• Adobe Presenter
Design, Authoring, and Development Standards       Web Collaboration
• Bloom’s Taxonomy                                 • MS SharePoint
• SCORM                                            • NetMeeting
• Chicago Manual of Style                          • WebEx
• American Psychological Association Style Guide   • Lotus Notes databases
Desktop Publishing                                 MS Office
• QuarkXpress                                      • Word
• Adobe Acrobat                                    • Excel
                                                   • Outlook
                                                   • PowerPoint

Cook.Michelle.Resume.V07

  • 1.
    MICHELLE PALACIO COOK 751Alison Jane Court 770.315.7097 Kennesaw, GA 30144 tmcook1@bellsouth.net QUALIFICATIONS SUMMARY Senior instructional designer with more than a decade of experience in designing and developing training in a variety of industries. Adept at communicating and collaborating with clients and subject matter experts to develop instructional content that meets business objectives. Recognized for using leadership, teamwork, and persistence to implement strategies for improving organizational efficiency. Passionate about designing and developing training that maximizes employee performance. Expertise includes: • E-Learning Design and Development • Project Facilitation/Management • Virtual and Instructor-Led Training Delivery • Graphic Design/Development • Technical Writing and Information Mapping • ADDIE Model Implementation PROFESSIONAL EXPERIENCE COOK TRAINING GROUP – Atlanta, GA Nov 1997-Present President As an instructional design and technical writing consultant, collaborated closely with clients and subject matter experts to manage, design, develop, and quality assure training, as well as policy and procedural documentation. Clients included IBM, AIG, Cox Communications, Johnson and Howard Technologies, and ADP. Leadership • Acted as initial project coordinator in the absence of the project manager and identified and championed the need for obtaining additional resources for the project Mentored teammates in the use of courseware development tools, provided instructional design guidance for teammates, and oriented new teammates to projects and available resources. • Coordinated and facilitated project team meetings and activities of programmer, graphic artist, editor, and technical reviewer. • Created day-to-day schedules to ensure project completion according to budget and time restraints and delegated project activities to meet deadlines. Instructional Design Highlights • Researched and compiled information from traditional and online resources to design, storyboard, develop, and deliver a computer-based training course for salespeople on HIPAA services. • Redesigned software web-based training sales course to create a technically and aesthetically effective learning environment. • Used creative themes, instructional pathing and activities to design and develop an effective computer-based training course for transition and transformation. • Designed, developed, and delivered web-based training for customer relationship management, organization change, information technology (hardware), and application management services. SUNTRUST – Atlanta, GA Nov 2008-Aug 2009 Instructional Designer II – SunTrust University Managed clients and Learning Consultants to design and develop e-learning, instructor-led training, and assessments for all lines of business, including commercial and business banking. • Oriented new contractors to SunTrust by leading meetings and discussing SunTrust University tools, environment, and processes. • Served as the single point of contact for helping contractors with various needs such as submitting requests for archiving materials and obtaining proofs for review before production. • Identified need and led effort to increase team collaboration and communication by brainstorming solutions, assigning tasks, and monitoring status of action items. • Led effort to identify a more efficient software solution for developing instructor-led training.
  • 2.
    MICHELLE COOK PAGE 2 PROFESSIONAL EXPERIENCE – CONTINUED AFFILIATED COMPUTER SERVICES, INC. – Alpharetta, GA Jan 2008-Aug 2008 Instructional Designer and Trainer – Centers for Solution Excellence Collaborated closely with subject matter experts and clients to design, develop, deliver, and track evaluations for internal virtual training and proprietary training materials. • Collaborated in the development and documentation of Talent Management Office (TMO) methodology and processes for planning, conducting, and evaluating training for the Centers for Solution Excellence (CSE). • Collaborated with organizational training team, learning services group, and QPMO quality assurance team to develop training standards and integrate them into a style and usage guide; created and managed the accompanying training PowerPoint template. CHILDCARE EDUCATION INSTITUTE – Kennesaw, GA Sep 2005-Dec 2005 Manager of Instructional Courseware and Web Design – Professional Development Managed team of developers and designers to ensure that child education projects were delivered on time and within budget. When necessary, assisted web designer and programmer to meet target dates by editing curriculum and documentation according to standards, and reviewed and edited existing curriculum for trademark violations and other issues. • Developed company instructional business processes and procedures, as well as standard templates for creating business documentation. • Collaborated with executive management to develop processes and registration materials for new learning management system. • Developed Terms of Agreement and Privacy Statement for the learning management system. • Developed presentation and script for learning management system demo and collaborated with programmer to verify information. EDUCATION Master of Arts, Education – University of Phoenix 2004 Specialization in adult education and distance learning Bachelor of Arts, Communication – Mercer University, Macon, GA 1996 MEMBERSHIP AND ORGANIZATIONS American Society for Training and Development (ASTD) Association of Pet Dog Trainers (APDT) International Society for Performance Improvement (ISPI) Phi Kappa Phi
  • 3.
    MICHELLE COOK PAGE 3 TECHNICAL PROFICIENCIES Project Management and Tracking LMS and LCMS • MS Project • eZone • MS Project Web Access • Proprietary (MS Access) E-Learning Development and Evaluation Presentation, Graphics, and Simulation • Lectora • JASC PaintShop Pro • Macromedia CourseBuilder and Dreamweaver • Adobe PhotoShop • MS FrontPage • SnagIt • HTML and JavaScript • ToolBook • Evolution (Proprietary) • Simulation Producer (proprietary) • SupportSoft KnowledgeCenter • Visio • Survey Monkey (evaluation) • Adobe Presenter Design, Authoring, and Development Standards Web Collaboration • Bloom’s Taxonomy • MS SharePoint • SCORM • NetMeeting • Chicago Manual of Style • WebEx • American Psychological Association Style Guide • Lotus Notes databases Desktop Publishing MS Office • QuarkXpress • Word • Adobe Acrobat • Excel • Outlook • PowerPoint