ConvoLab is a chatbot platform that allows businesses to build and run chatbots without programming. It is powered by IBM technologies and provides integration across chat channels and backend services. The document discusses challenges businesses face in developing chatbots and how ConvoLab can help by providing pre-built templates, integration tools, and AI capabilities to simplify the process and improve customer engagement through chat.
Kata.ai - Artificial Intelligence in Indonesia through conversational chatbot...Chris Franke
Indonesia's text message-based virtual assistant company YesBoss has introduced a new platform called Kata.ai to bridge conversations between brands and customers using an artificial intelligence-based auto response system.
The new platform will be able to process informal conversations on popular messaging apps such as Line or other social media platforms, and connect consumers who want to complain, chat or buy certain products with the official accounts of corresponding companies.
The technology is reportedly more cost-efficient for brands, as it allows them to cut staff budget and offers an alternative approach to understand Indonesian consumers' behaviour.
For customers, the system might end the frustration of having to rely on outdated lists of frequently asked questions as they can now get instant feedback from the companies.
Kata.ai recently recruited a new tech adviser, Jim Geovedi, an Indonesian IT security expert based in the United Kingdom. Its holding company, YesBoss, has also recently appointed a new chief technology officer, Ahmad Rizqi Meydiarso, previously a system engineer at French aircraft manufacturer Airbus.
YesBoss' clients have included tech giant Microsoft, Telkom's telephone directory publisher subsidiary Infomedia Nusantara, and aCommerce — the local arm of a Thai online shopping site.
AI is key for transforming customer service and e-commerce. We are serving almost 200 great, global brands with Chatbots, Live Chat, Facebook, helping them to sell more to customers.
*adding English description
This slide is about the overview of a chatbot and a trend of the shift of "messenger as a platform" or "messenger as the new UI".
As Facebook unveiled that they opened their chatbot capability to the public at previous f8, a movement of chatbot (w/ AI) would be gaining traction. aligned with this, what would happen and/or what would impact on existing market.
f8を前にして、facebookの動きが色々と噂されているようだが、メッセンジャー周りの今の動きをまとめてみた。
特にbot x AIや"messenger as a platform"としての動きなど大きな流れに特化。詳細は追々やっていこうと思う。
Chatbot FAQs – The Most Common Chatbot Questions Answered!Onlim GmbH
Are all chatbots based on AI? How much does a chatbot actually cost and how does the implementation process look like? Find the answers to these & more Chatbot FAQs here!
inteliwise.com provides intelligent bot for Customer Service and e-Commerce, which answers FAQs on facebook Messenger without a live person, performing as an ultimate Conversational Customer Service
Kata.ai - Artificial Intelligence in Indonesia through conversational chatbot...Chris Franke
Indonesia's text message-based virtual assistant company YesBoss has introduced a new platform called Kata.ai to bridge conversations between brands and customers using an artificial intelligence-based auto response system.
The new platform will be able to process informal conversations on popular messaging apps such as Line or other social media platforms, and connect consumers who want to complain, chat or buy certain products with the official accounts of corresponding companies.
The technology is reportedly more cost-efficient for brands, as it allows them to cut staff budget and offers an alternative approach to understand Indonesian consumers' behaviour.
For customers, the system might end the frustration of having to rely on outdated lists of frequently asked questions as they can now get instant feedback from the companies.
Kata.ai recently recruited a new tech adviser, Jim Geovedi, an Indonesian IT security expert based in the United Kingdom. Its holding company, YesBoss, has also recently appointed a new chief technology officer, Ahmad Rizqi Meydiarso, previously a system engineer at French aircraft manufacturer Airbus.
YesBoss' clients have included tech giant Microsoft, Telkom's telephone directory publisher subsidiary Infomedia Nusantara, and aCommerce — the local arm of a Thai online shopping site.
AI is key for transforming customer service and e-commerce. We are serving almost 200 great, global brands with Chatbots, Live Chat, Facebook, helping them to sell more to customers.
*adding English description
This slide is about the overview of a chatbot and a trend of the shift of "messenger as a platform" or "messenger as the new UI".
As Facebook unveiled that they opened their chatbot capability to the public at previous f8, a movement of chatbot (w/ AI) would be gaining traction. aligned with this, what would happen and/or what would impact on existing market.
f8を前にして、facebookの動きが色々と噂されているようだが、メッセンジャー周りの今の動きをまとめてみた。
特にbot x AIや"messenger as a platform"としての動きなど大きな流れに特化。詳細は追々やっていこうと思う。
Chatbot FAQs – The Most Common Chatbot Questions Answered!Onlim GmbH
Are all chatbots based on AI? How much does a chatbot actually cost and how does the implementation process look like? Find the answers to these & more Chatbot FAQs here!
inteliwise.com provides intelligent bot for Customer Service and e-Commerce, which answers FAQs on facebook Messenger without a live person, performing as an ultimate Conversational Customer Service
Facebook ChatBots : What can they do for your businessAyush Jain
There is a huge buzz in the tech world with the launch of Facebook Messenger ChatBots. What makes the Facebook Chat Bot desirable by businesses is the reach Messenger has with it’s 900 million plus users. Techies and marketers can’t wait to develop and start using them. Since the launch, more than 10,000 developers have started building bots on Facebook platform.
In this presentation, we will introduce you to ChatBots, their implications across various domains and explore what can they do for your business.
Conversational Commerce in Indonesia 2016 - by Chris FrankeChris Franke
My slides about Conversational Commerce in Indonesia 2016 presented at Indonesia E-Commerce Summit & Expo 2016 in Jakarta. Chris Franke, Co-Founder at YesBoss.
Conversational Commerce in Indonesia is changing the way we interact with our customers. Within my presentation, I was analyzing examples and trends within the app and communication service landscape in Indonesia.
Full article: https://medium.com/@chfranke/conversational-commerce-in-indonesia-2016-81ff9bde99f3#.387qb16al
Be it for customer service or business marketing, chatbots are here to stay and elevate any customer interaction with the business. Powered by artificial intelligence and cloud technology, the Google Dialogflow tool has further simplified the creation of intelligent chatbots.
A chatterbot (also known as a talkbot, chatbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.
To find more about it, checkout these slides. For more info, visit our website, www.appgalleryinc.com
SAP Inside track - SAP Conversational AI - Lecture.
45minutes lecture on the architecture, technical components, roadmap, lessons learned and an extensive demo of the platform.
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
ChatBot Based Solutions by hizliYOL TechnologyAydin Ozcekic
What is ChatBot? Benefits of ChatBots. ChatBot Development process. ChatBot methodology. ChatBot Strategy. Chatbot use cases. ChatBot Development Tools.
This presentation will help you in understanding the basics of this new emerging technology, aided by AI and growing messenger channels, in the Mar-tech domain.
Chat Bots, ChatOps and the Conversational User Interface (CUI)Richard Slater
How to Leverage the Conversational User Interface with Chat Bot Frameworks and commoditized artificial intelligence agents and services to deliver great interactions with customers and delivery teams.
Chatbots 101: How Implementing Chatbots Can Skyrocket Your Business Website.pdfGilbert
In today’s world, customer service is everything. With online shopping and digital communication, customers expect fast and efficient service from businesses. This is where chatbots come in handy.
Chatbots are automated messaging systems that can help businesses interact with customers around the clock. Not only do they streamline customer service, but they can also help with lead generation and boost sales.
Unlock exceptional customer service with AI chatbots. Elevate experiences, boost efficiency, and shape the future of business-customer interactions. Don't miss out! https://www.webguru-india.com/blog/ai-chatbots-improve-customer-experience/
Facebook ChatBots : What can they do for your businessAyush Jain
There is a huge buzz in the tech world with the launch of Facebook Messenger ChatBots. What makes the Facebook Chat Bot desirable by businesses is the reach Messenger has with it’s 900 million plus users. Techies and marketers can’t wait to develop and start using them. Since the launch, more than 10,000 developers have started building bots on Facebook platform.
In this presentation, we will introduce you to ChatBots, their implications across various domains and explore what can they do for your business.
Conversational Commerce in Indonesia 2016 - by Chris FrankeChris Franke
My slides about Conversational Commerce in Indonesia 2016 presented at Indonesia E-Commerce Summit & Expo 2016 in Jakarta. Chris Franke, Co-Founder at YesBoss.
Conversational Commerce in Indonesia is changing the way we interact with our customers. Within my presentation, I was analyzing examples and trends within the app and communication service landscape in Indonesia.
Full article: https://medium.com/@chfranke/conversational-commerce-in-indonesia-2016-81ff9bde99f3#.387qb16al
Be it for customer service or business marketing, chatbots are here to stay and elevate any customer interaction with the business. Powered by artificial intelligence and cloud technology, the Google Dialogflow tool has further simplified the creation of intelligent chatbots.
A chatterbot (also known as a talkbot, chatbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods.
To find more about it, checkout these slides. For more info, visit our website, www.appgalleryinc.com
SAP Inside track - SAP Conversational AI - Lecture.
45minutes lecture on the architecture, technical components, roadmap, lessons learned and an extensive demo of the platform.
Finance bots - The move toward conversational financeOrganic, Inc
2016 was a big year for chatbots and
the financial industry was no exception.
The landscape is growing both through
established brands working to evolve
the relationship with their base and 3rd
party solutions finding ways to fill gaps
the larger players haven’t yet
addressed.
ChatBot Based Solutions by hizliYOL TechnologyAydin Ozcekic
What is ChatBot? Benefits of ChatBots. ChatBot Development process. ChatBot methodology. ChatBot Strategy. Chatbot use cases. ChatBot Development Tools.
This presentation will help you in understanding the basics of this new emerging technology, aided by AI and growing messenger channels, in the Mar-tech domain.
Chat Bots, ChatOps and the Conversational User Interface (CUI)Richard Slater
How to Leverage the Conversational User Interface with Chat Bot Frameworks and commoditized artificial intelligence agents and services to deliver great interactions with customers and delivery teams.
Chatbots 101: How Implementing Chatbots Can Skyrocket Your Business Website.pdfGilbert
In today’s world, customer service is everything. With online shopping and digital communication, customers expect fast and efficient service from businesses. This is where chatbots come in handy.
Chatbots are automated messaging systems that can help businesses interact with customers around the clock. Not only do they streamline customer service, but they can also help with lead generation and boost sales.
Unlock exceptional customer service with AI chatbots. Elevate experiences, boost efficiency, and shape the future of business-customer interactions. Don't miss out! https://www.webguru-india.com/blog/ai-chatbots-improve-customer-experience/
Is WhatsApp Chatbot Integration The Future of Customer Experience.pptxNovelVox
Enhance CX with WhatsApp Chatbots! Engage customers seamlessly 24/7, automate support, boost engagement, and streamline data. Integrate WhatsApp Business Bots to achieve ultimate success. Feel free to reach out to us at marketing@novelvox.com
Robotic Process Automation Solutions and best rpa chatbotDivyanshi Jain
Robotic Process Automation has become a leading technology of the industries. The main motive of RPA implementation is to introduce smarter and standardized process across the industries. It helps to increase collaboration and coordination in the organization and enhance customer services. To opt for RPA is beneficial in numerous ways as it never sleeps, makes zero mistakes, reduces cost, and saves time which leads to accuracy and productivity.
Visit: https://www.brsoftech.com/robotic-process-automation.html
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Your customers need immediate and contextual assistance
By 2015, there will be more people accessing the web using a mobile device than through a PC; smart phones and tablets are revolutionizing the way customers interact with every business.
Mobile consumers want to self-serve on their devices and have the ability to resolve their issue on a smartphone app rather than call into a call contact center.
But what happens when they need customer service from within a mobile web site or App?
Artificial intelligence is growing rapidly with the use of chatbots. The use of chatbots in mobile app development is becoming more popular in the software business
"Build AI Compliant Whatsapp-like Chat App Using Qiscus SDK" by Evan Purnama ...Tech in Asia ID
Evan Purnama, born and grow up in Jogja. Went to Singapore and graduated in 3.5 years from NTU and worked at some IT companies in Singapore before decided to start his own startup tech company in early 2013, Qiscus Pte Ltd (Messaging Platform for Business, which in 2016 pivoted to Chat and Call Engine Services) and 1618 Pte Ltd (Software House).
Evan then moved back to Indonesia (Jogja) in mid 2013 to open Engineering Team. He is also active in TechTalk and startup communities in Jogja.
***
This slide was shared at Tech in Asia Product Development Conference 2017 (PDC'17) on 9-10 August 2017.
Get more insightful updates from TIA by subscribing techin.asia/updateselalu
WhatsApp Business Services By Karix.pptxtanlakarix
Karix’s advanced solution can easily interpret complex WhatsApp messages and help you to automate the conversation or direct the message to an agent.
Visit: https://www.karix.com/products/whatsapp-business-api/
AutoWhat, a customizable WhatsApp chatbot that transforms customer engagement. Discover how it enhances communication, personalizes experiences, and boosts business growth.
Artificial Intelligence Virtual Assistants & ChatbotsaNumak & Company
Artificial Intelligence transforms different interfaces into interactive systems that can be interacted with using Natural Language Processing technology. Thus, businesses can offer voice-integrated smart self-service solutions to their customers with Natural Dialogue Solutions, which can be positioned in different areas ranging from IVR systems to virtual assistants, from chatbots to smart systems.
Driving AI-based conversations with SalesIQ-Haptik partnershipZoho SalesIQ
In an era of interactive conversational AI solution that can break free from the ‘company script’ and truly put your customers first, integrate with Haptik, our latest addition to the growing list of our AI integrations.
Agenda:
* Importance of AI-based conversational chatbots for today's businesses
* Adding Haptik to our list of growing AI integrations
* Why integrate with Haptik
Automate engagements using chatbot softwareNathan Lohey
Chatbots are the next evolution in the customer service industry. We'll show you how to get your bots up and running for free, design them to answer your customers' questions, and automate conversations.
What Makes Chatbots So Useful?
Chatbot software artificial intelligence software that can hold conversations with humans in order to provide them with information solve problems or complete tasks is on its way to becoming mainstream. A chatbot can be used for all kinds of tasks from ordering a product to getting information about a topic. Chatbot software is also very easy to create since you can often get started with the need to code.
Use Our Tips To Help Create Automated Engagements With Chatbots!
Understanding that chatbots can help is different from actually using them effectively. After all, there are plenty of platforms out there that could use excellent chatbot software, but it's not always straightforward to figure out the ideal solution for a company owner.
1. Using The Right Chatbot Program
2. Personalizing The Experience
3. Keep Things Simple!
Conclusion
The use of chatbot software can be incredible for companies that know how to make the most out of their opportunities with customer support. It's a significant part of business success, and learning how to get your chatbot right can elevate your company to new heights.
Another problem, I think, for the IT sector. Let's see what a chatbot is made of, what services are involved and how this impacts in the daily life of an IT department.
This is my presentation for Global Azure Verona 2021, where I talked about Azure Functions and how this technology can be used to process messages that come from WhatsApp in a chatbot environment.
2. ConvoLab.ai is chatbot platform designed for businesses to build
and run their cognitive chatbot without any programming effort.
Powered by IBM node-red open-source technology and IBM
Watson cognitive computing technology, convo.ai provide your
business with a scalable chatbot AI for your business to build your
chat engagement strategy on.
According to research, millennials prefer chat as their most
preferred contact channel to find and to use business services!
These changes in consumer behaviour will need to see
businesses prepare for change that will lean towards chat
interaction. Main challenges to develop and maintain chatbots are
due to:
How chat-ready is
your business today?
1 2 3
With more than 10 chat applications
available, business will need to maintain
constant integration between each of
them while constantly taking advantage
of features that are specific to each chat
application
Unlike simple Q&A, as businesses move
their services into chat, their chatbot will
need to be able to perform and maintain
ongoing dialogue with the clients and
cognitively understand their customers’
language.
As businesses build more services on
their chat channels, they will need to
further integrate backend services for
their chatbot to leverage on - from
retrieving customer information to
performing transactions down to
extracting data insights from customer
conversations and responses.
Fragmented Chat Channels Complex Conversation Backend Service Integration
How can ConvoLab
help?
ConvoLab provides out of the box
integration across multiple chat
channels so your chat services can
extend to any social chat by taking
advantage of an added special feature
within each chat application.
Integration with chat
channels
ConvoLab comes with standard REST
API support so you can easily integrate
with your existing system - from
triggering or retrieving information
from your system to sending data to
your system in real-time.
.
Integration with your
business
Design and build ongoing conversa-
tion using our conversation flow UI
while our cognitive AI helps streamline
and interpret user language.
ConvoLab remembers the customer
and their information so they don't
have to keep telling their phone
number everytime.
.
Build your conversation
powered by
IBM Watson AI
Instead of spending time and resourc-
es on building and polishing your
chatbot from the ground up,
ConvoLab comes with pre-built
industry-specific template to jumpstart
your chatbot on.
Pre-built industry
template library
3. What chatbot can you build with ConvoLab?
Provide your customers with your latest products and services.
Let them navigate through your promotions catalog right in their
chat, or send them to your website for further detail.
Products & Services Showcase
Launch innovative interactive chat campaigns for your
customers to participate. You can create engaging questionnaires
to know them more or enroll them to your loyalty program with
your chat campaign!
Interactive Chat Campaign
Use your chatbot to automatically take in
bookings & reservations from your customers. Further reminds
them of the reservation ahead of time so they will never forget.
Booking & Reservation
Ask your customers for feedbacks & satisfaction score to
evaluate quality of your service automatically through chatbot.
Survey & Feedbacks
Let your customer check your product inventory, stock price or
order status in real-time.
Real-time Enquiry
4. We currently support Facebook, Line
and Slack.
What channels do we support?
We offer both a cloud-based
ConvoLab chatbot and on-premise
ConvoLab chatbot.
What type of deployment is
available for ConvoLab?
Yes we provide an API for you to
retrieve conversation data out from the
chatbot
Can I extract conversation data
out from the platform?
ConvoLab integrates with the external
system through standard REST API
call.
How do we integrate with
your system?
Powered by Google language API &
IBM Watson AI, we currently support
103 languages (AI ability may varies
across different languages)
What language does
ConvoLab support?
Yes we provide an API for you to batch
load your customer information in.
Chatbot will then automatically merge
your customer information with
information it holds inside the system
into 1 single view.
Can I preload my customer
information in so the chatbot has
more information about
my customer?
Frequently
Asked
Questions:
Interested? send us an email at: sales@convolab.ai
Our chatbot is designed to be highly
scalable. It operates on IBM node-red
technology and MQTT protocol, which
is the standard messaging protocol in
Facebook Messenger and is currently
supporting billions of messages per
day.
How scalable is our chatbot?
ConvoLab | Chatbot for business.