The document discusses business philosophies like Six Sigma and ISO standards that focus on defining processes, measuring outcomes, and continually improving quality. It also covers how technology has helped increase productivity through faster computers, better software, networks, and the internet. Specifically, it examines how voice and data networks are converging to provide more efficient, integrated systems through protocols like IP and features like voice over IP. The conclusion advocates using these philosophies and technological tools to increase quality, productivity, and customer service while reducing costs.