This document outlines various content strategy frameworks designed for those familiar with content strategy, focusing on optimizing the customer journey and audience engagement. Key frameworks include the Loyalty Loop, Content Strategy, Audience Profiles, and Content Roadmap, which help identify audience needs, brand value, and content initiatives. Each framework includes specific questions to guide content creation and analysis, aiding brands in effectively reaching and engaging their target audiences.

1. CONTENT LABS
CONTENT STRATEGY FRAMEWORKS

2. 2
OVERVIEW
The frameworks in this document are probably most helpful for those who are
already familiar with or practice content strategy.
They also represent the ones we particularly like and use the most here at KBS.
We hope you find them useful.
Paul Potenzone
Executive Director of Content & Social Strategy
ppotenzone@kbsp.com
Jonah Bloom
Co-CSO, Co-President NY
ppotenzone@kbsp.com

3. 3
LOYALTY LOOP
ACTIVE
CONSIDERATION
POST-PURCHASE
INITIAL
CONSIDERATION
SET
MOMENT
OF
PURCHASE
TRIGGER
ACTIVE ENGAGEMENT
Tailored member content
DRIVE INTO
FUNNEL
CREATE FUNNEL
VELOCITY
HIGH-IMPACT
AWARENESS
CONVERT
OPPORTUNITY ASSESSMENT
QUESTIONS ANSWERED BY THIS FRAMEWORK:
• How can content help your business?
• What is the ratio of relative effort put against each part of
the journey?
• Where can current content efforts be mapped and where
are the gaps?
USING THE FRAMEWORK:
The blue boxes represent the potential content solution for
that part of the journey.
HIGH-IMPACT AWARENESS: High-profile paid & social content
programming
DRIVE INTO FUNNEL: Link to deeper content & optimize search
CREATE FUNNEL VELOCITY: Answer their questions & create
CRM stream
CONVERT: Purchase now / when the time is right
ACTIVE ENGAGEMENT: Tailored member content

4. 4
CONTENT STRATEGY
AUDIENCE
who is the audience &
what do they care about?
BRAND
where can the brand
provide value in an
authoritative way?
OPPORTUNITY
what could the
brand build equity
in and own?
CONTENT
VISION
QUESTIONS ANSWERED BY THIS FRAMEWORK:
• Who is the core audience for content and what are their
primary interests?
• How can we provide something of value for our target
audience?
• What does the landscape look like and where can the
brand carve out something to build equity in?
• What is the vision for content and how does that lend
itself to a platform?
USING THE FRAMEWORK:
Use each element of the Venn to guide the sections of your
content strategy like chapters:
1. AUDIENCE: Profiles including interests, demographics
and content consumption behaviors
2. BRAND: Brand identity language with a focus on value to
the audience
3. OPPORTUNITY: Competitive landscape and area of
opportunity
4. VISION: A headline and manifesto-like articulation of the
first three sections coming together

5. 5
AUDIENCE PROFILES
USING THE FRAMEWORK:
The matrix setup can involve as many audiences and
questions as you need. Generally 2-3 audience profiles are
a good place to start with at least 3-5 questions.
Example questions:
• What is their key characteristic?
• What do they think about the brand?
• What do they like?
• How big are they?
• How valuable are they?
QUESTIONS ANSWERED BY THIS FRAMEWORK:
• How many audience segments do we have for content?
• What is the relative importance of these audiences?
• What are the audiences’ content consumption and
sharing behaviors?
• What are the audiences’ current opinions of the brand
and its content?
AUDIENCE #1 AUDIENCE #2 AUDIENCE #3
QUESTION 1 QUESTION 1 QUESTION 1
QUESTION 2 QUESTION 2 QUESTION 2
QUESTION 3 QUESTION 3 QUESTION 3
QUESTION 4 QUESTION 4 QUESTION 4
PROGRESSION/REGRESSION

6. 6
AUDIENCE PROFILES (ENTHUSIAST)
QUESTIONS ANSWERED BY THIS FRAMEWORK:
• How many audience segments do we have for content?
• What is the relative importance of these audiences?
• What are the audiences’ content consumption and
sharing behaviors?
• How do the current audience definitions overlap when
adding an “enthusiasm” lens?
USING THE FRAMEWORK:
There are two ways to fill the framework in:
1. Plot your audiences to understand where they fall
in the spectrum
2. Color each box to the appropriate level of intensity
to illustrate the strongest and weakest groups
LIKELIHOOD TO ENGAGE
BRANDAFFINITY
ACTIVE
ENTHUSIAST
ACTIVE
ENTHUSIASTIC
INACTIVE
ENTHUSIASTIC
INACTIVE
ENTHUSIAST
ACTIVE
UNENTHUSIASTIC
INACTIVE
UNENTHUSIASTIC

7. 7
CONTENT ROADMAP
QUESTIONS ANSWERED BY THIS FRAMEWORK:
• Where is content coming from?
• Where does content live?
• Where does content get promoted?
USING THE FRAMEWORK:
Prior to building a full go-to-market ecosystem, this linear
framework helps organize content into the appropriate
channels - OWNED/SHARED/PAID/EARNED.
Populate each box with logos and a 1-2 word description
to fill in the framework.
SOURCE PUBLISH PROMOTE
OWNED OWNED OWNED
SHARED SHARED SHARED
PAID PAID PAID
EARNED EARNED EARNED

8. 8
PILLARS & PLANKS
QUESTIONS ANSWERED BY THIS FRAMEWORK:
• What are our major content initiatives and when are
they happening?
• What is the ratio of campaign-style programs (pillars)
to “always-on” programs (planks)?
• How many total pillars and planks do you have/should
you have?
• What is the relative impact of each initiative?
• What is the high-level cadence of content?
USING THE FRAMEWORK:
Map your programming to either a pillar or a plank
depending on its attributes.
PILLARS: Major initiatives that can introduce the brand to
new audiences and activate the current audience base to
act/participate in a meaningful way
PLANKS: Always-on content that can keep the current
audience engaged in-between larger content initiatives
TIME
IMPACT

9. 9
BRAND/LIFE CALENDAR
QUESTIONS ANSWERED BY THIS FRAMEWORK:
• When are all the major brand, event and marketing
activities for the year?
• Are any of these activities higher priority than others?
• What times of the year are heavy/light?
• What events/holidays/life moments are particularly
important to your audiences?
USING THE FRAMEWORK:
The manifestation of this framework filled out is
essentially a calendar, typically for a year.
The top portion should map all known and projected brand
activities and the bottom should map the things that are
happening in that audience’s life at that moment in time.
For example, if one of your audience is college students,
graduation and back-to-school might be particularly
important times of the year to activate.
BRAND ACTIVITIES (E.G. MESSAGES)
PRODUCTS/SERVICES ACTIVITIES (E.G. LAUNCHES)
AUDIENCE #2
AUDIENCE #3
JANUARY DECEMBER
AUDIENCE #1
PLANNED MARKETING ACTIVITIES
BRANDLIFE

10. FIN