This document provides information about the Contact Centre Skills Level 2 qualification. The certificate covers mandatory units in health, safety and customer care, as well as optional units in selling through contact centres, contact centre systems and technology, and personal and organisational improvement. The qualification has a flexible duration and combines workplace learning with assignment-based assessment.

2. Contact Centre Skills
Level 2
Who would benefit from this Certificate?
What does the qualification cover?
Mandatory units
• Health, safety and customer care
Optional units
• Selling through contact centres and personal and organisational improvement
• Contact centre systems and technology and personal and organisational improvement
Course Overview
Qualification: Certificate
Credits: N/A
Duration: Flexible
Learning: Workplace
Assessment: Assignments
For more information contact Pathway Group on 0800 955 0870 or 0121 707 0550
or visit www.pathwaygroup.co.uk