DNC.com provides cloud-based compliance solutions to help contact centers stay up-to-date with calling rules and regulations like TCPA and DNC lists. Their solutions include DNCScrub for scrubbing phone numbers against national and state do not call lists, Compliance Guide for state registration and exemption guidance, and Training Master for customizable compliance training of agents and supervisors. DNC.com offers a centralized, integrated platform to efficiently manage compliance across multiple locations.

1. 866-DNC-LIST
Contact Center Compliance is the leading Cloud Based
Compliance Company
DNC.com is focused on enabling contact centers with
efficient and reliable solutions to stay up to date with
outbound and inbound calling rules such as TCPA and
DNC by offering guaranteed safe harbor protection.
Compliance in the Cloud
Centralized Safe Harbor
Compliance Guidance

2. 866-DNC-LIST
Cloud Based Compliance Solutions for Contact Centers
DNCScrub – Web based National, State & TCPA Wireless “Do No Call” list scrubbing
with EBR & Internal DNC list management. SFTP and Secure API Access. Integrated with
leading dialing platforms such as Five9.
Compliance Guide – Online State Registration & Exemption wizard for call
campaign licensing. Complete with regulatory guide. Powers DNCScrub Regulatory Rules.
Training Master
TM
– Customizable Online Training for Agents and Supervisors (Do
Not Call Regulations and Harassment)
Data Enhancement – Validates and enhances the quality of your customer
data. Phone and email appending. VoIP scrubbing. Disconnect analysis. Land lines and
Cell phones.

3. 866-DNC-LIST
DNCScrub
DNC Safe Harbor Management System for Contact Centers
 Rapid List Processing against US and Canadian DNC Lists
 TCPA Wireless Do Not Call Scrubbing (also avail as a file push)
 Complete DNC Regulation Management
US Federal and State DNC lists
Internal DNC suppression
TCPA Wireless (Carrier prefix and NeuStar ported data)
Existing Business Relationship (EBR) Scrubbing
GeoScrub and Safe Harbor Qualification
 Effectively Manages Enterprises with Multiple Locations and vendors
 Secure SFTP and API for integration and automation with client systems
 Built in Legal Matrix monitors State & Industry Calling Rules

4. 866-DNC-LIST
Client Benefits

Decreased do not list and cell phone suppression costs with a
central integrated solution and reliable compliance vendor.

Customized business rules that can be configured on
demand via web interface (protects against State holiday
restrictions and states of emergency) . Regulatory alerts.

Increased business efficiency from single source for Federal
and State DNC lists, EBR rules, with daily updates.

Optional Data Push Available for Internal Compliance
Systems

5. Intelliscrub Legal Matrix Assures Compliance
Customized
Compliance
Filters
SFTP Batch
Intelligent
Legal Matrix
Filters
TCPA Compliant
Secure API
Web
Reporting
DNC.COM
866-DN C-LIST
Output =
Flagged
Output File

6. 866-DNC-LIST
Compliance Guide
 Updated Regulatory Database Powers DNCScrub
 Compliance Gap Analysis Wizard
 State Registration/Exemption Guide
 Google Search Enabled Regulation Summaries
 Interactive Compliance Map
 Compliance Webinar access to YouTube channel
 LinkedIn Contact Center Compliance Officer’s Group

7. 866-DNC-LIST
Training Master
 Online Employee Training and Testing
 Compliance and Human Resource Management
 Self Administered Exams
 Extensive Reporting with Certification
 Training Modules:
Manager and Agent level Compliance Training, Harassment, Build
your Own Course Wizard

8. 866-DNC-LIST
Cloud Based Compliance Solutions
 User-Friendly, Reliable, & Affordable Compliance
Solutions
 Seamless Integration with Fast Processing
 Full Suite of Automated Compliance Solutions
 Dedicated Expert Compliance Support
 Free Test for Summit Attendees:
ryan@DNC.com