The document provides information about consumer rights and protections under the Consumer Protection Act of South Africa. It outlines 9 key consumer rights, including the right to equality in the market, privacy, choice, disclosure of information, fair and responsible marketing, fair and honest dealing, fair terms and conditions, fair value and quality, and accountability from suppliers. The summary explains the purpose and provisions of the Act, defines who is considered a consumer, and gives high-level overviews of each consumer right protected by the legislation.
Consumer Rights Protection in BangladeshTasmi Turin
Bangladesh has a large population but small area, making it important to protect consumer rights. However, after 40 years of independence, consumer rights are still not well established in Bangladesh. The document discusses defining consumers and their rights, as well as the objectives, scope, and importance of consumer protection in Bangladesh. It provides definitions of consumers from laws in Bangladesh, the UK, and Scandinavia. The key rights of consumers are listed as the right to satisfaction of basic needs, safety, information, choice, voice, redress, education, and a healthy environment. Objectives of consumer protection are to protect consumers from abuse, provide grievance redress, and improve quality of life through better products and services.
The document provides an overview of the Consumer Protection Act of 1986 in India. It discusses the objectives of the act, which are to better protect consumers and provide simple, speedy and inexpensive redress for consumer grievances. The act established consumer protection councils and defined key terms like "complaint", "goods", "services", and "consumer". It applies to all goods and services unless exempted and covers private, public and cooperative sectors. The rights of consumers outlined include protection from hazardous products, full information on products, access to competitive prices, being heard on consumer issues, and seeking redress for unfair trade practices.
Consumer Rights Act 2015 - Will You Be Ready?Virtual College
The Consumer Rights Act makes important changes to legislation that will affect every business that deals with consumers. These important changes, coming into effect on 1st October 2015, present a tremendous opportunity for you to review your practices and procedures.
The document provides an overview and summary of key aspects of the Consumer Protection Act 2019 which was recently enacted and partially enforced from July 20, 2020.
The key points are:
1. The Act establishes a three-tier consumer disputes redressal mechanism at the district, state and national levels based on the value of goods/services.
2. It allows complaints to be filed where the complainant resides in addition to the earlier provisions.
3. Provisions for appeal and pre-deposit have been introduced along with powers of review for commissions.
4. New concepts of unfair contracts, unfair trade practices, product liability, and penalties for violations have been introduced.
5. A Central Consumer
Australia prioritizes building closer economic, cultural, and political relationships with Asian and Pacific neighbors due to its geographical location, as directed by the Department of Foreign Affairs and Trade. This aims to improve security, wealth, and cooperation in the region. Historically, Australia has had strong links with the United Kingdom due to colonization, the United States and Canada for aid in World War 2, and New Zealand as allies in many conflicts as ANZACs.
Banks can freeze accounts that have been inactive for two years or more. HDFC Bank freezes accounts after 12 months of inactivity, while some foreign banks do so after 24 months. Nokia's market share dropped below 30% as Chinese manufacturers expanded to other markets and the top 10 manufacturers saw their combined market share fall. Major companies like HUL, Garnier, Nivea, and Emami are competing for a share of the growing men's grooming products market in India, which includes products like deodorants, hair gels, and face cleansers. HUL plans to launch its water purifier brand Puriet in Latin America and Africa by 2020, after already introducing it in India, Bangladesh, and
A startup with no office, hipster tools and open source productsFrank Rousseau
This how we are organized at Cozy Cloud, a very young startup with no office and open source products: light agile method, teleworking, open source and fun !
https://cozycloud.cc/
Talk performed @ LyonJS Meetup, April 2013
Consumer Rights Protection in BangladeshTasmi Turin
Bangladesh has a large population but small area, making it important to protect consumer rights. However, after 40 years of independence, consumer rights are still not well established in Bangladesh. The document discusses defining consumers and their rights, as well as the objectives, scope, and importance of consumer protection in Bangladesh. It provides definitions of consumers from laws in Bangladesh, the UK, and Scandinavia. The key rights of consumers are listed as the right to satisfaction of basic needs, safety, information, choice, voice, redress, education, and a healthy environment. Objectives of consumer protection are to protect consumers from abuse, provide grievance redress, and improve quality of life through better products and services.
The document provides an overview of the Consumer Protection Act of 1986 in India. It discusses the objectives of the act, which are to better protect consumers and provide simple, speedy and inexpensive redress for consumer grievances. The act established consumer protection councils and defined key terms like "complaint", "goods", "services", and "consumer". It applies to all goods and services unless exempted and covers private, public and cooperative sectors. The rights of consumers outlined include protection from hazardous products, full information on products, access to competitive prices, being heard on consumer issues, and seeking redress for unfair trade practices.
Consumer Rights Act 2015 - Will You Be Ready?Virtual College
The Consumer Rights Act makes important changes to legislation that will affect every business that deals with consumers. These important changes, coming into effect on 1st October 2015, present a tremendous opportunity for you to review your practices and procedures.
The document provides an overview and summary of key aspects of the Consumer Protection Act 2019 which was recently enacted and partially enforced from July 20, 2020.
The key points are:
1. The Act establishes a three-tier consumer disputes redressal mechanism at the district, state and national levels based on the value of goods/services.
2. It allows complaints to be filed where the complainant resides in addition to the earlier provisions.
3. Provisions for appeal and pre-deposit have been introduced along with powers of review for commissions.
4. New concepts of unfair contracts, unfair trade practices, product liability, and penalties for violations have been introduced.
5. A Central Consumer
Australia prioritizes building closer economic, cultural, and political relationships with Asian and Pacific neighbors due to its geographical location, as directed by the Department of Foreign Affairs and Trade. This aims to improve security, wealth, and cooperation in the region. Historically, Australia has had strong links with the United Kingdom due to colonization, the United States and Canada for aid in World War 2, and New Zealand as allies in many conflicts as ANZACs.
Banks can freeze accounts that have been inactive for two years or more. HDFC Bank freezes accounts after 12 months of inactivity, while some foreign banks do so after 24 months. Nokia's market share dropped below 30% as Chinese manufacturers expanded to other markets and the top 10 manufacturers saw their combined market share fall. Major companies like HUL, Garnier, Nivea, and Emami are competing for a share of the growing men's grooming products market in India, which includes products like deodorants, hair gels, and face cleansers. HUL plans to launch its water purifier brand Puriet in Latin America and Africa by 2020, after already introducing it in India, Bangladesh, and
A startup with no office, hipster tools and open source productsFrank Rousseau
This how we are organized at Cozy Cloud, a very young startup with no office and open source products: light agile method, teleworking, open source and fun !
https://cozycloud.cc/
Talk performed @ LyonJS Meetup, April 2013
GSM carriers agreed to reduce call termination charges, which are fees paid between networks to transfer calls. Previously, leading GSM companies opposed cuts to these charges that impact revenues. Two state banks, Oriental Bank of Commerce and Bank of India, increased their base lending rates by 0.5% to 8.5% due to increased deposit rates and funding costs. Reliance Retail is closing in on a joint venture with global toy retailer Toys 'R' Us, which has annual revenues over $13 billion, to tap into India's $6 billion toy market.
At 8tracks.com we believe on finding the best tool for the job.
In the quest of finding a great persistence solution to power our "Explore" system one of our engineers stumbled upon redis.io.
A few years later, we run 25 different Redis instances powering several features for our 10 million users.
From Tag Browsing, to Autocomplete Search, persisting Player sessions and our News Feed. Our 4 engineers team eats the redis documentation for breakfast.
Come join me in some redis love while I tell you why we're such big fans of zsets, set intersections and some other nice features that help us power 12.5 million hours of streaming per month.
[plan politika] Indonesian Youth and Politics : What UI Students Say about Ob...Plan Politika
The document discusses a survey of University of Indonesia students about former U.S. President Barack Obama's planned visit to speak at the university. Based on the survey results, around half of the students agreed with Obama's visit while the other half did not. Those who agreed hoped it would strengthen U.S.-Indonesia relations and provide two days off from classes. Those who disagreed were unsure of the purpose of the visit and felt it would disrupt their academic schedules. Some students also questioned whether Obama was the right person to visit given Indonesia's ongoing recovery from natural disasters.
This document discusses LaTonya and LaToya's graduation party and their mother finding out she is pregnant. It also covers the first semester of nursing school at ECU. However, there is not enough contextual information or detail in the document to provide more than a high-level summary.
This document summarizes a study presented at a conference on lean and green operations in local restaurants. The study surveyed 59 small restaurants in Luzerne County, Pennsylvania about their adoption of lean and green practices. Key findings included that newer and larger restaurants were more progressive in implementing such practices, while most restaurants had no formal plans to reduce waste. Recycling was common but providing bins for customers was not. Future phases of the study aim to provide feedback to restaurants and measure additional areas like wasted inventory, time and space.
This document discusses the need to create 21st century rehabilitation strategies. It questions whether current approaches are preparing people with disabilities for the 21st century or creating further segregation. It advocates connecting with the community, finding open-minded partners, defining big goals, learning new things, exercising creativity, and believing in the impossible to create a compelling vision for people with disabilities by 2020. The document is presented by Katherine Carol from her Shining Beautiful series.
The document discusses shared leadership, defining it as distributing authority, responsibility, and accountability more broadly across an organization. It describes shared leadership existing on a spectrum from leader-led models to ones where many people exercise leadership as appropriate. Shared leadership can help organizations address adaptive challenges by developing leadership capacity in many. The benefits include a more empowered and engaged staff, improved decision-making, and a deeper leadership bench. Challenges include the significant time and financial commitment required.
[plan politika] Indonesian Youth and Politics : Jakarta's Youth Aspiration pa...Plan Politika
The slide presents insight about Jakarta's chaos from youth side. It also presents some solutions from youth and figures who have acted for the better Jakarta.
Crowdsourcing techniques were used to monitor polling stations during Haiti's August 9 legislative elections. Over 285 citizen observers from organizations like OCAPH submitted over 1825 text messages and 200 photos documenting conditions. Issues reported included logistical problems like polling stations not opening on time, security problems like unrest and fires, and other irregularities. OCAPH analyzed the data and made recommendations to address deficiencies in the electoral system and prevent future violence.
Picasso was born in Spain and received formal artistic training from his father. He demonstrated exceptional artistic ability at a young age. Throughout his career, Picasso experimented with different styles including the Blue Period, Rose Period, African-influenced works, Cubism, Neoclassicism, and Surrealism. His most famous work is the anti-war painting Guernica, depicting the suffering inflicted by war on civilians.
This document discusses tablet usage in higher education. It finds that students are the main users of tablets on college campuses, as they are considered "gadget thirsty" consumers. Tablets are incorporated into higher education to increase student engagement and enhance classroom environments. While tablets can benefit students and teachers, the document notes a "lack of innovative pedagogical guidelines" can limit their effectiveness. It provides best practices for planning tablet implementation, developing pedagogical strategies, and ensuring proper support during execution.
[plan politika] Politik dan Pemuda Indonesia : Politik Pencitraan Di Mata Pem...Plan Politika
Tiga kalimat ringkasan dokumen tersebut adalah:
Politik pencitraan sudah tidak berlaku lagi di kalangan anak muda Indonesia karena mereka saat ini menjadi lebih kritis dan peka terhadap kinerja dan pengalaman yang diberikan oleh pejabat publik, bukan semata-mata citra belaka. Anak muda akan membentuk persepsi baik atau buruk terhadap pejabat berdasarkan kompetensi dan tindakan nyata, bukan kesan pert
Bolsa Escola: melhoria educacional e redução da pobrezacrizmqc
O documento discute os desafios da sustentabilidade e como as empresas podem abordá-los. Ele sugere que as empresas foquem em reduzir o desperdício, usar recursos de forma mais eficiente e desenvolver soluções inovadoras para problemas ambientais.
Fluido/Scrive Salesforce for E-sign seminarjohanhil
The document summarizes an event about e-signing via Salesforce. The agenda includes a breakfast, presentation on e-signing solutions Fluido and Scrive including legal aspects, and a demo of Scrive e-signing in Salesforce. There will also be a question and answer session and networking.
The document provides updates on various companies and business news from 30 August to 5 September 2010. It discusses HTC moving to establish its own brand as it competes with the iPhone. It also mentions Maruti Suzuki building a new auto plant in India to produce 250,000 vehicles annually. Rishad Premji is appointed the new chief strategy officer of Wipro. Ratan Tata is looking forward to retirement and the freedom it brings after leading the Tata group for many years. Britannia develops fortified energy snacks for anemic children through government schemes in India.
This document defines key terms related to consumer protection and outlines some of the rights of consumers in India. It discusses 8 key consumer rights recognized internationally by the UN: the right to access basic needs, safety, information, choice, representation, education, redress, and a healthy environment. In India, similar rights are outlined in the Consumer Protection Act including the right to safety, information, choice, being heard, redress, consumer education, and a healthy/sustained environment. The document provides examples of how some of these rights, such as access to basic needs and a safe environment, are not fully realized for many consumers in India.
The document provides an overview of the Consumer Protection Act of 1986 in India. It discusses:
- The need for consumer protection laws due to exploitation of consumers.
- Key features of the Act including the establishment of consumer councils, quasi-judicial bodies at district, state, and national levels to provide speedy redressal of consumer disputes, and provisions for compensation and penalties.
- Rights provided to consumers such as the rights to safety, be informed, choose products, seek redressal, and consumer education.
- The three-tier structure for consumer dispute redressal including district forums, state commissions, and a national commission to handle various claims based on their value.
GSM carriers agreed to reduce call termination charges, which are fees paid between networks to transfer calls. Previously, leading GSM companies opposed cuts to these charges that impact revenues. Two state banks, Oriental Bank of Commerce and Bank of India, increased their base lending rates by 0.5% to 8.5% due to increased deposit rates and funding costs. Reliance Retail is closing in on a joint venture with global toy retailer Toys 'R' Us, which has annual revenues over $13 billion, to tap into India's $6 billion toy market.
At 8tracks.com we believe on finding the best tool for the job.
In the quest of finding a great persistence solution to power our "Explore" system one of our engineers stumbled upon redis.io.
A few years later, we run 25 different Redis instances powering several features for our 10 million users.
From Tag Browsing, to Autocomplete Search, persisting Player sessions and our News Feed. Our 4 engineers team eats the redis documentation for breakfast.
Come join me in some redis love while I tell you why we're such big fans of zsets, set intersections and some other nice features that help us power 12.5 million hours of streaming per month.
[plan politika] Indonesian Youth and Politics : What UI Students Say about Ob...Plan Politika
The document discusses a survey of University of Indonesia students about former U.S. President Barack Obama's planned visit to speak at the university. Based on the survey results, around half of the students agreed with Obama's visit while the other half did not. Those who agreed hoped it would strengthen U.S.-Indonesia relations and provide two days off from classes. Those who disagreed were unsure of the purpose of the visit and felt it would disrupt their academic schedules. Some students also questioned whether Obama was the right person to visit given Indonesia's ongoing recovery from natural disasters.
This document discusses LaTonya and LaToya's graduation party and their mother finding out she is pregnant. It also covers the first semester of nursing school at ECU. However, there is not enough contextual information or detail in the document to provide more than a high-level summary.
This document summarizes a study presented at a conference on lean and green operations in local restaurants. The study surveyed 59 small restaurants in Luzerne County, Pennsylvania about their adoption of lean and green practices. Key findings included that newer and larger restaurants were more progressive in implementing such practices, while most restaurants had no formal plans to reduce waste. Recycling was common but providing bins for customers was not. Future phases of the study aim to provide feedback to restaurants and measure additional areas like wasted inventory, time and space.
This document discusses the need to create 21st century rehabilitation strategies. It questions whether current approaches are preparing people with disabilities for the 21st century or creating further segregation. It advocates connecting with the community, finding open-minded partners, defining big goals, learning new things, exercising creativity, and believing in the impossible to create a compelling vision for people with disabilities by 2020. The document is presented by Katherine Carol from her Shining Beautiful series.
The document discusses shared leadership, defining it as distributing authority, responsibility, and accountability more broadly across an organization. It describes shared leadership existing on a spectrum from leader-led models to ones where many people exercise leadership as appropriate. Shared leadership can help organizations address adaptive challenges by developing leadership capacity in many. The benefits include a more empowered and engaged staff, improved decision-making, and a deeper leadership bench. Challenges include the significant time and financial commitment required.
[plan politika] Indonesian Youth and Politics : Jakarta's Youth Aspiration pa...Plan Politika
The slide presents insight about Jakarta's chaos from youth side. It also presents some solutions from youth and figures who have acted for the better Jakarta.
Crowdsourcing techniques were used to monitor polling stations during Haiti's August 9 legislative elections. Over 285 citizen observers from organizations like OCAPH submitted over 1825 text messages and 200 photos documenting conditions. Issues reported included logistical problems like polling stations not opening on time, security problems like unrest and fires, and other irregularities. OCAPH analyzed the data and made recommendations to address deficiencies in the electoral system and prevent future violence.
Picasso was born in Spain and received formal artistic training from his father. He demonstrated exceptional artistic ability at a young age. Throughout his career, Picasso experimented with different styles including the Blue Period, Rose Period, African-influenced works, Cubism, Neoclassicism, and Surrealism. His most famous work is the anti-war painting Guernica, depicting the suffering inflicted by war on civilians.
This document discusses tablet usage in higher education. It finds that students are the main users of tablets on college campuses, as they are considered "gadget thirsty" consumers. Tablets are incorporated into higher education to increase student engagement and enhance classroom environments. While tablets can benefit students and teachers, the document notes a "lack of innovative pedagogical guidelines" can limit their effectiveness. It provides best practices for planning tablet implementation, developing pedagogical strategies, and ensuring proper support during execution.
[plan politika] Politik dan Pemuda Indonesia : Politik Pencitraan Di Mata Pem...Plan Politika
Tiga kalimat ringkasan dokumen tersebut adalah:
Politik pencitraan sudah tidak berlaku lagi di kalangan anak muda Indonesia karena mereka saat ini menjadi lebih kritis dan peka terhadap kinerja dan pengalaman yang diberikan oleh pejabat publik, bukan semata-mata citra belaka. Anak muda akan membentuk persepsi baik atau buruk terhadap pejabat berdasarkan kompetensi dan tindakan nyata, bukan kesan pert
Bolsa Escola: melhoria educacional e redução da pobrezacrizmqc
O documento discute os desafios da sustentabilidade e como as empresas podem abordá-los. Ele sugere que as empresas foquem em reduzir o desperdício, usar recursos de forma mais eficiente e desenvolver soluções inovadoras para problemas ambientais.
Fluido/Scrive Salesforce for E-sign seminarjohanhil
The document summarizes an event about e-signing via Salesforce. The agenda includes a breakfast, presentation on e-signing solutions Fluido and Scrive including legal aspects, and a demo of Scrive e-signing in Salesforce. There will also be a question and answer session and networking.
The document provides updates on various companies and business news from 30 August to 5 September 2010. It discusses HTC moving to establish its own brand as it competes with the iPhone. It also mentions Maruti Suzuki building a new auto plant in India to produce 250,000 vehicles annually. Rishad Premji is appointed the new chief strategy officer of Wipro. Ratan Tata is looking forward to retirement and the freedom it brings after leading the Tata group for many years. Britannia develops fortified energy snacks for anemic children through government schemes in India.
This document defines key terms related to consumer protection and outlines some of the rights of consumers in India. It discusses 8 key consumer rights recognized internationally by the UN: the right to access basic needs, safety, information, choice, representation, education, redress, and a healthy environment. In India, similar rights are outlined in the Consumer Protection Act including the right to safety, information, choice, being heard, redress, consumer education, and a healthy/sustained environment. The document provides examples of how some of these rights, such as access to basic needs and a safe environment, are not fully realized for many consumers in India.
The document provides an overview of the Consumer Protection Act of 1986 in India. It discusses:
- The need for consumer protection laws due to exploitation of consumers.
- Key features of the Act including the establishment of consumer councils, quasi-judicial bodies at district, state, and national levels to provide speedy redressal of consumer disputes, and provisions for compensation and penalties.
- Rights provided to consumers such as the rights to safety, be informed, choose products, seek redressal, and consumer education.
- The three-tier structure for consumer dispute redressal including district forums, state commissions, and a national commission to handle various claims based on their value.
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
1. Introduction
2. Problems Faced By Consumers
3. Evolution Of Consumer Protection Rights In India
4. Consumer Protection Act - 1986
5. Consumer
6. International Scenario
7. Rights Of A Consumer/ Objectives Of The Act
8. Complaint
9. Procedure Of Filing A Complaint
10.Forums
11. “Jago Grahak Jago” Scheme Of Govt. Of India
12. Consumer Guidance Society Of India (CGSI)
13. Statistical Data
14. Comparison Of Consumer Protection Act In India and Brazil
15. Case Studies
16. Recommendations
17. Conclusion
18. Webliography
The Consumer Protection Act 1986 was enacted by the Indian Parliament to safeguard the interests of consumers (COPRA). The Consumer Protection Act of 2019 overcomes the Consumer Protection Act of 1986. The Assembly approved the Act in October 1986, and it went into force on December 24. The relevant statute was enacted prior to the COPRA act. In order to address consumer complaints and related difficulties, it was formed to create consumer research, councils, and other organizations.
Consumerism,Consumer Rights & Consumer Protection Act 1986Venkat. P
Roots of Consumerism – Consumer Safety and Information – Environmental Concerns – Consumer Privacy – Consumer Protection Act 1986; Central and State Consumer Protection Councils, Consumer Disputes Redressal Agencies and Forum, National Consumer Disputes Redressal Commission
The document defines a consumer according to the Consumer Protection Act of 1986 as a person who buys goods or services for personal use rather than commercial purposes. It outlines the six main rights of consumers under the Act: (1) the right to safety regarding hazardous products; (2) the right to information about product details; (3) the right to choose between competing products; (4) the right to seek redressal for unfair practices; (5) the right to be heard in consumer courts; and (6) the right to consumer education. The Act aimed to protect consumers from exploitation and ensure fair trade by recognizing these rights.
This document is a project report by Diwaker Pandey on unaware consumers and consumer rights. It discusses key topics like the definition of a consumer, common problems faced by consumers in the marketplace, the consumer movement in India, the Consumer Protection Act of 1986, consumer rights and responsibilities, and quality standard marks. The objective is to educate consumers and reduce exploitation by making them aware of their rights. It concludes that both government and consumers must work together to increase awareness of consumer rights and responsibilities.
This document provides an overview of consumer rights and protections in India under the Consumer Protection Act of 1986. Some key points include:
- The CPA was passed in 1986 to provide better protection of consumer interests through the establishment of consumer councils and dispute resolution bodies.
- It set up consumer dispute redressal agencies at the district, state, and national levels to provide simple, inexpensive, and speedy justice to consumers making complaints about defective products, deficient services, or unfair/restrictive trade practices.
- The CPA defines a "consumer" and outlines several consumer rights like the right to safety, the right to be informed, and the right to redress grievances. It aims to strengthen consumer awareness
The document discusses consumer protection laws and rights in India. It defines consumer protection as protecting consumer rights and interests from unfair business practices. The Consumer Protection Act of 1986 established consumer councils and a three-tier quasi-judicial system to settle consumer disputes. The Act recognizes six key rights of consumers: safety, information, choice, grievance redressal, consumer education, and healthy environment. It aims to promote these rights and provide speedy and affordable remedies to consumers against issues like misleading ads, defective products, and more.
The document discusses consumer protection in India. It defines a consumer as a person who purchases goods or services. It outlines the need for consumer protection to safeguard consumers' interests against unscrupulous business practices. The key rights of consumers in India include the right to safety, right to be informed, right to choose, right to be heard, and right to seek redressal. The Consumer Protection Act of 1986 and 2019 are the main legislative measures that establish forums for resolving consumer disputes and protecting consumer rights in India.
The document provides an overview of the Consumer Protection Act of 1986 in India. Some key points:
- The Act was passed to better protect consumer rights and establish quasi-judicial bodies to handle consumer disputes.
- It defines a consumer and establishes three levels of consumer courts - district, state, and national levels - to provide simple, fast redressal for defective goods, deficient services, and unfair trade practices.
- The Act gives consumers important rights like protection from exploitation, the right to be informed about products, the right to be heard and seek redressal for grievances.
- The jurisdiction and composition of the three levels of consumer courts is outlined, along with the process for appeals.
The Consumer Protection Act of 2019 in India aims to strengthen consumer protection and address modern challenges. It establishes the Central Consumer Protection Authority to promote and enforce consumer rights, including the right to safety, information, choice, and redressal. The Act also provides for consumer disputes redressal commissions at district, state and national levels to resolve consumer complaints, defines unfair trade practices, and promotes alternative dispute resolution.
The document summarizes key aspects of the Consumer Protection Act 2019 in India. It replaced the 1986 act due to growth in digital technology and e-commerce. The 2019 act established the Central Consumer Protection Authority to regulate unfair trade practices, misleading ads, and protect consumer rights. It also defines the roles of the National, State and District Consumer Disputes Redressal Commissions in entertaining complaints regarding overcharging, restrictive trade practices, hazardous goods and services, and defective goods or services.
The document provides an overview of consumer awareness and consumer protection laws in India. It discusses key topics including what consumer awareness means, the importance of consumer awareness, consumer rights and responsibilities, consumer protection legislation and mechanisms in modern times and under the Consumer Protection Act of 1986. Specifically, it outlines the three-tier quasi-judicial system established at the district, state and national levels to address consumer complaints, the composition and jurisdiction of these redressal agencies, and the fees required for filing complaints.
The Consumer Protection Act 1986 aims to protect consumers against unfair trade practices, defective goods and services, and exploitation. It establishes consumer protection councils at central and state levels to promote and safeguard consumer rights. The act provides a quasi-judicial system for speedy resolution of consumer disputes at district, state and national levels. Its objectives include better protection of consumer interests, empowering consumers, and ensuring their access to quality goods and services at fair prices.
Consumer protection laws are designed to protect consumers and ensure fair business practices. They prevent fraudulent behavior and unfair advantages. The key laws discussed include the Consumer Protection Act of 1986, Contract Act of 1982, Sale of Goods Act of 1930, and others covering essential commodities, food adulteration, weights and measures, and competition. The document outlines consumer rights such as safety, information, redressal, and education. It also discusses the responsibilities of consumers and redressal mechanisms available including district forums, state commissions, and the national commission.
Competition law and consumer protection law both aim to promote consumer welfare, though they approach this goal in different ways. Competition law focuses on maintaining competitive markets by addressing anti-competitive practices that distort markets. Consumer protection law focuses more on protecting consumers in individual transactions. However, the two areas of law are complementary and mutually reinforcing, as competitive markets benefit consumers by offering greater choice, availability, and affordable prices. Ultimately, both competition law and consumer protection policy seek to ensure well-functioning markets that enhance overall consumer welfare.
Consumerism refers to protecting the rights of buyers in relation to sellers. It involves government, businesses, and organizations working to strengthen consumer rights and satisfaction. The document discusses how consumerism has grown in importance due to factors like increased consumer awareness, choices, and legal protections. It provides examples of laws passed in India to protect consumers from exploitation and unsafe products. Consumer rights include safety, being well-informed, having options to choose from, seeking redress for issues, and access to education about rights.
The Consumer Protection Act, 1986, is one of the significant socio-economic legislation
which has been enacted for protecting the interests of the consumers in India. This
is preventive and compensative in nature. The Act is intended to provide simple, speedy
and inexpensive redressal to the consumers’ grievances, and relief of a specific nature
and award of compensation. Consumerism is fast emerging as an environmental force
affecting important business decisions as consumers become more aware about their
rights. Although comprehensive statutory measures have been provided in India for
curbing unfair business practices, for protecting consumer interest, and for promoting
consumerism; companies have yet to do a lot. This paper is a study on role of Consumer
Protection Act in banking sector and researchers tried to explain that how it affects
the major decisions of the firm.
The South African government published revised Broad-Based Black Economic Empowerment (B-BBEE) Codes of Good Practice in October 2012, and requested public comments on the changes by December 2012. The new codes, which will take effect in 2013, include significantly increased targets and penalties for non-compliance. For example, large companies will need to meet targets of 40% black ownership and equity deals, as well as increased targets for skills development, supplier development, and preferential procurement. Companies that do not meet the new compliance levels could lose eligibility for government contracts or to supply companies that work with the government. Immediate preparation will be required to achieve compliance with the more stringent new B-BBEE codes.
SureMakro Travel provided an interest-free loan to BChange Management Consultants to support enterprise development. BChange Management Consultants thanked SureMakro Travel for the generous loan in a short letter. The loan will help BChange Management Consultants grow their business.
An Exempt Micro Enterprise (EME) is a business with an annual turnover of less than R5 million. EMEs qualify for an exemption from Broad-Based Black Economic Empowerment (BBBEE) scorecard requirements and are automatically allocated a level 4 BEE score. This allows companies to claim up to 100% of procurement spend with EMEs. EME certification is valid for 12 months and helps small businesses be more competitive for procurement opportunities while assisting larger companies to improve their BBBEE scorecard. The certification process can be completed in a day and includes an exemption statement, statement for customers, BEE policy, and certificate signed by an accounting officer.
This document summarizes key aspects of South Africa's Broad-Based Black Economic Empowerment Amendment Bill, which cracks down on the misrepresentation of B-BBEE status and "fronting". It notes that knowingly providing false information to obtain a particular B-BBEE status or benefit is now a criminal offense. Verification agencies and companies can face liability for such misrepresentation. Penalties for offenses include fines up to 10% of annual turnover and bans from contracting with government. It advises companies to ensure their B-BBEE compliance level and information provided to verification agencies is accurate.
This document provides an overview of the components of "The Winning Way." It discusses three main components: 1) Self-Awareness - gaining awareness of one's beliefs, attitudes, feelings, and behaviors in order to make empowered choices rather than automatic reactions. 2) Action - taking action by committing to goals and not waiting for perfect conditions. 3) Support - having a community of support through mutual understanding and accountability. The Winning Way aims to help people achieve success by overcoming automatic reactions through self-awareness and empowered decision making supported by a community.
This document discusses qualities of leadership through examining Nelson Mandela's life and leadership style. It notes that Mandela was imprisoned for 27 years for fighting against apartheid, but was later released and became President of South Africa in 1994. It describes Mandela as possessing charismatic leadership through his personality, while also demonstrating traits of traditional and bureaucratic leadership. The document outlines other qualities Mandela exhibited, including love, resilience, humility, risk-taking, and having a vision. It concludes that Mandela's leadership navigated South Africa through significant change to find a brighter future.
Fantastic read...this book may have been titled "living the life we preach" or the "authentic messenger" Preach a Storm, Live a Tornado...lives up to it's provocative title...if we going to preach...let's do it with the passion undergirded by the life we live. Dr. Clyde brings us into magnifying focus of God's mandate for
This document summarizes a study on talent management practices in major South African hotel groups. The study found that while the hotel groups applied many talent management principles, some problems remained. Talent management is important for the hospitality industry as it is people-focused. The success of organizations depends on employee commitment and contribution. Effective talent management involves sourcing, selecting, onboarding, retaining, developing, deploying, and renewing employees. It requires formal processes and strong leadership to translate into value-based behavior.
Workwise is a training company that has delivered custom learning solutions to South African businesses for over 28 years. They provide programs in areas like leadership, management, customer service, and sales. Their solutions are designed to be immediately applicable on the job and provide an instant return on investment through improved performance and productivity. Workwise is accredited by the relevant standards body and has received additional certifications for quality assurance.
The document advertises three training courses offered by Workwise: The Art of Project Management from August 31 to September 2 costing R5,960.53, Budgeting & Finance for Non-financial Managers on September 14-15 costing R4,166.70, and Business Writing: Write it Right on September 7 costing R1,999. It provides brief descriptions and objectives of the Project Management and Budgeting & Finance courses, and notes the Business Writing course covers email, report and proposal writing skills. Contact details are given at the bottom for more information.
The document advertises three training courses offered by Workwise: The Art of Project Management from August 31 to September 2 costing R5,960.53, Budgeting & Finance for Non-financial Managers on September 14-15 costing R4,166.70, and Business Writing: Write it Right on September 7 costing R1,999. It provides brief descriptions and objectives of the Project Management and Budgeting & Finance courses, and notes the Business Writing course covers email, report and proposal writing skills. Contact details are given at the bottom for more information.
Workwise is a training company that has delivered custom learning solutions to South African businesses for over 28 years. They provide programs in areas like leadership, management, customer service, and sales. Their solutions are designed to be immediately applicable on the job and provide an instant return on investment through improved performance and productivity. Workwise is accredited by the relevant standards body and has received additional certifications for quality assurance.
This document announces a public course on business writing that will cover writing emails, reports, proposals and other common business documents effectively. The course will provide instruction on layout, format, structure and proper grammar and language usage for business communications. It will also offer tips on professionalizing email communication. The course is scheduled for September 7th at the Apollo Conference Centre in Randburg, South Africa, with limited space available.
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Add Chip Technologies provides IT support services such as server hardware, internet access, network licenses, antivirus software, email setup, user training, and fast response times. They aim to help clients get the most out of their technology and ensure their devices are worry-free by supplying new or used hardware and troubleshooting any issues.
This document is the introduction and table of contents for a proposed consumer protection law in South Africa. It outlines the purpose and policy goals of promoting and protecting consumer rights, access to information, safety, and means of redress. It also establishes the structure and organization of the law, which will be comprised of 7 chapters covering topics like fundamental consumer rights, enforcement of rights, business names and industry codes, national consumer institutions, and general provisions. The overall aim is to enact a comprehensive law that strengthens consumer rights and responsibilities within South Africa's economic environment.
This invoice from AddChip Technologies (trading as BEEWORX) bills HR ANSWERS CC R500 for an EME Pack. The EME Pack includes various Broad-Based Black Economic Empowerment documents and certificates. It provides bank account details for payment and contact information for any inquiries.
The document discusses how God is present in people's lives through both positive and difficult experiences. It suggests that God is responsible for feelings of love, peace, sadness, loneliness, unexpected encounters with loved ones, solutions in difficult times, and the courage to continue when tired of life. The message encourages sharing God's love and presence with others.
1. Consumer ProteCtion ACt
i know my
rights.
Do you know
yours?
you have rights as a consumer.
understand them.
enforce them.
2. You have rights as a consumer • Understand them • Enforce them
PAge Contents
4 what is the Consumer Protection Act?
the Consumer ProteCtion ACt 6 who is a ‘Consumer’?
6 what are Consumer rights?
YOUR GUIDE TO CONSUMER RIGHTS 7 Consumer right no. 1: right to equality in the Consumer market
& HOW TO PROTECT THEM and Protection Against Discriminatory
marketing Practices
8 Consumer right no. 2: right to Privacy
9 Consumer right no. 3: right to Choose
12 Consumer right no. 4: right to Disclosure of information
15 Consumer right no. 5: right to Fair and responsible marketing
18 Consumer right no. 6: right to Fair and honest Dealing
21 Consumer right no. 7: right to Fair, Just and reasonable
terms and Conditions
23 Consumer right no. 8: right to Fair Value, good Quality and
safety
Disclaimer 26 Consumer right no. 9: right to Accountability from suppliers
This brochure is designed as an explanatory guide to the Consumer 27 where to Complain
Protection Act No. 68 of 2008. It is intended for the use of consumers and
is not an exhaustive legal reference manual or a substitute for the Act.
3. You have rights as a consumer • Understand them • Enforce them
whAt is the Consumer ProteCtion ACt?
the Consumer Protection Act, no. 68 of 2008 was signed on 24 April 2009. the Consumer Protection Act applies to the following:
it aims to:
• Every transaction occurring within the Republic of South Africa;
• Promote a fair, accessible and sustainable marketplace for consumer products and • Promotion or supply of any goods and services occurring within the Republic; and
services; • Goods or services that are supplied or performed, in the Republic, in terms of transactions
• Establish national norms and standards to ensure consumer protection; mentioned in the Act.
• Make provision for improved standards of consumer information, to prohibit certain unfair
marketing and business practices; the Act is not applicable in respect of:
• Promote responsible consumer behaviour;
• Promote a consistent legislative and enforcement framework, related to consumer • Goods or services promoted or supplied to the state;
transactions and agreements; • Industry-wide exemption being granted to regulatory authorities;
• Establish the National Consumer Commission; and • Credit agreements, in terms of the National Credit Act, but not goods or services;
• Replace, in a new and simplified manner, existing provisions from five acts, including the • Services under employment contracts;
Consumer Affairs (Unfair Business Practices) Act of 1988; Trade Practices Act of 1976; • Agreements giving effect to collective bargaining agreements; and
Sales and Service Matters Act of 1964; Price Control Act of 1964; and Merchandise Marks • Agreements giving effect to bargaining agreements (Section 213 of the Labour Relations Act).
Act of 1941 (specifically Sections 2-13, and 16-17).
the Consumer Protection Act has two (2) implementation dates:
who may lodge consumer complaints:
1. early effective date: Twelve (12) months after signature (April 2010) – Chapters 1 and 5,
• An individual; Section 120 (regulations) will become operational; and
• An authorised person acting on behalf of another;
• A person acting as a member or in the interest of an affected group or class; or 2. general effective date: Eighteen (18) months after signature (October 2010) – date on
• A person acting in the public interest (amicus curiae/leave of tribunal or court association, which all provisions of the Act will be applicable.
acting on the interests of its members).
4 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 5
4. You have rights as a consumer • Understand them • Enforce them
who is A ‘Consumer’? Consumer right no. 1
Consumers are persons to whom goods or services are marketed, who have entered into
right to eQuAlity in the Consumer mArket AnD ProteCtion
transactions with suppliers, users of particular goods or recipients/beneficiaries of services.
AgAinst DisCriminAtory mArketing PrACtiCes
whAt Are Consumer rights? what does this mean for the ordinary consumer?
The Bill of Rights enshrines the rights of all South Africans – including consumer rights. The your right to free and unlimited access to goods and services
Consumer Protection Act further outlines these key consumer rights, of which all South African
consumers should be aware. These include the following: • Suppliers are not permitted to limit access to goods and services.
• Suppliers are not permitted to prioritise any consumer groups over others when marketing,
1. Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing selling or distributing their goods and services.
Practices;
2. Right to Privacy; your right to high-quality goods and services
3. Right to Choose;
4. Right to Disclosure of Information; • Suppliers are not permitted to vary the quality of their goods and services in a
5. Right to Fair and Responsible Marketing; discriminatory manner.
6. Right to Fair and Honest Dealing; • Consumers have the right to query the inferior quality of goods and services.
7. Right to Fair, Just and Reasonable Terms and Conditions;
8. Right to Fair Value, Good Quality and Safety; and your right to fair pricing of goods and services
9. Right to Accountability by Suppliers.
• Suppliers are not permitted to charge unfair prices for the same goods and services.
• Consumers should be treated equally, irrespective of gender, race, socio-economic status
or geographic location.
your right to lodge complaints
• The Equality Court has jurisdiction in respect of alleged contraventions:
o Proceedings may be instituted before an Equality Court.
o Consumer complaints may be filed with the National Consumer Commission, the latter
of which is required to refer such complaints to the Equality Court, if they appear to be
valid.
6 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 7
5. You have rights as a consumer • Understand them • Enforce them
Consumer right no. 2 Consumer right no. 3
right to PriVACy right to Choose
what does this mean for the ordinary consumer? what does this mean for the ordinary consumer?
your right to restrict unwanted direct marketing your right to select the supplier of your choice
• Consumers have the right to protect their privacy and confidentiality in respect of unwanted • Consumers have the right to shop around for the best prices, goods and services.
or unsolicited correspondence. • Consumers are not obliged to enter into additional agreements with suppliers from whom
• Consumers have the right to refuse unwanted sms’s, telephone calls, letters or ‘spam’ they purchased goods or services (bundling).
e-mail. • Suppliers are not permitted to force consumers to enter into agreements with third-parties,
unless the suppliers can prove the benefits of these additional goods or services.
your right to discontinue receipt of direct marketing at any time
Your right to cancel or renew a fixed-term agreement
• Consumers have the right to opt out of receiving unsolicited direct marketing services by
blocking the relevant supplier/marketer. • Consumers have the right to cancel fixed-term agreements upon expiry of the contract
• Consumers have the right to accept, restrict or refuse unwanted direct marketing. period, without penalty or charge.
• Companies and suppliers are not permitted to continue any unsolicited direct marketing of • Consumers are obliged to provide suppliers with 20 business days’ notice, in writing or
goods and services, once consumers have opted out. other recorded means, of cancellation of fixed-term agreements. Reasonable penalties may
apply.
• Suppliers must extend fixed-term agreements on a month-to-month basis, if the consumers
failed to request the cancellation of such agreements.
your right to request pre-authorisation for repairs or maintenance services
• Consumers have the right to request written cost estimates/quotations from suppliers, prior
to the suppliers executing any repairs or maintenance services.
• Suppliers are not permitted to charge consumers for drawing up any cost estimates/
quotations.
• Consumers have the right to pre-authorise or refuse any additional repairs or maintenance
services.
• Consumers are not liable to pay for repairs or maintenance services done without their prior
approval.
• Suppliers are not permitted to charge consumers for any diagnostic work/inspections
required in compiling cost estimates/quotations unless there was prior agreement.
8 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 9
6. You have rights as a consumer • Understand them • Enforce them
right to Choose Continued
your right to cancel direct marketing contracts within the cooling-off period Your right to choose or examine goods, even after purchase and delivery
• Suppliers are required to include a ‘cooling-off period’ in direct marketing transactions – • Suppliers have the right to charge consumers for loss or damage of property/goods, if this
cooling-off periods generally span five (5) business days. resulted from gross negligence, recklessness or deliberate actions.
• Consumers have the right to cancel agreements within the cooling-off period, without • Consumers have the right to refuse display items or opened goods, and request unopened/
providing reasons or incurring penalties for doing so. new goods.
• Suppliers are required to return payments received from consumers, within 15 business • Consumers are entitled to reject goods if they do not correspond with pre-approved
days of receiving the cancellation notice. samples.
• Suppliers are required to provide consumers with reasonable opportunity to examine goods
your right to cancel advance reservations, bookings or orders purchased or delivered.
• Consumers have the right to cancel any advance reservations, bookings or orders. your right to return goods and seek redress for unsatisfactory services
• Suppliers are entitled to request a reasonable, advance deposit for reservations, bookings
or orders, depending on the nature of the business and specific circumstances. • Consumers have the right to return unsafe or defective goods and request a full refund for
• Suppliers are entitled to impose a reasonable charge for the cancellation of reservations, such goods, provided this is done within a reasonable period.
bookings or orders, depending on the nature of the business and specific circumstances. • Consumers have the right to return goods that were not pre-examined prior to delivery.
your right to retain and not pay for unsolicited goods or services
• Consumers have the right to return unsolicited goods or services, at the risk and expense of
the suppliers.
• Consumers are entitled to retain unsolicited goods or services after 20 business days.
10 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 11
7. You have rights as a consumer • Understand them • Enforce them
Consumer right no. 4
right to DisClosure oF inFormAtion your right to product labelling and trade description
what does this mean for the ordinary consumer? • Suppliers and service providers are required to display labelling and trade descriptions of
products, which do not mislead consumers about the contents of the packaging or goods
your right to information in plain and understandable language attached to the products.
• Suppliers are not permitted to alter, amend, conceal, remove or deface trade marks and
• Consumers have the right to demand contracts/agreements in easily-understood and plain other product labelling, so as to mislead consumers.
language. • Producers/importers of products or goods are required to display the country of origin and
any other prescribed information, such as expiry dates.
your right to disclosure of prices of goods and services • Producers, suppliers and importers are required to disclose the presence of any genetically
modified ingredients, in compliance with international and South African laws and
• Suppliers are required to display the prices of goods and services, in full view of regulations.
consumers;
• Consumers have the right to request the unit cost of goods and services, so as to avoid any nB! A trade description refers to the name of the producer, the product’s number, quantity,
‘hidden’ costs. measure, etc.
• Suppliers are required to specify the duration of any promotions in catalogues or brochures,
failing which consumers have the right to purchase the goods or services at the specified nB! A trade mark refers to the intellectual property of the goods produced/supplied, as per
prices. the Trade Marks Act, No. 194 of 1993.
• Consumers have the right to demand paying the lower price for goods displaying two
varying prices – suppliers are not permitted to charge consumers the higher price for the your right to clear disclosure of reconditioned or grey market goods
same goods.
• Suppliers are required to display notice that ‘grey’ market goods have been reconditioned,
rebuilt or remade.
• Suppliers are required to disclose, by means of a clear and visible notice, that goods are
being sold without the approval or licence of the registered trade mark owner.
12 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 13
8. You have rights as a consumer • Understand them • Enforce them
right to DisClosure oF inFormAtion Continued Consumer right no. 5
nB! Parallel/grey goods are goods intended for sale in one national market, but imported right to FAir AnD resPonsiBle mArketing
from their original destination for sale in another market; for example, goods intended for
China, sold in South Africa. what does this mean for the ordinary consumer?
your right to sales records your right to protection against bait marketing
• Consumers have the right to demand confirmation of purchases made, in the form of • Suppliers are not permitted to mislead consumers in respect of pricing, the nature,
receipts or invoices. properties, advantages or uses of goods or services advertised, if such goods or services
are not actually available for purchase or procurement in accordance with these standards.
• Suppliers are required to include, via receipts or invoices, the following: • Suppliers are obliged to include limitations in respect of the availability of goods or services
o Suppliers’ full contact information, business names and Value-Added Tax (VAT) when advertising such items, and honour such agreements.
registration numbers.
o Name and description of goods; your right to protection against negative option marketing
o Date/s on which the transaction/s took place;
o Unit price of goods purchased; • Suppliers are not permitted to promote any goods or services or automatically enter
o Quantity of goods purchased; consumers into agreements for the supply of goods or services, i.e. if consumers receive
o Total price of transaction/s, including any applicable taxes; and unwanted or unsolicited goods or services, they are under no obligation to pay for these
o Full contact information, business names and addresses. goods or services.
your right to disclosure by intermediaries your right to protection against direct marketing
• Intermediaries, such as brokers, sales representatives and estate agents, are required to • Suppliers or service providers that directly market any goods or services to consumers
disclose their associations or affiliations with the entities/persons they represent. must inform them of their right to cancel the agreements within the cooling-off period of
five (5) business days.
Your right to identification of deliverers, installers and others • Suppliers or service providers, which directly market any unsolicited goods or services
to consumers, are not permitted to solicit payment for these items, subject to certain
• Deliverers, installers and others are required to visibly display name badges or similar conditions.
identification, to the satisfaction of consumers, when delivering or installing goods/products.
• Consumers have the right to demand identification from the deliverers, installers and
others, prior to allowing delivery or installation of goods/products.
14 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 15
9. You have rights as a consumer • Understand them • Enforce them
right to FAir AnD resPonsiBle mArketing Continued
your right to protection in catalogue marketing o Ensure that the supply of the particular prize, reward, gift, free or reduced price good,
or the capacity to provide enhanced quality or services, is sufficient to accommodate all
• Suppliers are required to disclose the following: reasonably anticipated demands resulting from the offer;
o Not limit or restrict capacity to supply any such goods or services in response to the
o Supplier name and registration/licence number;
acceptance of the offer, on any basis other than that it applies to such a supply in
o Address and contact details;
exchange for any other form of consideration; and
o Sales records;
o Not require the consumer to accept an inferior quality of any such goods or services
o Currency for sales;
than those generally available to any other consumer on the same date who tenders a
o Delivery arrangements;
different form of consideration; and
o Cancellation, return, exchange and refund policy; and
o Not impose any monetary charge for the administration, processing or handling of a
o Instructions on lodging a complaint.
transaction, in respect of which the consumer tenders a trade coupon – this only applies
where a membership fee is being paid.
nB: Catalogue marketing refers to an agreement entered into by telephone (initiated by the
consumer), fax or postal order, where the consumer is not given the opportunity to inspect
your right to protection in customer loyalty programmes
goods.
• Persons must not offer participation in a loyalty programme, or offer any loyalty credit or
your right to protection in terms of trade coupons and similar promotions
award with the intention of not providing it or providing it in a manner other than as offered.
• Any document setting out an offer must clearly state the following:
• Persons are not permitted to make promotional offers with the intention of not fulfilling them,
or fulfilling them in a manner other than as offered. o Nature of the programme, credit or award being offered;
• Persons making promotional offers are required to adhere to the following: o Goods or services to which the offer relates;
o Steps required by consumers to participate in the programme or receive any benefits in
o Nature of price, reward, gift, free goods or services, price reduction, enhancement of
terms of the programme; and
quality or quantity of goods, discounted of free thing being offered;
o Contact details where consumers may gain access to the programme, or any loyalty
o Goods or services to which the offer relates;
credit or awards in terms of the programme.
o Steps required by consumers to accept the offers or receive the benefits of the offers;
o Particulars of any person from whom, any place where, and any date and time on or
nB: Customer loyalty programmes are loyalty credits or awards, which are a legal medium
at which, the consumer may receive the prize, reward, gift, free good or service, price
of exchange when offered or tendered as consideration for any goods or services offered, or
reduction or concession, enhancement of quantity or quality of goods or services or other
transactions contemplated, in terms of such loyalty programmes/credits/awards.
discounted or free thing;
16 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 17
10. You have rights as a consumer • Understand them • Enforce them
Consumer right no. 6
right to FAir AnD honest DeAling your right to protection against fraudulent schemes and offers
what does this mean for the ordinary consumer? • Persons are not permitted to initiate, sponsor, promote or knowingly participate in
communication or activities, with the intent to defraud others.
your right to protection against unconscionable conduct • Persons are not permitted to produce counterfeit currency, or purport to increase a sum of
money, through scientific means or otherwise.
• Suppliers are not permitted to use physical force against consumers, coercion, undue • Persons are not permitted to engage in fraudulent or unlawful financial transactions.
influence, pressure, duress, harassment, unfair tactics or any other similar conduct when
doing the following: your right to protection against pyramid and related schemes
o Marketing goods or services;
• Persons are not permitted to, directly or indirectly, promote or knowingly join, enter into or
o Supplying goods or services;
participate in the following schemes:
o Negotiating, concluding, executing or enforcing agreements to supply goods and
services; o Multiplication schemes (offering interest rates of 20% and above the South African
o Demanding or collecting payments for goods or services; and Reserve Bank-regulated repo rate);
o Recovering goods or services from consumers. o Pyramid schemes (receiving compensation, primarily from the respective recruitment of
other participants);
• Suppliers are not permitted to take advantage of consumers who are unable to protect
o Chain letter schemes (actively solicit or recruit participants, and obtain compensation for
their interests due to mental or physical disability, poor literacy, ignorance or inability to
new recruits); or
understand the language of an agreement or any similar factors.
o Any other fraudulent schemes or scams.
nB! Unconscionable conduct refers to behaviour that is unethical or improper.
your right to assume that suppliers are entitled to sell goods
your right to protection against false, misleading or deceptive representations
• Consumers have the right to assume that suppliers have the legal right or authority to
supply goods or products that are on sale or promoted by the suppliers.
• Suppliers are not permitted to, directly or indirectly, provide consumers with false,
• Consumers have the right to assume that lessors have the legal right or authority to lease
misleading or deceptive representations regarding goods or services; and
goods or products at the time that the lessees are to take possession of the leased goods.
• Suppliers are not permitted to use exaggeration, innuendo or ambiguity when referring to
goods or services or the benefits thereof.
18 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 19
11. You have rights as a consumer • Understand them • Enforce them
right to FAir AnD honest DeAling Continued Consumer right no. 7
Procedure for sales by auction right to FAir, Just AnD reAsonABle terms AnD ConDitions
• Suppliers are required, when auctioning goods or products in lots and unless otherwise what does this mean for the ordinary consumer?
stated, to auction lots separately, via separate transactions.
• Auctioneers are required to close auctions by visibly or audibly announcing their
your right to protection against unfair, unreasonable or unjust contract terms
completion.
• Auctioneers should give notice that a sale by auction is subject to a reserved or upset price,
• Suppliers are not permitted to market, supply or enter into an agreement to supply goods or
and the right to bid by or on behalf of the owner/auctioneer.
services at prices or terms that are unfair, unreasonable or unjust.
• Suppliers are not permitted to require consumers to waive any rights, assume any
your right to changes, deferrals and waivers, and substitution of goods obligations, waive any liability of the suppliers on terms that are unfair, unreasonable or
unjust.
• Suppliers are required, in the event of deferrals, waivers and substitutions to original
agreements, to treat these as changes to existing agreements and not as grounds to enter
your right to obtain notice for certain terms and conditions
into new agreements.
• Consumers have the right to substitute goods or products, and are entitled to protection of
• Suppliers are required to provide consumers with prior written notice of clauses in
these substituted goods or products, from the date of delivery.
agreements that may constitute a potential risk or liability to consumers.
• Suppliers are required to deliver to consumers, amended sales agreements or records,
• Suppliers must specifically draw the fact, nature and potential effects of risks to the
describing the substituted goods, but without making other changes to the original
attention of consumers, in a conspicuous manner and form, to which the consumers
agreements or records.
accordingly accept responsibility.
your right to protection against over-selling and over-booking
your right to obtain free copies of agreements/contracts
• Suppliers are not permitted to accept payment or other consideration for any goods or
• Consumers are entitled to obtain free copies or free electronic access to copies of
services, if:
agreements/contracts, irrespective of whether consumers have entered into such
o They have no intention of supplying those goods or providing those services; and agreements/contracts.
o They intend to supply goods that are materially different from the goods or services, for • Free copies should include an itemised breakdown of financial obligations under such
which payment was accepted. agreements.
• Suppliers are required to honour the supply of goods or services on specified dates, times • Suppliers are required to keep records of transactions entered into over telephone or other
and other particulars, if committing to such arrangements in reservations or bookings. recordable forms, in the event of the consumer-supplier agreement not being in writing.
• Consumers have the right to demand refunds for full amounts paid in respect of
commitments or reservations, together with interest, at prescribed rates, from the dates of
payment until the dates of reimbursement.
20 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 21
12. You have rights as a consumer • Understand them • Enforce them
right to FAir, Just AnD reAsonABle terms AnD ConDitions Consumer right no. 8
Continued
right to FAir VAlue, gooD QuAlity AnD sAFety
your right to refuse prohibited transactions, agreements, and terms or
conditions
what does this mean for the ordinary consumer?
your right to demand quality service
• Suppliers are not permitted to make a transaction or agreement if the terms and conditions:
o Are contrary to this Act; • Consumers are entitled to the following, when entering into agreements/contracts with
o Mislead or deceive consumers; suppliers:
o Subject the consumers to fraudulent conduct;
o Timely performance and completion of those services;
o Directly or indirectly deprives consumers of rights in terms of this Act;
o Timely notice of any unavoidable delays in the performance of the services;
o Avoid suppliers’ obligations or duties in terms of this Act;
o High-quality services, which consumers are entitled to expect; and
o Limit or exempt suppliers of goods or services from liability for any loss, directly or
o Use, delivery or installation of goods that are free of defects and of a quality that persons
indirectly attributable to the gross negligence of the suppliers or any persons acting for or
are generally entitled to expect, if any such goods are required for performance of the
controlled by the suppliers;
services.
o Constitute an assumption of risk or liability by the consumers for a loss;
o Impose an obligation on consumers to pay for damage to, or otherwise; • Suppliers are required to remedy any defects in the quality of services performed or goods
o Require the consumers to enter into supplementary agreements; supplied; or refund the consumers a reasonable portion of the price paid for the services
o Falsely express an acknowledgement by the consumers that before the agreement was performed and goods supplied, in the event of these being sub-standard.
made, no representations or warranties were made in connection with the agreement by
the supplier or a person on behalf of the supplier; or your right to safe, good quality goods
o Require the consumers to forfeit any money to the supplier.
• Consumers are entitled to receive goods or services that are of good quality, in good
your right to approach the Court to ensure fair and just conduct, terms and working order and free of any defects, and that comply with any applicable standards set
conditions under the Standards Act, No. 29 of 1993 or any other public regulation.
• If consumers are not satisfied with the outcomes of the National Consumer Tribunal’s your right to implied warranty of quality
investigation into alleged unconscionable, unjust or unfair conduct on the part of the
suppliers, they may approach the Court for its further consideration of these matters. • In any transaction or agreement pertaining to the supply of goods to consumers, it is an
implied provision that the producer or importer, distributor and retailer each warrant that
the goods comply with the requirements and standards of being safe, of good quality and
durable.
• Consumers are permitted to return goods to suppliers, without penalty and at the suppliers’
risk and expense, within a period of six (6) months after delivery of such goods, if the goods
are of inferior quality, unsafe or defective.
• Suppliers are obliged to refund, repair or replace the failed, unsafe and defective goods.
22 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 23
13. You have rights as a consumer • Understand them • Enforce them
right to FAir VAlue, gooD QuAlity AnD sAFety Continued
• Suppliers are obliged to replace goods or refund the consumer the price paid for the goods your right to recovery and safe disposal of designated products or
within a period of three (3) months after repairs have been done, if the repaired goods are components
found to be defective, have failed or are considered unsafe.
• Suppliers are responsible for accepting and disposing of waste deemed unsuitable for
your right to a warranty on repaired goods disposal in common waste systems, if so specified in any national legislation.
• Suppliers are obliged to warrant every new or reconditioned part installed during any repair your right to have products monitored for safety and/or recalled
or maintenance work, and the labour required to install it, for a period of three (3) months
after the date of installation or a longer period, as the supplier may specify in writing. • Industry codes will make provision for the return/recall of hazardous, unsafe or defective
goods.
nB! Warranties are null and void if consumers are found to be misusing or abusing goods or
property, while under warranty. your right to claim damages for injuries caused by unsafe/defective goods
your right to receive warnings on the fact and nature of risks • Producers, importers, distributors or retailers of any goods are each liable for any harm
caused wholly or in part, as a consequence of the following:
• Suppliers are obliged to make consumers aware of any risks of an unusual character or o Supplying any unsafe goods;
nature, risks of which consumers could not reasonably be expected to be aware, or which o Product failure, defect or hazard in any goods; or
ordinarily alert consumers could not reasonably be expected to contemplate, depending on o Inadequate instructions or warnings provided to the consumer pertaining to any hazard
the specific circumstances or risk that could result in serious injury or death. arising from or associated with the use of any goods, irrespective of whether the harm
• Suppliers are obliged to bring to the consumers’ attention notice/labelling of any hazardous resulted from any negligence on the part of the producers, importers, distributors or
or unsafe goods, and provide the consumers with adequate instructions for the safe retailers, as the case may be.
handling and use of those goods.
24 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 25
14. You have rights as a consumer • Understand them • Enforce them
Consumer right no. 9 where to ComPlAin
The Consumer Protection Act aims to promote consumer activism, by making provision for
right to ACCountABility From suPPliers
the accreditation of consumer groups tasked with lodging complaints on behalf of consumers,
as well as making available support for activities, such as consumer advice, education,
what does this mean for the ordinary consumer?
publications, research and alternative dispute resolution through mediation or conciliation.
your right to protection in lay-bye agreements
As such, the Act gives rise to the establishment of the National Consumer Commission,
a body assigned to investigate consumer complaints, as well as the National Consumer
• Consumers are entitled to the following, in lay-bye agreements:
Tribunal, the latter of which was created by the National Credit Act in September 2006, and is
o Purchase goods and services via lay-bye agreements. In this case, if the suppliers fail responsible for the adjudication of violations and transgressions of the National Credit Act and
to deliver any goods, these suppliers must, at the discretion of the consumers, supply the Consumer Protection Act.
equivalent or superior products;
o Full refund of money paid, plus interest; and
o Keep their deposits in an interest-bearing account.
Consumer Help Line, via
the dti Customer Contact Centre: 0861 843 384
Your right to protection with regard to prepaid certificates, credits and
vouchers, and access to prepaid services and service facilities the dti Office of Consumer Protection (OCP) : (012) 394 1436 / 1558 /1076
• Suppliers in possession of any prepaid certificates, credits, vouchers, membership fees or the dti E-mail: contactus@thedti.gov.za
other money belonging to the consumers, must do the following:
the dti Website: www.thedti.gov.za
o Not treat such property as theirs;
o Exercise care, diligence and skill; and
National Consumer Tribunal (NCT): (012) 663 5615
o Assume liability for any losses suffered by consumers in this regard.
NCT E-mail: Registry@thenct.org.za
NCT Website: www.thenct.org.za
26 the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them
the Consumer Protection Act
Your Guide to Consumer Rights and How to Protect Them 27
15. Should you require additional
information or clarification, please
contact the Department of Trade and
Industry’s (the dti’s)
Education and Compliance Division:
Consumer help line, via
the dti Customer Contact Centre:
0861 843 384
the dti Postal Address:
Education and Compliance Division
Private Bag X84
Pretoria, 0001
the dti E-mail Address:
Contactus@thedti.gov.za