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TheConsumerProtectionAct,1986
UNIT - IV
Some facts: CPA
Objectives of the Act
Definition of theseTerms
Exception:- Purchaser of goods for Re-sale is not a consumer.
But person buying goods for self-employment is a consumer
Eg:- Buys a car to drive it for its livelihood.
Definition of theseTerms
• Consumer
Exception:- a person who receives medical treatment in a govt.
hospital is not a consumer.
But a student is a consumer for educational institute.
Essentials of Consumer
Occupation, Age, Gender, Community, Religion etc
Essentials of Consumer
(Baby Anmol MahajanVs.Videocon International)
-*- Scratch card – Washing machine – 5 Kg Gold -*-
Rights of consumer
ii. Right to be choice
iii. Right to be informed
iv. Right to be heard
v. Right to be value
vi. Right to be redressed
vii. Right to consumer education
viii.Right to healthy environment
Rights of consumer (Section 6)
i. Right to safety
ii. Right to be choice: choose those goods from many which are
suitable.
iii. Right to be informed: information like quality, effect on
health, use of technique etc.
iv. Right to be heard: consumer should be heard properly, his
views, complaints, statements etc.
Rights of consumer (Section 6)
v. Right to be value
vi. Right to be redressed
vii. Right to consumer education
viii. Right to healthy environment
Consumer Protection Councils
I. On Central Level
II. On State Level
III. On District Level
Consumer Protection Councils
I. On Central Level
Establishment 4
Organization
No. of members
Working period
Resignation
Monetary jurisdiction
Consumer Protection Councils
I. On Central Level
Age limit
Meetings
Time & Place of meeting
Procedure of meetings
Objective
Control
Consumer Protection Councils
II. On State Level
Establishment 7
Organization
No. of members
Age limit
Monetary jurisdiction
Consumer Protection Councils
II. On State Level
Meetings
Time & Place of meeting
Procedure of meetings
Objective
Control
Consumer Protection Councils
III. District consumer protection council
Establishment 8
Organization
No. of members
Age limit
Monetary jurisdiction
Consumer Protection Councils
III. District consumer protection council
Meetings
Time & Place of meeting
Procedure of meetings
Objective
Control
District consumer protection council
(Grievances – Complaints)
District consumer protection council
Redressal procedure
Redressal procedure
i. Complaint to opposition party
ii. Denial of allegation by opposition
Reference of sample laboratory
Redressal procedure
b. Deposit of Fees
c. Forwarding report: after receiving the report forum shall
forward a copy of the report with a remark.
d. Objection by any of the party: if any of the party disagrees with
the findings of the lab report then the party has to submit his
objection in writing.
e. Reasonable opportunity to be heard: forum must give
reasonable opportunity to both the parties & then issue an order
as suitable.
Redressal procedure
i. Claim to opposite party
ii. Denial of allegation by opposition
Redressal procedure
iii. Settlement of Dispute: in the following manner:-
a. On the basis of evidence
b. Ex parte: where ‘Opposition’ fails to take any action to
represent his case within the given time, after evidence
submission by complainant.
iv. Where ‘Complainant’ fails to appear: forum may dismiss the
complaint for default.
Manner of filing Complaint
i. Person entitled to file complaint:-
a. by consumer/consumers
b. by consumer association
ii. Written complaint
iii. Fees: complainant should also deposit the fees.
iv. Content of complaint
a. Name, description & address of complainant
b. Name, description & address of opposition.
c. Need to submit facts, documents & available evidences
"Consumer protection act, 1986" - Business Law

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"Consumer protection act, 1986" - Business Law

  • 4. Definition of theseTerms Exception:- Purchaser of goods for Re-sale is not a consumer. But person buying goods for self-employment is a consumer Eg:- Buys a car to drive it for its livelihood.
  • 5. Definition of theseTerms • Consumer Exception:- a person who receives medical treatment in a govt. hospital is not a consumer. But a student is a consumer for educational institute.
  • 6. Essentials of Consumer Occupation, Age, Gender, Community, Religion etc
  • 7. Essentials of Consumer (Baby Anmol MahajanVs.Videocon International) -*- Scratch card – Washing machine – 5 Kg Gold -*-
  • 8. Rights of consumer ii. Right to be choice iii. Right to be informed iv. Right to be heard v. Right to be value vi. Right to be redressed vii. Right to consumer education viii.Right to healthy environment
  • 9. Rights of consumer (Section 6) i. Right to safety ii. Right to be choice: choose those goods from many which are suitable. iii. Right to be informed: information like quality, effect on health, use of technique etc. iv. Right to be heard: consumer should be heard properly, his views, complaints, statements etc.
  • 10. Rights of consumer (Section 6) v. Right to be value vi. Right to be redressed vii. Right to consumer education viii. Right to healthy environment
  • 11. Consumer Protection Councils I. On Central Level II. On State Level III. On District Level
  • 12. Consumer Protection Councils I. On Central Level Establishment 4 Organization No. of members Working period Resignation Monetary jurisdiction
  • 13. Consumer Protection Councils I. On Central Level Age limit Meetings Time & Place of meeting Procedure of meetings Objective Control
  • 14. Consumer Protection Councils II. On State Level Establishment 7 Organization No. of members Age limit Monetary jurisdiction
  • 15. Consumer Protection Councils II. On State Level Meetings Time & Place of meeting Procedure of meetings Objective Control
  • 16. Consumer Protection Councils III. District consumer protection council Establishment 8 Organization No. of members Age limit Monetary jurisdiction
  • 17. Consumer Protection Councils III. District consumer protection council Meetings Time & Place of meeting Procedure of meetings Objective Control
  • 18. District consumer protection council (Grievances – Complaints)
  • 19. District consumer protection council Redressal procedure
  • 20. Redressal procedure i. Complaint to opposition party ii. Denial of allegation by opposition Reference of sample laboratory
  • 21. Redressal procedure b. Deposit of Fees c. Forwarding report: after receiving the report forum shall forward a copy of the report with a remark. d. Objection by any of the party: if any of the party disagrees with the findings of the lab report then the party has to submit his objection in writing. e. Reasonable opportunity to be heard: forum must give reasonable opportunity to both the parties & then issue an order as suitable.
  • 22. Redressal procedure i. Claim to opposite party ii. Denial of allegation by opposition
  • 23. Redressal procedure iii. Settlement of Dispute: in the following manner:- a. On the basis of evidence b. Ex parte: where ‘Opposition’ fails to take any action to represent his case within the given time, after evidence submission by complainant. iv. Where ‘Complainant’ fails to appear: forum may dismiss the complaint for default.
  • 24. Manner of filing Complaint i. Person entitled to file complaint:- a. by consumer/consumers b. by consumer association ii. Written complaint iii. Fees: complainant should also deposit the fees. iv. Content of complaint a. Name, description & address of complainant b. Name, description & address of opposition. c. Need to submit facts, documents & available evidences