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1 of 5
Buyer Personas
for Chevy Volt

By Jordan Bennett,
Cody Martinell,
and John Burley
Target Segments
   Environmentally Conscious

   Technologically enthusiastic

   Middle-Class to Wealthy

   Educated

   Safety Conscious
Description                       Goals and Aspirations
                                   Ben went to school for botany and         •    Minimize environmental
                                   roomed with a student interested in            impact
                                   gene therapy. They formed a               •    Decrease the use of
                                   company after graduating to develop            pesticides in agriculture
                                   a new species of pest resistant           •    Raise his children to be
                                   potatoes, and later sold the company           successful, set good
                                   to McDonalds for $2.3 Million. He now          example
                                   focuses on his children, and consults     •    Focus his spending on
                                   for various agricultural companies,            companies encouraging
     Benjamin                      focusing on using fewer pesticides.            sustainability.

                                                User Scenario
    Basic Demographics
                                        When Ben sold his company, it            Information Sources
Age: 32                                 enabled him to spend more
Occupation: Consultant                  money with the intention of          •    Local Newspaper
Hometown: San Francisco, CA             minimizing his carbon footprint.     •    Google Homepage
Marital Status: Divorced, 2 Kids        He would love to ride his bike to    •    Facebook
                                        work, but works in San Fran and      •    Co-workers
                                        has a long commute from a            •    Charlie Rose
                                        local suburb. He desires a fully     •    Nature Magazine
           Attributes                                                        •    The Economist
                                        electric car to drive, but worries
                                        about running out of battery life    •    National Geographic
•   Cautious                            on a dangerous highway. He
•   Environmentally Conscious           drives his children to school
•   Progressive                         every morning and is unwilling to
•   Early Adopter                       take that risk.
Description

                                 Roger studied mathematics at the              Goals and Aspirations
                                 University of Florida and began a
                                 career as a high school math teacher.     •    Learn about new
                                 In 1977 he attended the University of          technology
                                 Washington to get a doctorate in          •    Have a safe vehicle for
                                 mathematics. He then began a                   his wife and grandkids
                                 career at Boeing developing software      •    Save money on gas for
                                 for newly built planes. In 2009 Roger          the long trips to Palm
                                 retired after buying a house in Palm           Springs
                                 Springs. He loves to be with his          •    Support innovation and
                                 grandchildren and golfing at his new           technology
         Roger                   vacation home.

                                               User Scenario
    Basic Demographics                Roger is a very tech savvy guy
                                      who loves new technology such            Information Sources
Age: 65                               as the ability to run a vehicle
Occupation: Retired, former           solely on battery. After hearing     •    Local Newspaper
software developer                    about the new Chevy Volt he          •    Google Homepage
 Hometown: Washington D.C.            was very interested in what it       •    Facebook
Marital Status: Married with 3        offered. Roger and his wife take     •    Co-workers
kids and 5 grandchildren              care of the grandkids often and      •    Chevy Webpage
                                      are making trips of 10-15 miles      •    Consumer Reports
           Attributes                 which can be covered by the          •    The Economist
                                      entirely on battery. After hearing   •    National Geographic
•   Safety conscious                  about the 5 star safety rating
•   Technologically adept             and the range of the vehicle
•   Conservative financially          with the gas engine he was
•   Strives to support innovation     sold.
Description                       Goals and Aspirations
                                   Karen graduated from Oregon State          •    Raise her children to
                                   University with a degree in Social              have moral values and
                                   Justice. She served as a social worker          environmental
                                   for the first 15 years of her career and        awareness
                                   now dedicates her time to volunteer        •    Erase her carbon
                                   work in her community. She volunteers           footprint
                                   at a local food bank as well as            •    Travel the United
                                   heading up a community effort to                Kingdom
                                   clean up the streets of Salem.             •    Promote community and
         Karen                                                                     volunteering in Salem

                                                  User Scenario
    Basic Demographics
                                         Karen drives a Chevy Volt                Information Sources
Age: 46                                  because of combination of
Occupation: Teacher                      features that it offers. The Volt    •    Local Newspaper
Hometown: Salem, Oregon                  provides the 5-star safety that      •    Google Homepage
Marital Status: Married, 2 child         she desires for her family as well   •    Facebook
                                         as the electric battery power to     •    Co-workers
                                         reduce her emissions. She also       •    Charlie Rose
                                         prefers to support American          •    Nature Magazine
           Attributes                                                         •    The Economist
                                         brands and set an example of
                                         environmental awareness in her       •    National Geographic
•   Enthusiastic                         community.
•   Forward thinking
•   Environmentally Conscious
•   Giving

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Consumer persona

  • 1. Buyer Personas for Chevy Volt By Jordan Bennett, Cody Martinell, and John Burley
  • 2. Target Segments  Environmentally Conscious  Technologically enthusiastic  Middle-Class to Wealthy  Educated  Safety Conscious
  • 3. Description Goals and Aspirations Ben went to school for botany and • Minimize environmental roomed with a student interested in impact gene therapy. They formed a • Decrease the use of company after graduating to develop pesticides in agriculture a new species of pest resistant • Raise his children to be potatoes, and later sold the company successful, set good to McDonalds for $2.3 Million. He now example focuses on his children, and consults • Focus his spending on for various agricultural companies, companies encouraging Benjamin focusing on using fewer pesticides. sustainability. User Scenario Basic Demographics When Ben sold his company, it Information Sources Age: 32 enabled him to spend more Occupation: Consultant money with the intention of • Local Newspaper Hometown: San Francisco, CA minimizing his carbon footprint. • Google Homepage Marital Status: Divorced, 2 Kids He would love to ride his bike to • Facebook work, but works in San Fran and • Co-workers has a long commute from a • Charlie Rose local suburb. He desires a fully • Nature Magazine Attributes • The Economist electric car to drive, but worries about running out of battery life • National Geographic • Cautious on a dangerous highway. He • Environmentally Conscious drives his children to school • Progressive every morning and is unwilling to • Early Adopter take that risk.
  • 4. Description Roger studied mathematics at the Goals and Aspirations University of Florida and began a career as a high school math teacher. • Learn about new In 1977 he attended the University of technology Washington to get a doctorate in • Have a safe vehicle for mathematics. He then began a his wife and grandkids career at Boeing developing software • Save money on gas for for newly built planes. In 2009 Roger the long trips to Palm retired after buying a house in Palm Springs Springs. He loves to be with his • Support innovation and grandchildren and golfing at his new technology Roger vacation home. User Scenario Basic Demographics Roger is a very tech savvy guy who loves new technology such Information Sources Age: 65 as the ability to run a vehicle Occupation: Retired, former solely on battery. After hearing • Local Newspaper software developer about the new Chevy Volt he • Google Homepage Hometown: Washington D.C. was very interested in what it • Facebook Marital Status: Married with 3 offered. Roger and his wife take • Co-workers kids and 5 grandchildren care of the grandkids often and • Chevy Webpage are making trips of 10-15 miles • Consumer Reports Attributes which can be covered by the • The Economist entirely on battery. After hearing • National Geographic • Safety conscious about the 5 star safety rating • Technologically adept and the range of the vehicle • Conservative financially with the gas engine he was • Strives to support innovation sold.
  • 5. Description Goals and Aspirations Karen graduated from Oregon State • Raise her children to University with a degree in Social have moral values and Justice. She served as a social worker environmental for the first 15 years of her career and awareness now dedicates her time to volunteer • Erase her carbon work in her community. She volunteers footprint at a local food bank as well as • Travel the United heading up a community effort to Kingdom clean up the streets of Salem. • Promote community and Karen volunteering in Salem User Scenario Basic Demographics Karen drives a Chevy Volt Information Sources Age: 46 because of combination of Occupation: Teacher features that it offers. The Volt • Local Newspaper Hometown: Salem, Oregon provides the 5-star safety that • Google Homepage Marital Status: Married, 2 child she desires for her family as well • Facebook as the electric battery power to • Co-workers reduce her emissions. She also • Charlie Rose prefers to support American • Nature Magazine Attributes • The Economist brands and set an example of environmental awareness in her • National Geographic • Enthusiastic community. • Forward thinking • Environmentally Conscious • Giving