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WELCOME
SUBJECT : RETAIL MANAGEMENT
TOPIC : CONSUMER behaviour IN RETAIL
HARSHAL A SHETTY
“TAKE CARE OF CONSUMERS
NEEDS, THE CONSUMERS, IN
RETURN, WILL TAKE CARE OF
YOUR NEEDS”
Consumer Behaviour
● Consumer behaviour is the study of how
individual customers, groups or organization
select, buy, use and dispose ideas, goods and
services to satisfy their needs and wants.
● Marketers expect that by understanding what causes
consumers to buy particular goods and services, they
will be able to determine which products are needed
in the marketplace, which are obsolete, and how best
to present the goods to the consumers.
Customer Buying Behaviour Pattern
● Place of purchase
● Product purchased
● Time and Frequency of Purchase
● Methods of Purchase
Place of purchase
Product purchased
● Buying capacity of the customer
● Product durability
● Availability of the product choices
● Customer requirement of the product
Time and Frequency of Purchase
Methods of Purchase
TYPES OF CONSUMER BUYING BEHAVIOUR
● EXTENDED BUYING BEHAVIOUR
● LIMITED DECISION MAKING
● HABITUAL BUYING BEHAVIOUR
● VARIETY SEEKING BUYING BEHAVIOUR
 EXTENDED BUYING BEHAVIOUR
LIMITED DECISION MAKING
COMPANY A
Rs.1300
COMPANY B
Rs.1000
HABITUAL BUYING BEHAVIOUR
VARIETY SEEKING BUYING BEHAVIOUR
● Consumers often do a lot brand switching.
● Generally buy different products not because of
dissatisfaction but mainly with an urge to seek variety.
CONSUMER BUYING BEHAVIOUR PROCESS
1. NEED RECOGNITION
2. INFORMATION SEARCH
3. EVALUATION OF ALTERNATIVES
4. PURCHASE
5. POST PURCHASE BEHAVIOUR
NEED RECOGNITION
● Needs can be Utilitarian or Hedonistic.
INFORMATION SEARCH
● There are 3 ways from where customers can get information.
1. Marketer tells to customer through promotional advertisement.
2. Online.
3. Word of mouth.
EVALUATION OF ALTERNATIVES
● Customers tries to find different alternatives
PURCHASE
● This is where customer will make his purchase.
POST PURCHASE BEHAVIOUR
● After purchasing the product the customer is now going to
react in certain ways.
● Reaction towards product could be Favorable or
Unfavorable.
TYPES OF PURCHASE SITUATIONS
1. CONTEMPLATED PURCHASE
2. IMPULSE PURCHASE
CATEGORY OF IMPULSE BUYING
● PURE IMPULSE
● REMINDER IMPULSE
● SUGGESTED IMPULSE
● PLANNED IMPULSE
PURE IMPULSE
● Also called as escaped purchase
REMINDER IMPULSE
● Products which customers want but its not in their shopping list.
SUGGESTED IMPULSE
PLANNED IMPULSE
Customer need the product but they are unaware of specifications, characteristics of that
product.
 consumer behavior in retail.pptx

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consumer behavior in retail.pptx