1) There is often conflict between local Wikimedia chapters and their respective online editor communities due to differences in their nature and goals. Chapters tend to be more bureaucratic and formal while communities are more informal and suspicious of authority. 2) Both chapters and communities tend to hold negative stereotypes about each other, with chapters viewing communities as lazy and disrespectful and communities viewing chapters as self-important and disconnected from online work. 3) The speaker provides advice for improving relationships, such as having chapters appoint ambassadors to communities and be transparent in their work without interfering in online content. Communities are advised to understand chapters' role and find ways they can support online projects.

1. Conflicts between local chapters and respective editor communities Harel Cain [[User:Harel]] harel.cain@gmail.com Wikimedia Israel Wikimania 2010, Gdánsk, Poland, July 2010

2. Welcome to the most popular panel in the conference :)

3. It’s a PANEL, so please join in and share your experiences!

4. Chapters andeditor communities

5. Natural friends (yeah, right…)

6. Or born enemies? (sure!)

7. Characteristics of communities No hierarchy Anarchistic Very informal Suspicious of authority Suspicious of bureaucracy

8. Characteristics of chapters Bureaucratic Formal Fond of formal titles Fond of government

9. Some gossip

10. What chapters think of communities “They never did anything for our cause” “They don’t appreciate our efforts” “They sit at home in pajamas and write stupid articles” “They don’t understand the Eternal Wisdom of the Foundation” “They aren’t interested in what goes on in meta”

11. What communities think of chapters “They are a bunch of self-important assholes who want jobs in government” “The last time they edited in Wikipedia was in early 2006” “They don’t have anything better to do” “They take orders from all sorts of people with foreign names that won’t tell us what to do” “They want to fly around the world and sip cocktails” “They’re looking for a job” “Why do we need the damn thing?!”

12. Some reality

13. The bitter reality News and information about chapter activities are met with: Indifference Cynicism Ridicule Schadenfreude What goes on in the online projects stops interesting the chapter

14. The bitter reality (cont.) Chapter activists stop being active online Editors have no interest in becoming chapter members A large rift grows between the two sides

15. Some case studies

16. Video company Wikimedia Israel signed an agreement with a dubious company to record “video articles” in return to adding links to their material on Wikipedia articles Community response was very negative Lesson learned: intervention with online content on the part of a chapter is an absolute faux-pas

17. Village pump censorship Information related to purchase options of Wikipedia T-shirts issued by Wikimedia Israel for a big meet-up were repeatedly removed from the village pump because “it didn’t belong there” Lesson learned: choose the right people to post such information

18. Wikipedia Exhibition Wikimedia Israel found financing for a big poster exhibition about Wikipedia The posters were edited online, on Wikipedia, by the editor community Lesson learned: let the editor community take part from home

19. Some advice

20. Some advice to chapter founders and activists Don’t set up a chapter if you don’t have a team of well-known and mainstream editors Make sure you know why you’re starting a chapter, and what you should expect Assign someone from the chapter to act as an “ambassador” to the community; make sure she’s active and accepted by the community Always inform Be transparent NEVER agree to any commitment that involves the actual content or design of the projects

21. Some advice to communities Understand that chapter activists are your fellows, not your enemies Look for ways in which the chapter can help your online project (including financially) Remember that at first, the chapter will make some poor decisions, give it a grace period

22. Some questions

23. Chapters everywhere you look Are chapters the right thing for all editor communities?

24. Chapters by impulse Who should decide on founding a chapter, and by which process?

25. Correlation of structure Should there be a correlation of structure between chapter and community?

26. 1:1 mapping between projects and chapters? Many languages in a geography Many geographies with a common language So no 1:1 mapping between editor communities and chapters

27. The value of chapter membership “Continue your online activity offline” Does it appeal to all people? Can we offer other, less-formal paths? Can we turn chapter membership into a valuable thing?

28. Chapters as a career Should we encourage chapters to grow to a point where they can hire activists as paid employees? Doesn’t this have a very deterring and negative effect?

29. It’s time we hear what you have to say

30. See you all in Haifa 2011!