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Job description

Job title                    Senior/Configuration Strategist (APAC/ EMEA)


Reporting to                 Country/ Regional Team Lead


Direct reports               N/A



Job purpose
The Configuration Strategist provides pre-sales configuration support for the Deal Operations Center (DOC)
customers in the respective country or region. The Configuration Strategist should maintain expert level
knowledge of HDS solutions and configuration requirements (hardisk type, cache size etc) to satisfy customer
needs. The Configuration Strategist needs to work closely with DOC members and HDS employees to achieve
responsiveness (fulfillment of Service Level Agreement) and configuration accuracy. The Configuration Strategist
may assume the role of Team Lead during specific situations.



Responsibilities
    •    Responsible for solution configuration, while meeting configuration responsiveness and accuracy.
    •    Maintain expert level knowledge of HDS solutions, product components and configuration requirements.
    •    Assist with the early adoption of new product technologies by including solution components within
         configurations whenever applicable.
    •    Communicate impact and performance characteristics of configuration to field sales.
    •    Work with field sales personnel to proactively identify issues, develop recommendations and implement
         solutions to increase field sales productivity.
    •    Maintain inventory awareness and advises projected lead times to field sales.
    •    Maintain technical competence and awareness of market developments.
    •    Proactively communicate with field sales to uncover changing business needs, opportunities or issues of
         concern.
    •    Proactively communicate with other team members to uncover changes in requirements and to
         distribute job related information.
    •    Advise Team Lead on specific resource requirements and personnel issues that affect ability to support
         field sales activity.
    •    Maintain a close working relationship with all DOC members, HDS employees, partners and customers.
    •    Subject matter expert and reference point for the team.
    •    Provide job related training to new hires.
    •    Assume the role of Country/Regional Team Lead in specific situations.


Profile
    •    A bachelors degree in Computer Science, Information Technology or related field is preferred.
    •    Minimum of five (5) years experience directly related to IT systems and preferably in data storage
         industry.
    •    Must have strong background in supporting field sales personnel.

© Hitachi Data Systems 2005 Hitachi Confidential
•    Prior Systems Engineer experience is desirable.
    •    Possess a thorough knowledge of storage industry and customer requirements.
    •    Must have excellent understanding of HDS products and configuration requirements.
    •    Must have excellent understanding of HDS sales support tools (e.g. Insight) or exposure to any other
         sales support tools will be ideal.
    •    Have prior experience in implementing or/and architecting system and storage solution for
         medium/large enterprise.
    •    Should possess excellent communication and interpersonal skills.
    •    Maintain a professional appearance and has strong leadership skills.
    •    Fluent in English. Ability to communicate in other languages is desirable.
    •    Willing to learn.
    •    Strong team player and willing to work extra hours and on weekends.Willing to work on respective
         region hours (APAC – 8.00 am till 5.30 pm) & (EMEA – 2.00 pm till 11.00 pm)
    •    Strong team player and willing to work extra hours and on weekends.
    •    Role to be located in the DOC in Malaysia.

Reporting:
Country/Regional Team Lead




© Hitachi Data Systems 2005 Hitachi Confidential

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Senior/ Configuration Strategist (APAC/ EMEA)

  • 1. Job description Job title Senior/Configuration Strategist (APAC/ EMEA) Reporting to Country/ Regional Team Lead Direct reports N/A Job purpose The Configuration Strategist provides pre-sales configuration support for the Deal Operations Center (DOC) customers in the respective country or region. The Configuration Strategist should maintain expert level knowledge of HDS solutions and configuration requirements (hardisk type, cache size etc) to satisfy customer needs. The Configuration Strategist needs to work closely with DOC members and HDS employees to achieve responsiveness (fulfillment of Service Level Agreement) and configuration accuracy. The Configuration Strategist may assume the role of Team Lead during specific situations. Responsibilities • Responsible for solution configuration, while meeting configuration responsiveness and accuracy. • Maintain expert level knowledge of HDS solutions, product components and configuration requirements. • Assist with the early adoption of new product technologies by including solution components within configurations whenever applicable. • Communicate impact and performance characteristics of configuration to field sales. • Work with field sales personnel to proactively identify issues, develop recommendations and implement solutions to increase field sales productivity. • Maintain inventory awareness and advises projected lead times to field sales. • Maintain technical competence and awareness of market developments. • Proactively communicate with field sales to uncover changing business needs, opportunities or issues of concern. • Proactively communicate with other team members to uncover changes in requirements and to distribute job related information. • Advise Team Lead on specific resource requirements and personnel issues that affect ability to support field sales activity. • Maintain a close working relationship with all DOC members, HDS employees, partners and customers. • Subject matter expert and reference point for the team. • Provide job related training to new hires. • Assume the role of Country/Regional Team Lead in specific situations. Profile • A bachelors degree in Computer Science, Information Technology or related field is preferred. • Minimum of five (5) years experience directly related to IT systems and preferably in data storage industry. • Must have strong background in supporting field sales personnel. © Hitachi Data Systems 2005 Hitachi Confidential
  • 2. Prior Systems Engineer experience is desirable. • Possess a thorough knowledge of storage industry and customer requirements. • Must have excellent understanding of HDS products and configuration requirements. • Must have excellent understanding of HDS sales support tools (e.g. Insight) or exposure to any other sales support tools will be ideal. • Have prior experience in implementing or/and architecting system and storage solution for medium/large enterprise. • Should possess excellent communication and interpersonal skills. • Maintain a professional appearance and has strong leadership skills. • Fluent in English. Ability to communicate in other languages is desirable. • Willing to learn. • Strong team player and willing to work extra hours and on weekends.Willing to work on respective region hours (APAC – 8.00 am till 5.30 pm) & (EMEA – 2.00 pm till 11.00 pm) • Strong team player and willing to work extra hours and on weekends. • Role to be located in the DOC in Malaysia. Reporting: Country/Regional Team Lead © Hitachi Data Systems 2005 Hitachi Confidential