Overview of Concrew Training's one day workshop on disciplinary and grievance training

1. Disciplinary and Grievance – Getting it Right

3. Disciplinary Action:
To improve or attempt to
improve the behaviour
orderliness by training
conditions or rules

5. Grievance:
A complaint by an employee
that something has breached
his or her employment rights

7. This Workshop Covers
• Technical definitions
• Procedures and due process
• Employment law
• Interviews and investigations
• Questions to use and avoid
• Active listening

9. Plus
• Dealing with conflict
• Challenging difficult behaviour
• Dealing with aggression
• Being a more supportive manager
• Feedback techniques
• Sources of external help

11. Course Ground Rules
• Confidentiality
• Respecting others
• Punctuality
• Open mindedness
• Active listening and participation
• Explaining jargon

13. Mrs Burchill V BHS (1978)
Reasonable investigation must take
place.
A disciplinary meeting must not be
used as a pretext for something else.
On the balance of probabilities is it
more or less likely that the incident
occurred.

15. Find Out More TODAY
www.concrew-training.co.uk

17. Concrew Training
Commerce House
Victoria Way
Pride Park
Derby
DE24 8AN
Telephone: 01332 640 230