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ComResource - NW Agent Cybersecurity

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Anthony Dials

ComResource's Agency Solutions Offering - Focused on Cybersecurity awareness for Nationwide Insurance agents. For more information, please visit: https://bit.ly/AgencySolutions

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Infrastructure, Security, and IT Support for Independent Insurance Agents Agency Solutions
Agency Solutions Welcome Tony Dials Brian Shell Eric Goldberg ComResource Chief Technology Officer ComResource Director of Systems, Network & Security ComResource Agency Solutions Engineer
Agency Solutions Who We Are v • IT Solutions company based in Columbus, OH • Over 25 years of industry experience
Agency Solutions Our History with Nationwide • Leading deployments for 25+ years • Helpdesk, support, development, project management • Connections and Staff widespread at the company • Integral roles of the current agency infrastructure • Led the FL Independent Agent Email Migration
Agency Solutions • Device Protection • Network Protection • Software Protection • VOIP Protection • Government Compliancy Cybersecurity • Device Protection • Network Protection • Software Protection • VOIP Protection • Government Compliancy • Incident Response Plan • Disaster Recovery • Audit trail
Cybersecurity Event means any act or attempt, successful or unsuccessful, to gain unauthorized access to, disrupt or misuse an Information System or information stored on such Information System. - New York Department of Financial Services Agency Solutions
Agency Solutions Cybersecurity Stats $200,000 Average impact on companies 60% of Attacks due to employee/ management negligence 43% Cyber Attacks target small businesses 62% of Phishing steal at least one user logon 68% of SMBs have no disaster recovery plan 1 in 323 Emails are malicious
Partner with a Trusted IT Company "If you spend more time on coffee than on IT security, you will be hacked. What’s more, you deserve to be hacked.” - Richard Clarke, White House Cybersecurity Advisor, 1992-2003 "It takes 20 years to build a reputation and few minutes of cyber- incident to ruin it.” - Stéphane Nappo, Global CISO at Société "There was this absolutely horrible moment where I realized there was absolutely nothing at all that I could do.” - Amy Pascal, Former CEO of Sony Pictures
Agency Solutions Cybersecurity Breach Fallout Recovery cost and time increases exponentially during and after the event
Agency Solutions What Should You Expect from Your Cybersecurity MSP? Ability to off-load IT Tasks Expertise in multiple industries Trained & focused Subject Matter Experts Skilled in Networking, Email, Wireless, PC, Firewall, VPN & Security Cybersecurity best practice protocols Continuous monitoring and maintenance of your environment
Cybersecurity Program Each Covered Entity shall maintain a cybersecurity program designed to protect the confidentiality, integrity and availability of the Covered Entity’s Information Systems. - New York Department of Financial Services Agency Solutions
Agency Solutions New York Compliancy Regulations https://www.dfs.ny.gov/docs/legal/regulations/adoptions/dfsrf500txt.pdf Cybersecurity Policy Data Retention Disaster Recovery Cybersecurity Event Notification (within 72 hours) Incident Response Plan Control Access Privileges Application Security Risk Assessment Training and Monitoring Multi-Factor Authentication Encryption of Nonpublic Information Violations can incur fines of $250,000 or one percent of total banking assets.
Agency Solutions Critical Next Steps: 1. Manage access privileges 2. Cybersecurity event notification 3. Third-party provider security policy* * If you are not supported by an experienced MSP, your cost may be greater, and you may not be able to recover your systems When a Breach Occurs…
Agency Solutions Virginia Insurance Data Security Act Cybersecurity Program Cybersecurity Event Investigation Cybersecurity Event Notification to Commissioner Cybersecurity Event Notification to Impacted Consumers The Act is Effective July 1st, 2020
Agency Solutions How ComResource Can Help! Setup hardware policies and practices​ Establish the proper security for devices, software, and collaboration​ Review current infrastructure and assess weaknesses​ Assess the proper licenses and security templates​ Setup Multi-Factor Authentication(MFA)​ Setup encryption procedures​ Review data retention, backup procedures, and Data Recovery options​
Agency Solutions https://bit.ly/AgencySolutions Powered by
Agency Solutions The Implementation Process - Assess • Online Assessment • Customized Phone Survey Estimate • Cost Summary • Timeline Estimate Implement • Infrastructure Delivery • Training / Education Support • Engagement Model • Create Support Procedures
Agency Solutions Let’s Get Started If you would like to see how ComResource can help your agency, start your Agency assessment here Or direct email: agencysolutions@comresource.com
Agency Solutions Appendix: Assessment Focus Areas • Information Security (antivirus and firewall, passwords) • Data Governance and Classification (what types of data do you store and where) • Asset Inventory and Device Management (physical count of computers) • Access Controls and Identity Management (passwords and who has access) • Business Continuity and Disaster-Recovery Planning and Resources (backups) • Systems Operations and Availability Concerns (procedures if you are hacked) • Systems and Network Security (antivirus and firewall) • Systems and Network Monitoring (antivirus and firewall) • Systems and Application Development and Quality Assurance (antivirus and firewall) • Physical Security and Environmental Controls (locked doors, logging off at night) • Customer Data Privacy (require passwords) • Vendor and Third-Party Service Provider Management (assurances that your partners are secure) • Risk Assessment (above) • Incident Response (above)

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ComResource - NW Agent Cybersecurity

  • 1. Infrastructure, Security, and IT Support for Independent Insurance Agents Agency Solutions
  • 2. Agency Solutions Welcome Tony Dials Brian Shell Eric Goldberg ComResource Chief Technology Officer ComResource Director of Systems, Network & Security ComResource Agency Solutions Engineer
  • 3. Agency Solutions Who We Are v • IT Solutions company based in Columbus, OH • Over 25 years of industry experience
  • 4. Agency Solutions Our History with Nationwide • Leading deployments for 25+ years • Helpdesk, support, development, project management • Connections and Staff widespread at the company • Integral roles of the current agency infrastructure • Led the FL Independent Agent Email Migration
  • 5. Agency Solutions • Device Protection • Network Protection • Software Protection • VOIP Protection • Government Compliancy Cybersecurity • Device Protection • Network Protection • Software Protection • VOIP Protection • Government Compliancy • Incident Response Plan • Disaster Recovery • Audit trail
  • 6. Cybersecurity Event means any act or attempt, successful or unsuccessful, to gain unauthorized access to, disrupt or misuse an Information System or information stored on such Information System. - New York Department of Financial Services Agency Solutions
  • 7. Agency Solutions Cybersecurity Stats $200,000 Average impact on companies 60% of Attacks due to employee/ management negligence 43% Cyber Attacks target small businesses 62% of Phishing steal at least one user logon 68% of SMBs have no disaster recovery plan 1 in 323 Emails are malicious
  • 8. Partner with a Trusted IT Company "If you spend more time on coffee than on IT security, you will be hacked. What’s more, you deserve to be hacked.” - Richard Clarke, White House Cybersecurity Advisor, 1992-2003 "It takes 20 years to build a reputation and few minutes of cyber- incident to ruin it.” - Stéphane Nappo, Global CISO at Société "There was this absolutely horrible moment where I realized there was absolutely nothing at all that I could do.” - Amy Pascal, Former CEO of Sony Pictures
  • 9. Agency Solutions Cybersecurity Breach Fallout Recovery cost and time increases exponentially during and after the event
  • 10. Agency Solutions What Should You Expect from Your Cybersecurity MSP? Ability to off-load IT Tasks Expertise in multiple industries Trained & focused Subject Matter Experts Skilled in Networking, Email, Wireless, PC, Firewall, VPN & Security Cybersecurity best practice protocols Continuous monitoring and maintenance of your environment
  • 11. Cybersecurity Program Each Covered Entity shall maintain a cybersecurity program designed to protect the confidentiality, integrity and availability of the Covered Entity’s Information Systems. - New York Department of Financial Services Agency Solutions
  • 12. Agency Solutions New York Compliancy Regulations https://www.dfs.ny.gov/docs/legal/regulations/adoptions/dfsrf500txt.pdf Cybersecurity Policy Data Retention Disaster Recovery Cybersecurity Event Notification (within 72 hours) Incident Response Plan Control Access Privileges Application Security Risk Assessment Training and Monitoring Multi-Factor Authentication Encryption of Nonpublic Information Violations can incur fines of $250,000 or one percent of total banking assets.
  • 13. Agency Solutions Critical Next Steps: 1. Manage access privileges 2. Cybersecurity event notification 3. Third-party provider security policy* * If you are not supported by an experienced MSP, your cost may be greater, and you may not be able to recover your systems When a Breach Occurs…
  • 14. Agency Solutions Virginia Insurance Data Security Act Cybersecurity Program Cybersecurity Event Investigation Cybersecurity Event Notification to Commissioner Cybersecurity Event Notification to Impacted Consumers The Act is Effective July 1st, 2020
  • 15. Agency Solutions How ComResource Can Help! Setup hardware policies and practices​ Establish the proper security for devices, software, and collaboration​ Review current infrastructure and assess weaknesses​ Assess the proper licenses and security templates​ Setup Multi-Factor Authentication(MFA)​ Setup encryption procedures​ Review data retention, backup procedures, and Data Recovery options​
  • 17. Agency Solutions The Implementation Process - Assess • Online Assessment • Customized Phone Survey Estimate • Cost Summary • Timeline Estimate Implement • Infrastructure Delivery • Training / Education Support • Engagement Model • Create Support Procedures
  • 18. Agency Solutions Let’s Get Started If you would like to see how ComResource can help your agency, start your Agency assessment here Or direct email: agencysolutions@comresource.com
  • 19. Agency Solutions Appendix: Assessment Focus Areas • Information Security (antivirus and firewall, passwords) • Data Governance and Classification (what types of data do you store and where) • Asset Inventory and Device Management (physical count of computers) • Access Controls and Identity Management (passwords and who has access) • Business Continuity and Disaster-Recovery Planning and Resources (backups) • Systems Operations and Availability Concerns (procedures if you are hacked) • Systems and Network Security (antivirus and firewall) • Systems and Network Monitoring (antivirus and firewall) • Systems and Application Development and Quality Assurance (antivirus and firewall) • Physical Security and Environmental Controls (locked doors, logging off at night) • Customer Data Privacy (require passwords) • Vendor and Third-Party Service Provider Management (assurances that your partners are secure) • Risk Assessment (above) • Incident Response (above)

Editor's Notes

  1. We have a webinar and small presentation on getting the right security setup for your office also.