Community pharmacy management LAHAR PPT 2.pptx

A.U. COLLEGE OF PHARMACEUTICALSCIENCES
VISAKHAPATNAM
SEMINAR PRESENTATION on
Mr.S.Lahar
Reg.No: 623209530010
First semester
M.Pharmacy (Pharmacy Practice)
Pharmacology division
Subject : Hospital & clinical pharmacy
COMMUNITY PHARMACY MANAGEMENT
AU COLLEGE OF PHARMACEUTICAL SCIENCES 1
SEMINAR-2

CONTENTS
2
 Introduction
 Definition
 Legal requirement
 Site selection
 Layout
 Drug display
 Super drug store model
 Accounts & audits
 Good dispensing practices
 Different Software & database
 Entrepreneur ship in community pharmacy
AU COLLEGE OF PHARMACEUTICAL SCIENCES

INTRODUCTION
3
Community pharmacist perform various activities among the main
responsibilities are compounding, counselling, and dispensing of
medications to the patients with most care, accuracy and authenticity
beside with the appropriate purchase, storage, dispensing and
documentation of all medicines.

The community pharmacy medicines management (CPMM) is a
unique point with an objective to introduce a structured
intervention process into the relationship study between the
community pharmacist, the patient and the general practitioner. The
study is designed as a randomized controlled trial (RCT).
DEFINITION

Time of
payment
Place of
payment
Mode of
payment
LEGAL REQUIREMENTS
There are three legal aspects involved in the payment of price:
Time of payment Place of payment Mode of payment
The buyer has to pay the due amount in time. If the buyer fails to
inspect the goods within the reasonable time and find out whether all
the items are in good condition and whether they confirm with their
terms and conditions.

LEGAL REQUIREMENTS IN PRICING OF BULK DRUGS
The drug price control order, 1987 authorities the central Government to fix
the maximum sale price of the bulk drugs. While fixing prices of bulk drugs,
the following points should be taken into consideration:
(1) A past tax return of 14% on net worth.
(2) A return of 22% on capital employed.
(3) An internal return of 12% based on long term marginal costing in
respect of new plant.

The drug price control order, 1987 authorized the central Government to fix the
maximum sales price of drug formulation. It is based on the following formula:
RP = (MC+CC+PM+PC)X (1- MAPE / 100) + ED
Where;
RP = Retail price,
MC = Material cost,
CC=Conversion cost
PM = Cost of packaging materials,
PC = Packaging charges,
MAPE = Maximum allowable post-manufacturing,
expenses ED = Excise duty.
LEGAL REQUIREMENTS IN PRICING OF DRUGS FORMULATON

A plant is a place where materials and equipment are brought together for
manufacturing procedures. The basic requirement for setting up a
pharmaceutical industry is the availability of appropriate site.
IMPORTANCE OF PLANT LOCATION OR SITE :
The selection of appropriate location is important due to the following reasons-
1. Location of plant partially determines operating and capital cost. It
determines the nature of investment costs to be incurred and also the levels
of many operating costs.
2. Location fixes some of the physical factors of the overall plant design
example heating and ventilation requirements, storage capacity of raw
material taking into consideration their local availability.
3. Each prospective location implies a new allocation of capacity to respective
market area.
SELECTION OF SITE

4. Government some-times play an important role in the choice of the
location keeping in view the national benefits.
SPACE LAYOUT :
 Plant layout is a method of allocating machines and equipment, various
production processes and other necessary services involved in
transformation process of a product with the available space of the
factory, so as to perform various operations in the most efficient and
convenient manner providing output of high quality and minimum cost.
 Planning the layout of a plant is a continuous process as there are always
chances of making improvements over the existing arrangements.
LAYOUT

OBJECTIVES OF AN IDEAL PLANT LAYOUT:
 Material handling and transportation is minimized and efficiently
controlled.
 Work stations are designed suitable and properly.
 Suitable spaces are allocated to production centers and service centers.
 The movement made by workers is minimized.
 Waiting time of the semi furnished product is minimized.
 There are improved work methods and reduced production cycle means
or times.
 There is increased flexibility for changes in product design and for the
future expansions.
 A good layout permits materials to move through the plant at the desired
speed with the lower cost.

TYPES OF LAYOUT
There are mainly following types of layout.

PROCESS LAYOUT
It is also known as functional layout and is characterized by
keeping similar machines or similar operation at one location. The
arrangement of machines of a particular class doing a particular type of
work or process as a separate department e.g. cutting machines may be
placed under cutting department.
ADVANTAGES :
 Greater flexibility Better supervision which ultimately leads to better
production.
 Better machine utilization.
 Less number of machines is needed involving reduced capital.
DISAVANTAGES:
 Functional Layout type may not be possible in the pharmaceutical and
chemical industries, because a number of unit operations should be
performed in sequence.

 Functional Layout type may not be possible in the pharmaceutical and
chemical industries, because a number of unit operations should be
performed in sequence.
Stock Room
1
2 3 4
5
6
7
8
Typical set up for Process Layout
13

PRODUCT LAYOUT:
It is also called as straight line layout and according to the product
manufactured. This set up of product layout is standardized in beginning.
The product can be manufactured in large quantity by repetitive operation.
ADVANTAGES:
 Less space requirements for the same volume of production.
 Less in-process inventory.
 Smooth and continuous work flow.
 Cost of material handling can be reduced by using conveyors.
 Manufacturing time is reduced and manufacturing cycle can be speeded up.
 Floor space can be properly utilized. This type of layout is more suitable
for the Pharmaceutical Industries.

Typical set up for Product Layout
S
T
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C
K
R
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O
M
S
T
O
R
E
R
O
O
M
COMBINATION LAYOUT:
A combination of process and product layout combines the advantages of
both types of layout. The layout should be efficient by keeping material
handling at a minimum level. Suitable layout planning is required to keep
the cost of product minimum.

 Such types of drug store have huge floor area ranging from 5000 to
10,000 with square design.
 The customer have access to all most all the area in the drug store and can
inspect, handle and select article themselves.
 The design in on self service pattern except for the prescription department
were self service is not possible.
SUPER DRUG STORE

ACCOUNTS &AUDITS
 International organization for standardization (ISO) defines the audits as
"Systematic, independent and documented process for obtaining audit
evidence and evaluating them objectively to determine the degree to which
the verification criteria are met“
 The word Audit is derived from the Latin word “Audire” which means to
hear.
Objectives of
AUDITING
SECONDARY OBJECTIVES
1.Detection and Prevention of
Errors
2 . Detection and
Prevention of Frauds
PRIMARY OBJECTIVE
1.To examine the accuracy
of books of Accounts
2. To express opinion on
Financial
Statements
17

 Evaluating conformity of requirements to ISO 9001.
 Evaluating conformity of documentation to ISO 9001.
 Judging conformity of implementation to documentation.
 Determining effectiveness in meeting requirements and objectives .
 Meeting any contractual or regulatory requirements for auditing .
 Providing an opportunity to improve the quality management system.
 Permitting registration and inclusion in a list ofregistered companies.
 Qualifying potential suppliers.
 To determine the conformity or non-conformity of the quality system in
meeting the specified requirements .
 To determine the effectiveness of the implemented quality in meeting the
specified Quality objectives .
 To provide the Audit team with an opportunity to improve the Quality
system.
 To meet the regulatory requirement .
 To permit listing of the audited organizations Quality systems in a
register.

TYPES OF AUDITS:
 Quality audits are performed to verify the effectiveness of a
quality management system. The quality audit system mainly
classified in three different categories:
1.Internal Audits
2. External Audits
3.Regulatory Audits
 Regulatory authority for quality audits:
ISO standards,
Code of federal regulations [CFR],
ICH Q10, USFDA,GMP

INTERNAL AUDITS
 This type of audit is also known as
First-Party Audit or self-audit.
Those auditing and those being
audited all belong to the same
organization.
 Internal audit is a professional
activity that consists of advising
organizations on how to achieve
their goals in a better way.
 The internal audit involves the use
of a systematic methodology to
analyze business processes or
organizational problems and
recommend solutions.

EXTERNAL AUDITS:
 This type of audit is also
known as Second-Party Audit.
It refers to a customer
conducting an audit on a
supplier or contractor.
 Although there are no strict
legal requirements for this
control.
 It is always advisable to
evaluate the competence of the
contractors in which we
produce our products or carry
out the analysis of our
products or any other activity
according to GMP.

REGULATORT AUDITS:
 This type of audit is also known as Third-Party Audit. Neither customer
nor supplier conducts this type of audit. A regulatory agency or
independent body conducts a third party audit for compliance or
certification or registration purposes .
 International regulatory bodies such as (Medicine and healthcare products
regulatory agency) MHRA,UK, USFDA, Therapeutic goods
administration (TGA), Australia, Medicines control council (MCC), South
Africa , etc. are responsible for carrying out these checks.
 There is a team to perform the audit, it must be composed of audit
inspectors and multidisciplinary company team.

ADMINISTRATION:
The key stakeholders of internal audit are:
1.Chief Executive
2.Board of Directors
3.Audit Committee
4.Senior management
5.External auditor
6. Other reviewer

STEPS TO PERFORMING A QUALITY AUDIT :

DISPENSING:
Dispensing refers to the process of preparing and supplying medicines to
a named person together with clear instructions, advice and counselling
where necessary on the use of those medicines. It involves the correct
interpretation of the order for prescribed
Good Dispensing Practice ensures that the right medicines of
desired quality are delivered correctly to the right patient with the right
dose, strength, frequency, dosage form and quantity, together with clear
instructions, both written and verbal and with appropriate packaging
suitable for maintaining the quality and efficacy of the medicine.
GOOD DISPENSING PRACTICE

A safe, clean and organized working environment provides the basis
for good dispensing practice. The dispensing environment includes :
 Qualified/trained staff
 Appropriate physical surroundings
 Adequate shelving and storage areas
 Proper work surfaces
 Suitable equipment
 Necessary packaging materials
SCOPE:
 Medicines for human use only Applicable to public healthcare facilities.
 Applicable to the licensed private healthcare facilities (clinics, hospitals,
community pharmacies, dental clinics).

DIFFERENT SOFTWARES USED IN COMMUNITY PHARMACISTS :
1.Go Frugal Software:
 Go Frugal is a comprehensive pharmacy software solution for managing
pharmacy. billing, expiry management, and all other pharmacy activities in
retail medical shops and multi-chain pharmacies.
 Some of the outstanding features of Go Frugal community.
 Pharmacy software include easy inventory tracking, medical store billing,
and accounting audits for the retail pharmacy management system.
 Besides, it is worth noting that the founder of Go Frugal Technologies - has
been a leader in providing pharma software for the past 15 years and has
excellent expertise and experience to cater to all of the needs of pharmacy.
Key Features of Go Frugal:
 Automatic refills
 Billing & Invoicing
 Commission management Cataloging
 Claims management
 Multi-store scaling , 24X7 customer support and Periodic training.
27

2.Medicin Software :
 Medicine is a top-rated ERP software that unifies business and clinical
processes to drive efficiency. It is suitable for all sizes and types of
pharmacies .
 Medicine has a range of innovative features that can help multi-site
pharmacies manage operations better.
 It is highly user-friendly and has an intuitive, configurable, and navigable
interface that makes it easy for quick adoption.
Key Features:
 Cash management
 Stock management
 CRM and Sales dashboard
 Billing system
 Inventory management
 Point-of-Sale
 Barcode scanning

3.Redbook Pharmacy Software :
 Redbook is well-known business software for community pharmacy.
 The software has a plethora of awesome features that will significantly
increase your performance and business.
 Moreover, Redbook software is suitable for almost all types and sizes of
companies, including retail stores and pharmaceutical distribution
businesses.
 One of the most impressive features of the Redbook pharmacy software is
the GST functionality, which enables customers to fill their GST returns
while also providing continuous access to their GST sales and purchase
details, making it easier to file returns.
Key Features of Redbook:
 User-friendly Interference
 Prompt alerts and reminder
 Compatible with online and offline modes
 Auto order feature
 24X7 vigilant customer support
 Quick Inventory Update AU COLLEGE OF PHARMACEUTICAL SCIENCES 29

4.Rx30 Pharmacy Software :
 Rx30 is a pharmacy-focused, solution-centric platform that goes beyond
connecting pharmacy management and POS systems in order to combine
business and clinical operations in a single software .
 This community pharmacy software is appropriate for pharmacies of all
sizes.
 The Rx30 pharmacy software has some excellent features that will help
you achieve your pharmacy goals, such as central site management for
multiple locations to distribution applications for nursing homes and
hospitals, among others .
Key Features of Rx30:
 Automate and expedite prescription processing
 Customizable workflow to streamline your business
 Automatic Refills
 Integrated point-of-sale
 Claim Management
 Campaign Management
 Billing & Invoicing AU COLLEGE OF PHARMACEUTICAL SCIENCES 30

5.Liberty Pharmacy Management Software :
 Liberty community pharmacy management software is one of the most
user-friendly and innovative community pharmacy platforms available in
the market, built on Microsoft's cutting-edge technology framework.
 The Liberty software aims to fill prescriptions efficiently and effectively
while ensuring the safety of the patients.
 Its intuitive and user-friendly interface
means that new employees quickly
become acquainted with the program
and can begin filling scripts with little
to no preparation.
 As a result , this software is
suitable for independent, outpatient,
and chain pharmacies.

Key Features:
 Customizable workflow that fits your requirements
 Text and email alerts• Auto refills
 Customizable prescription labels
 Extensive reports
 Rx Image Scanning
 Advanced bin management
6.PrimeRx Pharmacy Software :
 PrimeRx software community pharmacy platform is a hybrid pharmacy
management solution for independent retail pharmacies, drug store chains,
and other businesses.
 The software can be deployed on- premises or on the cloud. In addition,
retail pharmacies and outpatient hospital pharmacies may also use this
software to manage workflow and accelerate refill processes.

Key Features:
 Customizable workflows to optimize pharmacy operations.
 Medication synchronization, clinical reviews, and patient commutation
tools.
 Every day's scheduled refills are automatically queued.

ENTREPENEURSHIP IN COMMUNITY PHARMACY
Entrepreneurship is the process of designing, launching and running a new
business which often initially a small business.
QUALITIES OF COMMUNITY PHARMACIST AS ENTERPRENEUR
Get involved with your community
As an independent community pharmacy, it's important to get outside of
your pharmacy and give back to your community. Whether you decide to
offer a free educational class or give a speech at a local school, giving back
creates opportunities for your business by getting your pharmacy's name out
there and building credibility.
Continue your education
Pharmacy is a continually evolving industry. Although running your
business may take up most of your time, it's important to remain a student.
Stay informed on current trends in health care by attending industry events, or
joining your national and local pharmacy associations. Don't forget to keep
your certifications and licenses up-to-e, too.

Network
You never know what business opportunities can come out of new
connections. Maintain professional reasonships with other independent
pharmacy owners and industry experts by attending events and conferences
or taking part in your local associations
Focus on the patient experience
Keep current patients happy and returning to your pharmacy by
continuously working to master the customer experience. Hire friendly
employees and make customer service an emphasis to gain loyal patients
who refer your pharmacy to their friends and family
Invest
Invest in necessary assets. Don't be afraid to hire more employees
purchase new equipment or spend additional money on marketing k of the
future of your pharmacy when making financial investment

Get your rest
Owning your own independent community pharmacy is a difficult task
Don't forget to take time for yourself and get rest. Taking a break will help you
refocus and reenergize. Your next big idea may happen when you least expect
it.
Invest in your brand
Think of what makes your pharmacy unique from others.
Entrepreneurs understand the importance of building a brand; it's what keeps
customers returning. Whether you choose to finance more marketing efforts to
promote your pharmacy or decide to specialize in a certain condition, taking
the time to invest in your brand will help you create a theving patient base and
an excellent reputation.

ENTREPRENEURIAL BARRIERS:
1. Economic Barriers
-Lack of Capital
-Labor
-Raw material
2. Non-Economic Barriers
-Social
-Personal
-Lack of Marketing Knowledge
-Lack of Technical skills and motivation
FUNCTIONS OF AN ENTREPRENEUR:
 Idea Generation
 Undertaking Risk and Uncertainty
 Arranging Finance
 Staffing

CHARECTERSTICS OF ENTREPRENEUR:
 Creative
 Innovative
 Perfect leadership style
 Technical Knowledge of computer
 Coordinating and Management Quality
 Risk taking ability

REFERENCE :
 A Text Book of Community Pharmacy Practice by- Ramesh adepu. BSP
Publishers, Hyderabad.
 Guide to Good Dispensing Practice 1st Edition 2016.
 http://www.software suggest.com

THANK
YOU

Community pharmacy management LAHAR PPT 2.pptx

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