This document discusses improving communication skills and provides tips for effective communication. It covers the basics of communication, common ways people communicate, goals of communication, and distortions that can occur. Specific tips are provided for listening skills, asking questions, public speaking, and gaining effective conversation abilities. Throughout, it emphasizes the importance of communication skills in careers and relationships and stresses that regular practice is needed to improve.
The art of public speaking and persuasive presentationsbestuniverua
Мистецтво публічних виступів та ефективних презентацій: як успішно підготуватися до публічного виступу, практичні поради створення та подачі візуальних матеріалів; як поводити себе під час публічного виступу, мова жестів.
« Public speaking is the process or act of performing a presentation (a speech) focused around an individual's direct speech to a live audience in a structured, deliberate manner in order to inform, influence, or entertain them. Public speaking is commonly understood as the formal, face-to-face talking of a single person to a group of listeners. It is closely allied to "presenting", although the latter is more often associated with commercial activity. Most of the time, public speaking is to persuade the audience. » https://en.wikipedia.org
Effective Communication and the Importance of Public SpeakingDwi Firli Ashari
This presentation was delivered at Live Webinar: "Effective Communication and the Importance of Public Speaking" organized by Sampoerna University, 18 September 2020.
The art of public speaking and persuasive presentationsbestuniverua
Мистецтво публічних виступів та ефективних презентацій: як успішно підготуватися до публічного виступу, практичні поради створення та подачі візуальних матеріалів; як поводити себе під час публічного виступу, мова жестів.
« Public speaking is the process or act of performing a presentation (a speech) focused around an individual's direct speech to a live audience in a structured, deliberate manner in order to inform, influence, or entertain them. Public speaking is commonly understood as the formal, face-to-face talking of a single person to a group of listeners. It is closely allied to "presenting", although the latter is more often associated with commercial activity. Most of the time, public speaking is to persuade the audience. » https://en.wikipedia.org
Effective Communication and the Importance of Public SpeakingDwi Firli Ashari
This presentation was delivered at Live Webinar: "Effective Communication and the Importance of Public Speaking" organized by Sampoerna University, 18 September 2020.
Within the framework of its Research Communications Capacity Building Program, GDNet produced, in collaboration with CommsConsult, a series of 7 handouts providing some guidelines for a great presentation. They cover several aspects starting from how you look and feel while presenting, and structuring your presentation, to how to make your messages effective. It also explains how to manage your information and research using social media, in addition to providing some tips for writing to an online audience, and ending with a template for leave-behind handouts.
Consider and identify what is involved in the FS oral communication. Explain why it’s necessary to ‘tune-in’ to the FS oral communication. Identify strategies you can feasibly use in your own training to build and support oral communication skill development.
These are some of the selected slides of our 2 Day Workshop on Fundamentals of Coaching.
This will guide you how to;
* Apply a structured approach of Coaching using powerful but simple & practical models to improve employee performance and morale resulting enhanced business results
* Practice difficult but essential conversations need to happen in day-to-day life to achieve success at work & in life by using techniques that make those more meaningful
* Develop effective communication skills
* Learn to give feedback in a more professional & an impactful manner
This is all about Presentation skills. What is presentation skills, Purpose of Presentation, 3 D's of Presentation, Structuring your Presentation and Some recent examples of it.
An effort by Vikas Choubey, Baddal Mittal, Karan Rathore and Myself.
Live Long and Prosper: CEP Leadership Skills Learned from Nerd FictionAndrea Huck-Esposito
Sci-fi and fantasy fiction have always been a way for authors to explore familiar concepts in unfamiliar ways. Join our panel, which includes Joseph Purdy of Solium, John Hammond of Bendystraw and Ben Needham of Mindbody, for a unique look at what our favorite characters can teach us about leadership within the world and practices of equity compensation. Channel your inner Jedi or join the crew of the Starship Enterprise as we navigate our way through Middle Earth and see examples of different leadership styles, results and other considerations for effective leadership as a CEP in today’s business environment.
The confident speaker, despite title or position, will have a competitive edge over just about everyone. Cultivating the ability to communicate, choose your words carefully, and engage people is the best investment you could ever make. This seminar will help attendees to understand the principles of active listening and how to apply them to ensure that we collect necessary information needed in order to attain success. Learn how to take the lead and motivate the masses by expressing your message with passion and inspiration.
At the end of this course, participants will be able to:
a. Examine the principles of active listening.
b. Explore active listening skills for better communication.
c. Learn techniques to convey your message accurately and directly.
d. Explore mental coaching techniques to address fear.
My aspiration is to make a positive impact on the world. I want to use my skills, knowledge, and resources to contribute to the betterment of society and help improve the lives of others. Whether it's through my work, creativity, or personal endeavors, I aspire to inspire and empower individuals, promote equality and justice, and foster a more sustainable and inclusive future.
Additionally, I aspire to continuously learn and grow as a person. I believe in the power of personal development and lifelong learning. I strive to expand my horizons, acquire new skills, and challenge myself to reach new heights. By constantly pushing my boundaries and embracing new opportunities, I aim to become the best version of myself and make a meaningful difference in the world around me.
2. Siliguri Branch, EIRC - ICAI 18 July 2004
A Thought
A man is seldom better than his conversation
- German Proverb
3. Siliguri Branch, EIRC - ICAI 18 July 2004
Communication Skills Overview
Effective communication skills are a
critical element in your career and
personal lives.
We all must use a variety of
communication techniques to both
understand and be understood.
4. Siliguri Branch, EIRC - ICAI 18 July 2004
What is Communication?
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and
receiving information among people…
Medium
Encode Decode
5. Siliguri Branch, EIRC - ICAI 18 July 2004
Most common ways to communicate
Speaking Visual Images
Writing
Body Language
6. Siliguri Branch, EIRC - ICAI 18 July 2004
Communication Goals
To change behavior
To get action
To ensure understandingTo persuade
To get and give
Information
8. Siliguri Branch, EIRC - ICAI 18 July 2004
We need to improve communication... as
70 % of our communication efforts are:
misunderstood
misinterpreted
rejected
distorted or
not heard
6 people talking in a 2 people conversation!!
9. Siliguri Branch, EIRC - ICAI 18 July 2004
Critical success factor
The majority of your perceived ability comes from
how you communicate
38% Visual
55% Tonal
7% Verbal
93% of all Communication is non verbal - SKILL
10. Siliguri Branch, EIRC - ICAI 18 July 2004
Listening and Speaking are used a lot…
9%
16%
30%
45%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Writing Reading Speaking Listening
12. Siliguri Branch, EIRC - ICAI 18 July 2004
Common Communication Errors:
Finishing others’ sentences
Preparing our response before someone has
completed speaking
Multitasking while ‘listening’
Filtering content or meaning based on the
speaker
Speaking for others (we…)
13. Siliguri Branch, EIRC - ICAI 18 July 2004
A Good Algorithm
In order to have good communication:
Listen to Understand
Understand before speaking
Speak to be understood
Seek understanding before proceeding
Repeat
Communication is a two way process!
14. Siliguri Branch, EIRC - ICAI 18 July 2004
How can it be improved
Recognition
Pavlov study
Not being judgmental
Stop egocentric communication
15. Siliguri Branch, EIRC - ICAI 18 July 2004
What today’s workshop can achieve
Provide ‘knowledge’ about communication
Give insight on ‘skills’ needed
Suggest ways of going about it
What you need to do:
Learn the tools
Take up every opportunity
Practice, Practice, Practice!
16. Siliguri Branch, EIRC - ICAI 18 July 2004
Observe
PARIS
IN THE
THE SPRING
GOD IS NOWHERE
17. Siliguri Branch, EIRC - ICAI 18 July 2004
Why is communication important
Inspires confidence
Builds respect in business and social life
Helps make friends
Develops a distinct personality
Reveals your ability to others
18. Siliguri Branch, EIRC - ICAI 18 July 2004
Essentials of good communication
Knowledge
Spontaneity in conversation
Level of conversation
Organising your thoughts
Participating in discussions
Body Language
Show v Tell
Being a good listener
Listening v hearing
19. Siliguri Branch, EIRC - ICAI 18 July 2004
How to be an active listener
Set the stage
Ensure mutual understanding
Understand body language
Suspend judgment
Behaviors that hinder effective listening
Act distracted (look at your watch!)
Tell your own story without acknowledging theirs
Give no response
Invalidate response, be negative
Interrupt
Criticize
20. Siliguri Branch, EIRC - ICAI 18 July 2004
Techniques to improve listening skills
PARAPHRASEPARAPHRASE
Restate what was
said in your own
words
SUMMARIZESUMMARIZE
Pull together
the main points
of a speaker
QUESTIONQUESTION
Challenge speaker
to think further,
clarifying both your
and their
understanding
21. Siliguri Branch, EIRC - ICAI 18 July 2004
Two basic types of questions
1. Closed questions:
Get a one-word response and inhibit thought.
Questions begin with who, when and which
2. Open-ended questions:
Invite unique thought, reflection or an explanation.
Questions begin with how, what and how come (not why!).
22. Siliguri Branch, EIRC - ICAI 18 July 2004
Practice Questioning
Rephrase the following closed questions to
make them open-ended:
2. Are you feeling tired?
3. Isn’t it a nice day?
4. Was the last activity useful?
5. Is there anything bothering you?
6. So everything is fine, then?
24. Siliguri Branch, EIRC - ICAI 18 July 2004
Adding colour to communication
Images – Describe,
relive
Show, don’t tell
Use audience’s senses
Sight
Sound
Touch
Taste
Smell
25. Siliguri Branch, EIRC - ICAI 18 July 2004
Improving communication
Don’t use cliches
Brevity
Sincerity
Don’t praise yourself
Avoid argument
Be tactful
Silence
Enunciation
Clear, loud, syllables. Flexibility of tone
26. Siliguri Branch, EIRC - ICAI 18 July 2004
Practice
For distinct enunciation, every word, every syllable,
every sound, must be given it proper form and value.
Think of the mouth chamber as a mold, in which the
correct form is given to every sound.
Will you please move your lips more noticeably?
The teeth should never be kept closed in speech.
Through practices, we can learn to speak more
rapidly, but still with perfect distinctness
27. Siliguri Branch, EIRC - ICAI 18 July 2004
Ways to gain effective conversation
Good use of English – avoid errors
Improved vocabulary – overlook v oversee
Avoid old phrases
Use humour
Add interesting story
Improve clarity of voice – practice
31. Siliguri Branch, EIRC - ICAI 18 July 2004
From effective conversation to speech
Overcoming Fear
#1 fear
Idea of speech
Know your subject
Know the audience
Target their interest
Organising the speech
Tell them…
32. Siliguri Branch, EIRC - ICAI 18 July 2004
Developing Your Presentation
What is your goal?
Research your topic
Develop an outline
Create or locate learning aids
33. Siliguri Branch, EIRC - ICAI 18 July 2004
AIDA
ttention
nterest
esire
ction
POWERFUL opener
CLEAR connector
MAIN BODYMAIN BODY
POWERFUL close
34. Siliguri Branch, EIRC - ICAI 18 July 2004
AIDA
ttention
nterest
esire
ction
Establish credentials
(Me, You, What)
Key point
Create +ve expectations
Paint the future benefits
WIFM
The facts
T
T
T
Me, You, What
is required
The facts
T 3
3 advantages
a benefits
35. Siliguri Branch, EIRC - ICAI 18 July 2004
Developing Your Presentation
Making the Presentation Interesting
Informative
Fun
Variety
Energy
Audience Interaction
36. Siliguri Branch, EIRC - ICAI 18 July 2004
Practicing Your Presentation
Simulate the
presentation setting
Practice aloud
Practice standing up
Time your presentation
Memorize your opening
few sentences
Watch yourself in a
mirror
37. Siliguri Branch, EIRC - ICAI 18 July 2004
Presenting
Stage fright
Feelings follow action
Talk ‘to’, not ‘at’
Eye contact
Don’t judge your audience
Pause
Volume
Pace
38. Siliguri Branch, EIRC - ICAI 18 July 2004
Summary
He who fails to prepare, prepares to fail!